Jenco Irrigation Repair

I had used this company previously for a sprinkler repair about 2 years ago in a front flowerbed that never has foot traffic of any kind. Fast forward to a couple weeks ago and the work they did broke underground and caused a massive leak in the pipe so that whole station won’t run properly without being fixed.
I called them and setup an appointment since previously they came out quickly and got it fixed at a reasonable rate. The work was supposed to be done today at 1:30pm and I had someone go to my house to meet them. At roughly 1:55pm I received a call from the employee scheduled to do the work that they had run over on another repair and would be there between 2 – 2:30pm so I assumed shortly. 3pm rolls around and still a no show. I call the guy and the actual office and get no answer or voicemail of any kind. Get a call back from the guy a few minutes later and he tells me they are behind and still working on a job in Fort Worth so they aren’t even in route to my home yet. I fired them on the spot.
If you make appointments with people, be sure your company can meet that appointment time or at the very least provide notice before hand that you are running behind schedule and make arrangements for a later time. Do NOT tell them you are a few minutes behind then 1.5 hours after the scheduled time still not know when you are coming over and not give notice of the further delays.

The $ 100 was finally refunded on 6−21−14.

The work they did met expectations. It was a cracked pipe under a sidewalk.
However, I feel scammed. I called around to compare hourly labor rates. Theirs was reasonable, so i contracted them to do the work.
However, they sent two guys and charge extra for the second guy, even though it was not disclosed that that might be necessary. As it turns out, all the second guy did was inspect unrelated sprinkler heads, looking for things to fix. I didn’t ask for this service at all. I got charged an extra $ 100 for a helper to inspect things that I did not ask for.
I called and emailed the office several times and they have not responded at all.
Sprinklers break all the time. I will never call these guys again.
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1 hour after posting this, I received an email from the owner. he resolved the issue. But, i am unsure still.