Silverleaf Resorts, Inc. – Headquarters

when you see these people at Disney on Ice and you think your kid would like to go to their kid-​friendly resorts DON’T DO IT — RUN!!! RUN!!!
I bought this package ($ 140) and somehow they couldn’t give us any of the dates we asked for.
They just called to let me know that my offer expires in less than a month and what days between Thanksgiving and Christmas would I like to view their presentation?
ARE YOU KIDDING ME?
RUN.
$ 140 could’ve been a nice Christmas present for my son instead.
I’ll know better next time.

Scam point blank period. These people do nothing but lie they are nothing more than con artists. Stay away or you will regret it

My grandma is member and I use this a few times a year. Beware that many weekends the low class crowd shows up for their free weekend after sitting through the 3 hour sales pitch. This is just a sample of what I had to deal with: kid peeing in bushes in front of the activity center that has a bathroom, 4 year kid using profanity in front of my two young daughters, young man in his 20’s swimming in his boxer shorts in the Presidential Pool with his appendage bouncing around (this is where you pay more money to get away from the hood rats that show up for free weekends). Silverleaf is great resort if you like hanging around with low class people.

Typically I’m pretty good at not feeling shameful in regards to google price checking or looking at product reviews I need in front of whoever before purchasing something. Its called being educated. Unfortunately we were at Great America and didn’t bring my phone in so couldn’t quickly google Silver Leaf. BUT with not at least 1 good review for every bad, my boyfriend was probably right this evening when he said we shouldn’t go at all. Now after reading that people who went through the booking experience and how their trips were gimmicks due to the availability for arrival & departure times. Probably not worth the frustration tomorrow. I promise they wouldn’t belittle me or talk down to me w/​o my mouth spouting back. Thats not how you sell me!!! but then god forbid they said we don’t get any of the prizes we were given when placing our $ 20 deposit??? I’d flip a lid so I guess we’re out $ 20 & Im sure Ill be attacked with telemarketing calls since I didn’t check the little tiny box stating I do not wish to share… something the sales rep didn’t point out when we all discussed spam phone calls and what a hassle they are. Danny, do you not know your contracts or is there some incentive for you to sell these deposit tickets without checking the telemarketer choice. I have his personal cell in case our card was charged for anything more. Hmmmm, maYbe i should telemarket him!!! LOL. Not worth my time!!!

I wish I could give negative stars. This is one nasty company to deal with. Fortunately, we were lucky enough to slip by but my elderly parents were fooled by their fast talk and have spent upwards to $ 2,500.00 per year for dues for a few weekends here and there. Hands down, the worst decision they ever, ever made. My father passed away and my poor mother who cannot travel is still being held responsible. It is impossible to sell. We’ve tried. It’s the worst of the worst. DO NOT MAKE THIS MISTAKE.

If I could give this company 0 stars then I would. This by far is the worst company that I have ever dealt with. First of all I was called in twice. The first time that Im went in I supposedly won two separate trips needless to say I didnt go to either one of them. The 5 day 4 night trip was declined because my paper work wasnt processed in time so I lost my reservation payment. The other trip that was just 3 days ended up having the same thing happen. I went back again hopefuly to get a better experience and I bought the sampler package. I was suppose to get the same thing this time everything was book and I was ready for the trip and I was told out flight would get to our destination at 1130 pm which is not a day its a night. Plus I had to connect between 3 different flights. After that I was told the flight back would leave at 5am the last day which means we only get one day. BS right? Well I canceled everything but I still had the isampler package and I was gauranteed a trip at the end at any of the resorts and then I went back through and looked at everything and all of those are just temporary day passes. I am so done with this company and I plan on writing and tweeting anywhere that they will listen. This company needs to be exposed as the scam they are. They need to be put out of business.

I received a call that I had been selected to win a prize from a drawing entry done at Scarborough Fair. Apparently we only had to go to a brief presentation to claim our vacation prize. Aside from the «90 minute» presentation my husband and I were haggled for 3 hours to write a check for almost $ 6000 to buy their time shares. After waiting longer to claim our «prize» we kept being passed up because we were not «owners». I finally had enough and stormed out without receiving anything that I had supposedly won due to feeling like my time was less valuable than someone who paid money. Do not go to this place! They are crooks and swindlers! Worse than car buying!

wish I too could give it zero stars. Sadly we are owners. They invite you to an update on their expansion and the better perks. We do get to stay for free, which sounds AWESOME right!?!
So we go there on a Friday, remember check in is 5, so day is mostly gone. Schedule the meeting for 12:30 Saturday. Plan is to be there maximum of 3 hours and enjoy the rest of Saturday and all Sunday.
Well, we are waiting for the meeting for 3 minutes shy of two hours, (I specify this because, when he arrives, the salesman plays the time down to make it sound like little more than an hour).
Anyway, we are waiting, and yes there is hot dogs at this time to eat. Plain cheap, you know the little ones with no flavor. You would think they would want to make a good impression. At least offer chili, cheese and toppings if you won’t offer better food. Less than $ 10.00 a can at sams club.
Oh, and if you leave, even though you have been waiting for hours, you will be charged. Not the reservation staff that is blamed for the issue.
OK… back to the subject. We are FINALLY, allowed into the office. I admit the salesman is very friendly. Sadly, we have tortured ourselves more than once. Through this experience I’ve realized they
continually move our file up to the best fast talker they have with each time we come and say no. This time he had won MANY awards for it. When asked about the awards. He plays it down and gives as short of answers as possible.
So, we are forced to be with him for hours… Literally hours. We are in interrogation held by our desire not to pay the cancelation fee and him not willing to sign the paperwork required so we can leave. We are forced to tour the NEW, slightly upgraded, version of the last time we were there. After which we are back to his office. We said no we are not interested and/​or we can’t do this at this time, til we were blue in the face. Even admitting my husband was just laid off. Guess what… The torture continued till we purchased. Yes, we have little funds coming in and they approved the load that we didn’t want in the first place.
Yes, I do know the definition for insanity. Sadly this is a costly reminder.
Another issue, we were told our purchase would be considered Prime Peak not just Peak. (The now define times differently). However, the website does not show this and I’ve spoken to member services and they said it was corrected that day. Now two weeks ago and still having issues.
We were also told we could split our weeks and that way we could reserve the weekend and use bonus time during the week. Member services said this is incorrect. If you use your weekend times you no longer have weekend rental times. I explained that was not what we were told. Guess what, take it up the tail pipe!!!

Buyer Beware! I wish I could give no stars.
We decided to spend the original $ 99 to hear the pitch and receive a free vacation trip. Well I guess it cost us $ 99. I will say we had nothing but issues with this company. My wife travels extensively for work and we were scheduled to go on a Saturday to see the property. We did reschedule and unfortunately we needed to reschedule again because they scheduled us to attend a resort 5 hours from our house when there is one only 1.5 hours from our house. At first they were accommodating and said sorry their mistake. Well we needed to reschedule again due to work and that is when the «pressure» started. Note, if you married you have to attend as a couple. So I offered to come with my daughter and was told no. But I could send a friend or family member to attend for us and get the trip. OK so I can send a family member or friend, but if I am married I have to attend with my spouse? Make no sense.
We got all kinds of «double talk» from many people we spoke with. For one you have no one person you deal with. When you call you can get anyone and they don’t know your story. I was told we cannot reschedule and therefore I said I want my $ 99 back, and then was told to read the fine print. Basically we lost our $ 99. Then another person called and she said sure we can reschedule, not a problem. So one person was rude and said no, and then they call back and say yes. I was told to wait for an email confirmation, which never came. Even checked SPAM, but have received emails from them before.
After much back and forth we finally got scheduled. However that day was really bad storms in the area and being an almost two hour drive their, 90 minute tour, two hours back we told the lady who called less than 24 hours before our scheduled tour that it depends on the weather. So she would not give us our confirmation number. Basically she refused as her excuse was a personal one to her. She said I cannot have people not showing up that I schedule. My wife said we paid the money give us our number. She said not unless you promise to show up. Again, my wife said that is our decision so please provide us the number. Then the lady hung up on us. Thus denying us a chance to go and losing our $ 99.
It is one of those things that is too good to be true. I talked my wife into it and she said I now owe her $ 99.
A neighbor of mine has a friend that works in the Conroe Texas resort and he is one of the «tour guides» and he said he hates it but he makes a boat load of money. He admits he bends the truth a bit to get sales. But he said he will not quit because he makes too much money. That ought to tell you something.
STAY AWAY!!!

Worst customer service ever!!! Purchased a vacation plan, wait times to speak to a agent SUCKED average 45mins. Then they wanted to book me a flight coming in at 10pm at night which again would count towards my 2 night stay, leaving really only a 1 day trip!!! STAY AWAY!!!

SCAM ALERT!!! I gave them 1 star cause you can’t give them .001 stars. DONT DO IT. Consider yourself blessed you read this first. I’m so overwhelmed I don’t even know where to start. DONT PURCHASE the «vacation timeshare» from these guys

Frustrations will abound in your life if you decide to do business with this company. They do not maintain all of their sites. I was a previous owner at Villages but it vexed me to use the place because it was so ugly and outdated. I then upgraded to a Galveston site which is modern and nice. But I hate dealing with the incompetencies the companies suffers with from their systems and personnel. They know how to suck the pleasure of timeshare ownership. These incompetencies are not one-​offs they are ongoing. I just got off the phone with another person bec their system said my acct was past due. My pymt is only 230, and I sent 3500.00 which posted and cleared my bank acct on Jan 5. I always pay extra, and it’s always a problem. I’m trying to accelerate my loan maturity because I abhor having to deal with this month after month. Fix the problem or just tell customers you don’t want them to pay their loans off ahead of time.
Beyond Disappointed with Silverleaf Resorts,

Vernette was awesome. The rest of the process was miserable. Three hours. The presentation was decent and less than ninety minutes. However, you have to talk to six people and wait forever in between… ridiculous. Don’t let anyone tell you it’s ninety minutes.

If I could rate them a zero I would. People this is a scam that costs 16,000 dollars and they tell you when you can take vacation time. Their presentation is over three hours long!!! Don’t waste your time! This place is ridiculous with its long wait times and long never ending chatting of nonsense to try and create a connection with you so that you will buy into their vacation scam.

Well… that was a bust. Wasted 2 hours and got nothing. We ended up leaving without finishing the presentation at the two hour mark. We tried to say we have plans and allotted the amount of time we agreed to in our day for the presentation. The fact that it went over was blamed on us for talking too much. When we asked to get our gifts so we could leave, they said no. Not u til the presentation was finished. So we just shook the guy’s hand and walked out.
Read Scott’s review. It is exactly right on the money and more descriptive.
I feel sorry for all the poor people who got roped into signing their lives away.

If I could give them 0 stars I would. They called me saying I won a Mercedes or $ 49,000 or a vacation to Vegas or Orlando. I knew this was a scam because they wanted to watch a 90 video to get get my prize. They also wanted me to be 21 to claim my prize. To enter In a contest you have to be 18 not 21. They told me I get my prize after the video. I didn’t go see the video because it’s all a scam.

I knew before I was going what to expect because I have sat through one of these presentations before. I must say, make sure you have eaten well before attending because once complete, it will be time for your next meal. They have the usual snack (popcorn), water, coffee, & juice. Once you are called in from the waiting area, you enter into a huge room with other victims. You are asked a series of questions. Then they hit you with, the deposit will be almost $ 4K, with a monthly payment damn near $ 500/​month for 36 months. And that is just to travel during the fall & spring months. If you want access all year, the price is even higher. LMBO
Well, you get two little trip vouchers. I seriously doubt there’s even been a winner for the $ 49K.
Last year when I did one of these, I was able to use the 3 days & 2 nights trip. But there’s a catch, if you want a nice hotel & flight schedules, you can upgrade the voucher for a fee. Without the upgrade, on day 1, your flight leaves in the evening so you won’t get to your destination till around midnight. So there goes your 1^st night. On the 3^rd day, you catch an early morning flight bummer). So for about $ 500, I upgraded our vacation so we could catch an early morning flight on day 1. And on day 3, we caught an evening flight. Do upgrading gives you the opportunity to enjoy at least 2 days and a half. The hotel we stayed in was $ 200 a night with taxes included. My friend came with us and the flight was $ 235 round trip. So for a little less than $ 500, my daughter & I both flew round trip (would have cost me $ 470), stayed in a hotel two nights ($ 400 total for that). So not bad if you ask me.

***SALES PITCH IS UNVEILED IN THIS REVIEW… WASTED MY TIME WHICH IS MORE IMPORTANT THAN MONEY TO ME. THIS IS YOUR WARNING! PLEASE READ THE ENTIRE REVIEW. PRICES AT THE BOTTOM***
1. (Pack a lunch… You are going to be here a WHILE) At a concert in Austin we were having a good time and minding our business. We responded to the carnival barker and were drawn in for 2 free nights to stay at the Great Wolf Lodge in Grapevine. We gave the $ 40 deposit which would be refunded after the 90 minute tour was attended.
2. The sales lady was pleasant and was making small talk about various things such as our family and what we enjoyed doing on vacation. Pretty standard if you are wanting to appeal to potential clients with your perks later. Some of the small talk took us well off track and in hindsight I would have preferred to stay on point because this turned into a 3 hour debacle vs the advertised 90 minute tour.
3. Here is the skinny: I am going to disclose the sales tactics and some of the BS they pull when you go to one of these.
This building is huge and very nicely decorated. It looks pretty classy as you begin your tour. You will then enter a room with about 40 tables with 4 chairs each. It looks as if you are seated at any old available table. You are not. You are now seated on the «intake» side of the room. There is an overly exaggerated positive energy in the room that seems very fake and forced. A few minutes into the conversation with our sales rep the entire room gets interrupted by a «May I have your attention please… We have Jose and Carla who are our newest owners who are all the way here from Bedford Texas» For there bonus trip they are going to Paris France. All of the staff focus their absolute attention to the astonishing news. The staff are elated and the applause erupts. The potential clients join in with their awkward claps (my wife and I did too) and finally we are back to answering a ton of questions. Music in the air and its all peaches and cream. Music playing, everybody happy… ok let’s get on with this.
The sales rep will ask you how often you travel and how much you spend for a weeks trip including meals, entertainment, transportation and lodging. Our total came out to $ 3,500/year on average. This figure was then multiplied by 20 (for the number of years you would likely have the timeshare) yielding a figure of $ 70,000. We were then told the inflation rate would easily double that to $ 140,000 over the 20 year time period. Ok, lock that in your head. It will come back up again later.
We toured the place and saw the different 13 Silverleaf properties posters, flyers, etc. We toured the mock up of what every one of the condos has. The demo was nice and fresh, well appointed and very nice compared to a standard hotel room. Not bad huh? ***I will not cross reference the properties as I have not stayed there but I urge you to read the reviews of silverleaf properties on Unilocal and trip advisor. You will be amazed at how they are to the contrary of what you see in the demo.
Ok, so we are now jazzed about having the nice spot for up to 6 people to use for a week a year and we talked about «bonus time» which would only cost $ 50/​night if it was outside of your normal week. Pretty awesome right? To get this place for only $ 50/​night would be sweet. ***Read the reviews on how easy it is to schedule these bonus nights.
Ok, so where do we see the prices. You go back to the original room and are seated on the opposite side of the room. «Close the deal, show me the numbers» side. The music is blaring like crazy. We moved to another table. Just as loud. I told my sales rep it was unnerving and it was inappropriate to conduct business in this environment. The director came over and I told him the same. I told him this is a big investment/​decision and we can’t hear ourselves think or the sales people going over the fine print. He said it was to keep the «intake» side from hearing the numbers without seeing what all the offer contains. They would leave immediately.
NUMBERS: Ok, this costs (Drum Roll) $ 15,500 to be paid at $ 460/​month for 36 months. It was around $ 3,700 down the day you sign up. It’s a «only today» kind of pressured sale. WTF ever! I could go tomorrow and get the same overpriced over hyped BS deal. We said not interested… «Let me talk to my manager» Imagine a used car dealership without the white shirts. It took 3 more times telling them we are not interested and explaining we don’t make impulse purchases and won’t be doing it today. We didn’t win jack on the scratch off ticket. We got a «free vacation» instead. Requires a deposit and you provide the air fare. Who is going to Hawaii to stay 4days/​3 nights.
Do yourself a favor and watch the YouTube video where the guy had to picket the resort. Read the BBB report. Giving this review a thumbs up is all the thanks I need. Please share

Total scam! Don’t waste your time, don’t answer the phone. Skip over the marketing booths @ the mall, they are just looking for victims. The people just lie to you and publicly mock you when you say no. Mention the word scam within earshot of other prospective victims and enjoy the dance they do to shut you up. Run now!!!

Do your research before getting hooked. Overpriced and not worth it. Be ware of sharks out to take advantage of you.