Greater Syracuse Moving & Storage

You need to hold Ron Bruce as a sales rep accountable as a rep for North American. Nothing he told us on moving happened. My house was scratched, banister scraped and my furniture was in a bad condition in their storage before the moving van came. The driver of the North American van says he has not seen this bad of a damaged load and that they need to stop this or business will go down. Better Business has a been notified of the deplorable way they handled my belongings.

THE ABSOLUTE WORST EXPERIENCE I HAVE EVER HAD WITH ANY COMPANY, EVER!!!
My wife and I contracted with this company to handle our relocation to South Carolina. We obtained two other quotes from national moving companies that had Syracuse area agents. This company’s sales rep was the most professional (at the beginning) and his quote was competitive so we chose them. Their packers came on a Thursday to prepare our stuff to be loaded and moved the next day. They told us that several items that they did not pack, would be packed by the moving crew the next day. The following day, the truck came. There was a driver and three crew members. When they arrived, we showed them all of the items that they would and would not be taking. We noted clearly to all of them that the two closets in our guest bedroom were off-​limits as they contained only items that we would be taking with us personally. Those items included my ipad as well as my wife’s ipad. When we showed the driver the items that the packers told us his crew would pack, he told us that the packers should have prepared ALL items and he did not have any boxes. We then had to scramble to find boxes and tape-​wrap smaller plastic bins shut. The crew finished loading and left with our stuff. About an hour later, I went to one of the guest bedroom closets to get my ipad. Both ipads were gone. I immediately called the company and explained the situation and was told that someone would call me shortly. Twenty minutes later, no call. I called back and was told that our ipads had been recovered and someone was coming to our house to bring them to us. I asked where they were found and was told «in a bag». I asked how they got into a bag when they were in an off-​limits closet and was told «I don’t know». I said that I needed to talk to someone who could tell me what happened and was passed off to the owner of the company. The owner also said «I don’t know» when I asked how our ipads got into a bag. The only thing they could tell me was that the driver of the truck was returning to our house to bring us our ipads. When the driver arrived he got out of his car and immediately apologized and handed us our ipads. He proceeded to tell us that they confronted «the guy» (one of the crew) and that he had our ipads in a plastic bag. They fired him and kicked him off the property. I asked what happens now and the driver said that since this guy stole from us and not the company, we had to be the ones to press charges. We called the police and both us and the driver made statements. The officer pulled up multiple mug shots of the thief from different time periods. After the officer left, I called our sales rep. He apologized and told me that all employees of this company must pass a criminal background check. I asked him how that could be when his company clearly just brought a criminal into my home and that criminal stole my property. He just kept saying that the background check is pass or fail and he didn’t know how this could have happened.
The day before our stuff was to be delivered, the local driver in SC called my wife and said that he was very concerned about delivering my gun safe to our second floor apartment. I called him and told him that I understood his concerns as it is a 650 lb. safe but since the safe was clearly noted on the quote, it would need to be delivered as was agreed upon. He said that his dispatcher was trying to find a «specialty mover» to handle the safe. I then called my rep and told him what the driver said. The rep said that he would call him and find out what was going on. The rep called me about an hour later and told me that it was never mentioned that our apartment was on the second floor and since the local company would have to hire two more crew members to move the safe, I would have to pay an additional $ 250!!! I told him that whatever additional charges were incurred, they would need to be absorbed into the original quote. He simply said «they can’t». At that point, I told him that he would need to speak to my employer as they were paying for the move.
My employer spoke with rep and according to them, he was very nasty on the phone and accused my wife and me of calling him a liar.
Avoid this company like the plague. They are a total scam and to say they are unprofessional, would be the understatement of the century. AVOID THEM AT ALL COSTS!!!

The most devastating experience! Many generations of family heirlooms. custom sterling dating well back into the 1800’s.stolen. Not packed and numbered, but seems taken out of my deceased mothers home and slipped into a packers personal vehicle. The sentimental value was huge to me! I never thought about its monetary value but seems a packer did and likely had it all melted down or pawned.
Still reeling from all this… so many generations of family history gone!
Did not realize loss for some time as move was to west coast and loss undiscovered for some time.
Despicable!

We had a great experience with Greater Syracuse Moving for our recent move from Syracuse to Youngstown, OH. Great customer service from Melissa who provided me with a ton of packing paper and recycled boxes at no charge!
The crew that loaded the truck in Syracuse was very good and packed the truck well. Our driver, Chris, was able to line up a good crew on the Youngstown end as well. We were a little surprised to see they were from a United agent rather than a North American one but it did not matter, they did a great job. We learned that the drivers often do not help load and unload but that was not our experience with Chris, he carried every bit as much weight (literally) as the other guys.
The only thing that I was promised that did not happen was our upholstered furniture was not shrink wrapped but it didn’t matter as the truck was very clean and everything came through in top shape.

This company is the vendor for North American van lines. Our move with this company was fraught with miscommunication costing us thousands of dollars in damages, loss, and other expenses.
1.The timeline was mismanaged creating additional costs for us the customer
2. Our furniture was placed on a freight truck, not a residential moving truck causing significant damage
3. All of our wood furniture was damaged or irreparable
4. A box of valuables was lost without any accountability
5. No one took responsibility or assumed accountability for any of the issues that arose during the course of the move, which took place over 5 months

Please don’t use these movers! Our company hired them for a corporate move. They charged them over $ 8000!
Our stuff didn’t come for a month and a half and when it did, they sent it in two random shipments. We had beds without bed frames, tables and chairs without legs. Entertainment unit without doors. Most of the wood and metal was scratched up or chipped. Everything was dusty from sitting in their warehouse!
Bad customer service. When we called to ask where our shipment was, they had no clue (Melissa). She gave us the customer service number of the North American Van lines for us to find out. Why should a customer for a corporate full service move have to call the trucker to find where their shipment is?
When the shipment arrived, they sent their guys without any tools. They had no clue that they were supposed to put together stuff and unpack for us! When we told them about the damage and missing screws and parts (Al), he says, «at least you got your stuff»!
Please don’t use these guys. We moved our stuff last time using other packers and movers and got our stuff in 5 days, without damage or anything missing! And it cost us $ 2000 for the same origin/​destination. How come a full service move for $ 8000 causes more damage?