Extra Space Storage

When my pricing was quoted, they shod have advised me of the required storage. It was very crafty the way this company does business. Not straight forward at all. I will never recommend them to anyone.

Facility is very well maintained inside. Very clean units. Need to do a better job of cleaning the parking lot, as there was ice there after a snowstorm. Prices are a slightly higher, but you get what you pay for. Also, there’s mandatory insurance per month that you need to purchase.

Service here is great. The units are reasonably priced (I shopped around) and very clean.
Plenty of lighting (saves energy by switching on as you walk by) and very safe. The manager lives onsite so if there are any problems you know where to find them — no problems so far though and none expected.

I had no problems outside of the escalating rental charges until the on site management changed.
I paid my rent and received a statement acknowledging the payment. I was called a couple of weeks later asking to bring in a new check because «the bank (extra space ‘s bank) had lost the check. My response was TS, that’s your problem not mine, I paid and you have record of it. You should be reimbursed by the bank and not me. Not paying you twice.
The manager called the next day with a very sob story and I agreed to supply another check if they could provide a letter in writing from their bank that the check was lost and if the lost check was found I would have charges reversed.
She went about seeking this document from their bank, of course she failed and asked me, the customer to see if I can change the tide. I replied again TS, but later relented to give it a try. I had no luck in changing anything so I went about my life.
The next week when making my next monthly payment I was told I was behind, because I had not paid for the previous month. WTF? My lease was to expire in another two months so I went about this for a little while as I moved my items to another storage location.
Ultimately I ended up giving them another check, as I was possibly liable for additional compensation in their eyes. I’m sure I would have one this in small claims court, but I don’t have the time for it.