Allstate Insurance: Natalia Furtado

Natalia wrote my home owners, auto, as well as my father’s auto and she has been phenomenal to deal with. She always goes above and beyond my expectations and really took the time to write me an accurate policy to directly suit my needs. We utilized multiple discounts that I qualified for and I got a great rate! She always fields my questions with accurate and timely answers. She is always open for business and always answers the phone ready to help. My insurance experience with Natalia Furtado could not have been better, and I would definitely recommend her to everyone!

When my fiancé and I arrived for our appointment, she had a dog with her at her desk and she paid more attention to the dog than to us and it was VERY annoying. I asked to be added to my fiancé’s insurance policy, so she did. After quoting us and filling out paperwork, etc., I asked when we’d be getting our new insurance cards, to which she replied we wouldn’t because she just added me as a driver. That wasn’t what we wanted so she had to go through the process all over again. She also quoted us the wrong price twice and it wasn’t until my fiancé noticed that she realized her mistake.
We also wanted to register our antique car which she said wouldn’t be a problem and that she works with an outside agency who can do that. Days later she asked us if we’d be storing the car in a garage, which we aren’t, and she told us we couldn’t get insurance for it then. This would have been nice to know when we actually met with her.
Not impressed with the service and she didn’t seem surprised when I asked her to remove me from the insurance as we’d be going with another insurance company. Geico was way cheaper too!