Nicholas Michaels Spa

Yesterday was supposed to be a celebration of my mom and my birthday. We attempted to book 4 packages for the «afternoon of pleasure» and here’s what our experiences were.
Before I complain a lot let me say that I do not blame any of the estheticians, stylists ect as its not their fault. They were all completely pleasant, fun to talk to, and nice people. However, when you pay a lot of money for a spa day, you expect to feel prioritized and pampered. We all left yesterday not feeling like that.
The first negative experience I had was booking with the coordinator, who was difficult to get in contact with. She seemed alright over the phone but after our day, she was rude to most of the people in our party and you could see the expression on her face was sour the entire day. I don’t know if she disliked my family, or whatever but it was extremely off-​putting– fake it girl, your JOB is to be pleasant, optimistic and accommodating.
The first services of the day ran smoothly– the massages, but most of the services afterwards did not. I was coupled with my sister and my mom was coupled with my aunt.
My sister and I had massages at the same time, and the next service– nails, were delayed because it seemed they overbooked for other people. The ladies that did the nails were nice. However, my sister had only one hand done and the person who was doing her shampoo and blow dry had her go and get her hair done. I thought that was extremely unprofessional, and her nails smudged because they weren’t dry when she was whisked away mid service.
The shampoo and blow dryers were nice as well but I think it was really not worth it. I have straight hair, but after my shampoo and blow dry I looked the same as I had when I walked in without a shower… There was no time spent and when I was moved to my make up I felt the back of my head was still wet.
Meanwhile my mom had to wait 45 minutes for her nails when she was supposed to be in line with my aunt (because I guess the lady who was doing her nails had to do facials or something), and told to have a snack on her own. um so awkward. no thanks… And consequently she was like an hour behind everyone else.
The make up artist was so sweet as well and we had a lot of fun with her, however she had two waxing apts scheduled in between our make up applications which was also pretty strange.
Now I know they are a busy salon, but I felt like the coordination was terrible, the coordinator was extremely unpleasant, and we felt like a burden to her rather than people she wanted to make a priority.
I will be taking services elsewhere next time for sure. That being said, all of the masseuse, nail artists, hair stylists and make up artists were very sweet, but extremely overbooked.
Also, you should probably update your website for prices. As the «afternoon of pleasure» that we booked says it is 195 on the website and we were charged 230 something per person…

I was apprehensive as I had never had a massage before. This was the greatest time ever. I started with a reg half hour massage. It was great. My next trip I booked a 1 hr deep tissue masage. Best hour ever. My massage therapist was Kristin. She was amazing. She relaxed me, put me completely at ease. Over the course of the next hour I had great conversation, which completely relaxed me, but the best massage money can buy. I felt like I spent this time with a friend, and just so happened to make my hurting back feel 100% better. I am a waitress, I am hurting all the time. I have been a waitress for over 20 yrs. Tonight is the first time I sit on my couch without pain, without my back seizing up, without my legs and feet aching. I am so grateful. Thank you kristin!

A great, relaxing spa. I’ve gotten everything from pedicures to massages here. I would recommend to people looking for a high end spa experience. I do agree with some of the earlier posts about the receptionists. It might have changed since I went last, but I know that I had a negative experience once and a friend of mine did also.

Very nice ambiance… Heather was awesome. She took extra time with me during my consultation with her. I scheduled another appointment with her for my color. Kaylin who did my pedicure did a nice job.

I scheduled a massage for my husband and I in November. It was part of his birthday present. Scheduling was very easy and the Spa was very quick to respond to my questions and all the options that they had. The day before the massage the Spa called me twice to confirm the 2 appointments. Later on that night (around 8:00 PM) I received a voicemail from the Spa saying the masseuse wasn’t going to make it in the next day and had to cancel one of the appointments. I was so disappointed and at this point it was too late to schedule something else. I called them back and left a voicemail confirming I had received their voicemail and requested they call me back. They never called me back and barely even apologized for this inconvenience. What a way to kick off a birthday. I don’t think I’d ever give this place a second chance.

Had an amazing facial with Jodie! She didn’t try to upsell me in fact, she told me what I had booked was not what I needed. My skin feels amazing!

What a beautiful little place! We planned a girls spa day and I am so glad we went to Nicholas Michaels. I am a spa addict and this place was just right!
First thing first — the décor: absolutely stunning. It has such a chic look. Love the white and crystals…(how can you go wrong with that). The treatment rooms are nice and cozy.
I got the organic facial and Jodi was the magician. I was running couple minutes behind schedule time, however once I got to the spa not even once did they make me feel rushed. I loved how my skin felt after the facial. She did a good job reading my skin and then tweaking the treatment as per my skins need. She did ask me at the beginning of the treatment in terms of what I was looking for and I definitely walked out with a bright and radiant looking skin (tada!) = super happy!
I am definitely going to see Jodi again and if you are looking for someone to work magic on your skin then please schedule an appointment with Jodi and trust me you will not be disappointed.

I just had my brows done by Mary Dillon, I have to agree with a previous post… Mary Dillon does THE BEST brows ever! I have been trying to locate Mary for the past 2 years… Thank You Kim S. for helping me find her!!!

I loved my experience at the Spa at Nicholas Michaels. I had a facial and massage one day, and the next week I had a hair cut. It was wonderful. I love supporting local businesses, and this one is just down the road. It seems unassuming, but when you walk inside, it’s beautiful with the white calming décor. I loved my facial and my massage. My haircut was just what I wanted. I’ve been going to Boston and even back to California to get the hair cut I want, and who would have known I just needed to drive one mile away. Great, relaxing experience with friendly staff.

Love this spa! Staff is super friendly. Spa is immaculate and serene. Mary Dillon does THE best brows!!! I drive a half hour from home to visit this spa. well worth it!

Please take the bad reviews with a grain of salt!
I refuse to get my hair cut anywhere else. My hair used to be the bane of my existence, but now that I come to Heather, I consider it to be one of my best assets! And last weekend, when I got an updo for my brother’s wedding, I brought a few sample photos for Joanna to get an idea of what I wanted, along with a vague description of what I was looking for. She did a PERFECT job.
There are very few businesses where I feel as much at home as I do here. The staff is fantastic; unfailingly courteous yet still personable. They always want you to leave happy with the way you look! If you tell them something you don’t like about the work they have done, they are extremely receptive to your comments and do everything they can to fix it.

My parents and my son gave me a gift card for a Day of Rejuvenation for my birthday. I made an appt for 8÷2÷14 and arranged to add in a Serenity Facial in place of the Manicure/​Parrafin.
Mariah gave me a great massage!
Marteneez (I know I this isn’t proper spelling) was the technician for the Mud Thereapy Treatment which I had never had before. It was a little weird but she was great and my skin still feels wonderful. I would definately do this again.
Next it was lunch, which I was pretty impressed with. By the way they have the best iced tea there…
Mary gave me my facial and she was superb.
Finally, Veronica shampooed and blow dried my hair.
When I went to check out with the receptionist I still needed to leave tips for all of these wonderful women who worked on me and was informed that the gratuity was included in my gift card :)
I will definately be returning here, what a great day.
Thanks everyone!!!

Do not go there. Not worth the money.

Terrible Receptionists, Good Spa Services
So I have used NM a few times over the last few years for their spa services, and usually leave there feeling pretty good about my experiences. About a month ago, a friend and I decided to treat ourselves to a few spa treatments, and so I proceeded to call NM to set it up for the both of us.
On my initial call, I was greeted by a fairly rude gentleman on the phone, who seemed rather bothered by my questions about services, prices, and determining open times when we could come in together. He seemed to try an answer extremely quickly and rush me off the phone. Slightly displeased by this I convinced myself that maybe this was just a bad day and proceeded to try and schedule myself a massage and scrub, and a massage and a facial for my friend (who was not interested at all in a scrub).
About three days before my services were scheduled, I called to see if they had availability to add on a waxing to my existing two services. The same man answered the phone, and was again rushing through the conversation and being extremely snippy, all while having a ‘better than you’ sort of attitude. I was told that they were booked up and could not accomodate my additional service (which is totally fine, I get that but the delivery was just poor).
The day before my services, a kind young woman called to confirm my appointment for a massage and scrub. This was the nicest interaction that I had (except for my masseuse). I confirmed my appointments, and hung up. Seeing as how my friend has been to NM before, and I booked her appointments under her name, I assumed that she too received a confirmation phone call confirming her massage and facial.
About 2 hours before my services, I received a call from the spa that they needed to re-​work our times/​services in order to accomodate an ill masseuse. I completely understood, and explained that if they needed to do a 45 min massage instead of 60 that would be okay. I spent at least ten minutes on the phone working with the woman to figure out how this could work. I must have repeated three or four times that I wanted a massage and scrub, and my friend wants a massage and facial — I didn’t care what order for either of us, as long as there wasn’t much more than 30 minutes of time between one of us finishing before the other. She too seemed to hurried, explaining «yeah, I understand» without really letting me finish a sentence.
When we got there, we went to our separate rooms, and I enjoyed my scrub. I touched base with my friend between services, only to find out that she too had gotten a scrub. Knowing how much she didn’t want one, this set me on fire internally. My friend was relaxed telling me not to worry, and that she thought maybe I had misunderstood her, but I was frustrated. This made me furious, going into what should have been a relaxing massage. The masseuse was great, but I was distracted, making for a not-​so-​great spa day.
In hindsight, I should have probably made the time to try and speak with a manager, explaining how my experience was terrible. However, I had a babysitter watching my 9 month old son, and wanted to try and enjoy the rest of my day rather than start a battle. The quality of services is great, but whats the point in booking a service if your experience has you leaving irritated. I will try again there, and see how it goes.

I was encouraged to try this place for my bridal hair and makeup trials because it was close to where I was getting married. I got the exact opposite of what I wanted for both. Basically the hairdresser shot down the inspiration photos I had brought with me and was requesting for her to recreate because, according to her, they weren’t as «in-​style» as what she was suggesting for me. A hairdresser next to her came over and also declared that too. They both successfully talked me out of what I really wanted, which was a clean, tight updo. For an extremely expensive hair trial, I wound up with a messy poof at the crown of my head and loosely tied back ends at the nape of my neck. Wearing the look around, it was only in a matter of a few hours that several bobby pins had slipped off and the ends of my hair were sticking out for the rest of the day. The look was so flimsy I had to pull out my veil because I was afraid the updo would fall apart. «Maybe» this was an in-​style look, but it was certainly a look that I did NOT want!
The makeup was nothing to write home about either. I was having a mid-​June outdoor wedding and I wanted a warm, bright face; the makeup artist instead washed my face out with a pale base, and topped it off with dark vampire lips and heavily lined eyes. While the receptionist was very nice, I was extremely disappointed and went to my regular hair and makeup salon instead. It may had been a little out of the way from my wedding venue, but I can smile at wedding day photos of myself knowing that I got the look I wanted (and at a far more comparable price).
If you are interested in what I looked like I attached some photos. Please disregard the fear, loathing and apprehension in my face; I was six weeks away from getting married and while I was desperately trying to like this look (considering how much cash that had been shelled out for it) it just wasn’t working for me. However, if you look at the photos and don’t mind what you see, then don’t let them stop you from trying this place. Just don’t make the same mistake I made and be absolutely sure you get what you precisely want. Don’t let the stylists there talk you out of a look you are striving for. Your time and money is too valuable for that.

I just moved to the area and was really craving a great massage… As a general rule, I prefer male therapists over female therapists because they’re able to use their strength to really work through tight muscles, so was pleased when I called and they had a male therapist, Steve
I booked with Steve and when I arrived he talked with me about where I might have stress and tension in my body so that he could pay particular attention to those areas for me. As someone who works on people as an esthetician and is also a mother of a very active 5 year old my trouble areas are basically upper/​lower back, glutes and legs. The massage was deep and truly healing, not like those regular Spa-​style Swedish massages that leave you longing for something more…
That first massage left me feeling so relaxed and less tense than I have felt in a very long time. I booked another appointment with Steve before I left and CANNOT WAIT to go see him again.
If you want a superb massage for a much more reasonable price than larger chain spa type places Steve is the therapist to go to.

The owner is in one word: psychotic. «brown on blonde hair is the same as blonde on brown hair» … what kind of owner of a high priced salon even thinks that, let alone says it out loud to a customer? Worst of all, when my mother complained about my hair color which was then being fixed, the owner comes over and starts SCREAMING at me at the top of his lungs in the middle of the salon. When I tried telling him I had nothing to do with the complaint and that I was trying to respond to him, he told me to «get back under the fan» and that he was «communicating to ME» while also screaming at my mother. Understandably the worst customer service I have ever encountered in my life or maybe scariest. —Not to mention, he was standing around the entire time not doing anything but listening to the complaint, that I thought he was the sweeper guy as he was wearing a worn t-​shirt, sneakers and sweatpants. (Not really a good appearance for an owner trying to run a business) He then told me basically not to come back when I told him I should have stayed in Boston. WORST experience of my life, never would ever go back and experience the harassment that I had again.
Even though the color was not what I showed in the picture, I did feel bad for the hairdresser but I still need to get it redone tomorrow… at another salon of course. So on top of the $ 250+ I paid, I have to pay another $ 70 tomorrow. But money doesn’t matter, this review it more for the owner who has no right to even be a part of running a business. Will never be coming here again, I recommend not unless you plan on running to the better business bureau in the morning.

EXPENSIVE. WORTH IT! you get an optional and free chair massage while your color settles in. And you get a cut with precision and color with vibrancy. It is a «Newbury Street» worthy place with suburban approachability and lots of perks that make you feel rich — even if you are a hard working suburbinite.

I’ve been going to Nicholas Michael’s for several years and have to say I’m surprised by the negative review someone wrote. I get regular massages and every once in a while I’ll receive a gift certificate for a massage at another facility, or I’ll buy a groupon deal for a massage elsewhere but I’ve NEVER had one that comes close to matching the experience at Nicholas Michaels. The level of service and professionalism you get from the staff at Nicholas Michael’s is unmatched.

I love NM Spa, I’ve been a client for over 4 years and this is the only place I go to get my eyebrows waxed, facials and massages. The inside of the Spa is beautifuly decorated, the staff are very nice, accomodating, and the atmosphere is warm and relaxing. I’ve done a Spa day there with a friend last year and we’re going back to do it again, it’s become a tradtion for us. I look forward to going there each time and have never had a bad experience.

Serenity Facial: $ 50 «Designed for the client on the go. This quick, yet highly effective treatment will revitalize your skin in just 30 minutes. Have your pores deep cleansed and extracted, or enjoy a rejuvenating facial massage. Either way, you’ll experience a treatment that leaves your skin feeling smooth and revitalized.»
This facial was everything that it claims to be, nothing more nothing less, which is exactly what I was looking for. I called in same day and got a quick appointment which was fantastic. My aesthetician was Sarah who is very sweet and professional.
She took me to the Silk Treatment room, where she instructed me to get into the little strapless terry tube-​dress while she left the room (like a massage). When she returned, she took a look at my skin under the magnifying lamp and left for a moment to get products appropriate for my skin.
She started with a cleanser, and used a Clairisonic vibrating brush to get a deeper clean. She wiped off the cleanser with toning wipes and applied an exfoliating butter to slough off dead skin cells while she steamed my face. The steam was excellent and lasted for at least a full five minutes, during which time she gave a hand and arm massage. So pampering!
Next, she removed the exfoliating butter with a hot towel and moved on to extraction. The extraction was painless and thorough; she started at the top and worked her way around my whole face.
Following the extraction, she applied a soothing hydrating masque and left the room for a few minutes. When she returned, she removed the masque with another hot towel, applied a light moisturizer, and told me I was good to go.
She informed me that she had indicated which products she had used during my facial on a small card, along with information about the products. That was the extent of the «hard sell», which truly was great and appropriate for someone getting the «express facial».
The 30 minutes was actually closer to 45 minutes, but no complaints here. I will definitely be back for another facial and perhaps I will step up to the signature!

I’m truly surprised by the bad reviews. I was planning a «thank you» gift extravaganza day for my sister, and did my Unilocal homework ahead of time, so I immediately ruled this place out when I was looking for a spa that would fit in our route for the day. When they ended up being the only one that would fit us in for the time slot I needed, I reconsidered. And I’m glad I did.
Facial: 5 stars. I’m a little bit of a spa addict, so I’ve had a few, and this ranks among the best ever. Tish was my clinician and she did an excellent job. Super relaxing and great results. Also, she didn’t do the «hard sell» on the products she used, which is usually a pet peeve of mine.
Décor: 5 stars. Really, really beautiful. The treatment rooms are nice and cozy, but it’s the waiting areas that set this place apart. Bamboo floors and white wood everywhere, super clean and tastefully decorated. Loved every detail.
Staff: 5 stars. Tish was great, and the women at the front desk were all very friendly and non-​snobby. While I was waiting for my sister in the lobby, someone’s kid came in and was immediately greeted with big hugs and kisses by the staff. I liked that.
My only gripe about this place is the soundproofing. There were a few times during my treatment that I could hear a very loud woman talking, either from an adjoining room or above (I think the hair salon is on the 2^nd floor).
But I’m sticking with my five stars because it was THAT good… and if someone shuts that lady up, they’d be golden.