2nd Wind Exercise

I had been looking around for high end spin bike. Will was very helpful talking through the features of what they had in the store and even some other features that were on other bikes they didn’t carry. I made the purchase and had the bike delivered right before Christmas. The computer that came with the bike was broken from manufacture and I was bummed that the gift wouldn’t be ready to use Christmas morning. When I called they offered to swap it out with demo and then order me a new one to swap out again. Very happy with the desire to help. I would go back for sure. While I was there over a few visits I saw 3 different people come in and really want to negotiate hard on what they were buying/​selling. Employees were reasonable in meeting somewhere in the middle but it was clear that the customers were only budging if they got crazy low prices. I think that type of behavior might be reflected in some of the negative reviews below.

I was looking for a Precor Stretch trainer and the cheapest I could find was $ 700 on Amazon which was out of my range. I stumbled across an add on Craig’s List for a trainer at 2^nd Wind for $ 400 and emailed Will. He said they’d sold that one but their Minnesota group had some available and if I ordered, they could bring it down to Chicago. I asked about a warranty and he said I could get one, but there wasn’t a whole lot that could go wrong with the unit, so I appreciated that vs trying to upsell something I didn’t need. When I called to give my payment info, I put poor Rusty through the ringer with various questions since I was buying sight unseen and, to his credit, he only sighed once and offered to extend the normal 30 day return to 90 days. To me, delivery is a little steep at $ 149 since the piece is already assembled and they are in and out in 5 minutes, but I was happy to be able to use it immediately and if it can keep me from having to get massages every week, it will pay for itself in a month :-)
The service was awesome, they delivered as promised, and the unit is in «good» condition just as I was told. I would not hesitate to purchase a similar piece of equipment from them again.

I purchased a treadmill and weight machine over a year ago. They are fabulous and had a great experience with the purchase and usage of this equipment! I will definitely plan to buy more equipment from this store!

Absolutely worthless business if you are looking to sell a piece of equipment.
I have an excellent used Precor elliptical that I contacted these guys about selling.
After many, many emails back and forth in which they kept trying to upsell me on trading in my elliptical and buying a new one, I told them I was moving out of state and was only interested in selling my Precor, I did not need a new one.
Only after all of this back and forth emailing, did they tell me they actually had no interest in buying my used Precor, but would be glad to come by and pick it for «free», so I could «get rid of it» but would not be interested in giving my any money for my Precor elliptical.
Well, thank you very much, but no.
Save yourself time and aggravation and don’t even contact these guys if you are looking to sell a good piece of used equipment, it is a waste of time.

Replaced my wife’s treadmill today. Good selection and help with getting her a nice replacement. They took trade in of her old treadmill and exercise equipment. Rusty Cohn was very helpful.

This is the worst customer service. Bought an elliptical form them not even a year later it broke. I called them they sent someone out charged me 100 buck in 2 min and left. It’s been a month that I have been calling them to find out when are they coming back when is my elliptical getting fixed and they never get back to me !!! Worse customer service I regret buying from them !!!

Dealing with 2^nd Wind Exercise in Northbrook was one of the worst customer service experiences I’ve ever had, bar none. We went in to buy an elliptical — and we were fine with something used and not too fancy because it’s just to use when it’s too cold, etc. to run outside. Our machine was delivered incomplete — and we were instructed to come pick up the missing part ourselves — and then it didn’t work. At all. Even after the service call. And when I asked about what might be done to remedy the fact that we spent a decent amount of money on a piece of equipment that we won’t be able to use for at least 3 more weeks, if at all, the salesperson who handled the call was one of the rudest people I’ve come across in quite a while. Bottom line — if I had known I was shelling out money for a piece of equipment that was unusable and would get treated in such a discourteous way, I would have done originally what I’m doing now — taken my business elsewhere.

Good for powered fitness equipment & weightlifting stuff. Not for rollerblades etc. This location has an especially friendly staff. I only bought a used $ 75 flat bench but they treated me like I’d spent $ 1000.

I was in the market for a used treadmill. I didn’t need anything high end because it was mainly used for light running and mostly walking. I had a treadmill in mind when I saw an ad on cl for a treadmill they had for cheap. I figured since I’m by the area, it wouldn’t hurt to check it out. When I went there, I saw the treadmill, but it was a little on the flimsy side. The sales person came over to us and started asking us questions. I didn’t get his name, but he was a tall young white guy with black hair. I told him I wasn’t looking for anything too high end with a lot of functions that I don’t need. He quickly judges me saying, «what are you trying to spend only $ 250 on a mill? Well you are not going to get a good one.» I told him, no I’m willing to spend more for something I want, but you listed a“good” treadmill on cl for $ 250, which was why I came. He must have gotten upset afterwards because he «assumed» I didn’t have the money and that he wasn’t going to make his commission. Anyway, I left and said goodbye to him in which he simply ignored.
In short, don’t waste your time here. The customer service is horrible and the employee that i had was basically unknowledgeable.

Will and Rusty are both really knowledgeable, the problem with the used exercise equipment is that they have to buy it cheap so they can sell it at a profit. Unfortunately, a treadmill that is 7 years old and has never been used is not worth anywhere near what you paid for it new. I am a trainer and any client who has ever dealt with either of these guys has found them to be honest and fair. I am totally comfortable sending my people to them and I buy stuff from them all of the time. If they don’t have what I need they will try to get it, if they cannot get it they will help me find a place where I can. @ Evan it is frustrating when you have a piece of equipment you aren’t using and it’s taking up space, some gyms are just not worth anything because of the cost to move them is greater than the value of the equipment.

Caution! Caution! Do not sell these guys your equipment. I do not think these guys are dishonest, I just think that the store manager is not good at his job. After selling some equipment to these folks I get the call way after acceptable amount of time to say that its not worth what they quoted. Store manager Will (not professional)