Pella Windows & Doors

Yes, I once thought Pella Windows were the top of the line product, now I don’t. I have Pella windows and sliding doors, including French, throughout my house and when I replace them I’ll go with someone else! I have a designer casement wooden window that has rotted out on the bottom due to water seepage behind the aluminum. The repair is $ 400 because you can’t just replace the bottom sash. Might as well get a new window!
The windows have other flaws in the design as far as I’m concerned regarding the screens and the crank to open the window.
Skip Pella, there are other expensive and less expensive windows that are designed better so I’ve learned!

At first I was satisfied but after 5 years, locks on casement window fell apart. Flimsy parts. I called in for 10 year warranty but learned it only covered parts. Said it would cost me $ 150 to repair. So, basically, my warranty covers a $ 5 part.

We ordered a new front door, back door, and two windows. All of our interior trim is white. The doors looks grey compared to the interior trim, and the company rep won’t even return our calls. I asked the installer to install the windows flush with the exterior as we use 2″ blinds on the interior and wanted space for those. The upstairs window barely has ¾″ left of the sill since he inset the window so much. In addition, the outside trim was done so poorly it looks like it was made from scrap material from the trash.
In addition, the back door, which has the built-​in blinds, is so cold in the winter that it ices up on the inside, then melts — leaving a large pool of water on our wood floors. This company really needs to rethink its manufacturing and sales practices.
Glad we only bought two doors and two windows to start. We have many more windows to replace, and we certainly will never use Pella again.

Do not call this phone number. It’s not for this store, but instead the main Pella phone number. It sends you through phone prompts («press 2 for screen doors») which do not work so you go in circles.

Do not use this company unless you are going to double measure every singe thing and stand over the installer to tell them what to do. We had the windows on the south side of our home replaced last spring. Tom came to measure the windows for replacement. We had three windows that were exactly the same opening and a door that we wanted to replace. I should have cancelled the order when he had to come 4 times to measure. The day the windows arrived, the windows were drastically different sizes. One window has an inch gap around it and is held in with spray foam. another does not fit the opening, so Pella decided to put wood trim in my shower. The final one was too big, so the installer was ripping out the framing of the wall to make it fit. The door was also not correctly sized and the installers damaged the framing for the exterior wall to make it fit. I made a complaint to Pella and they said too bad, it was within their expectations for appropriate installation. As the customer, I was shocked that a nationally renowned company would allow such poor quality installation of their product. I would NEVER use Pella again for any project, big or small!!!

I just had to update this to comment on the install of our doors. First of all, the installers do not caulk inside around the doors. They said that it is better for painters to do this as this is not part of the job. Secondly, where the inside frame meets the floor, there is just a gaping hole around the frame. This is standard I was told. They do not caulk or finish that off. Lastly, the threshold is narrower than our old threshold, so it just barely overlaps our ceramic tile. I was told basically, tough. The thresholds come in one size and if it is too narrow for your situation, just make do and hope for the best.
I think Pella makes a good product, but you are probably just as well off getting the product from Lowe’s and having them insta.

We were really pleased with the service and installation of four new windows by Jason Papp. Be sure to ask for him. He was incredibly polite, neat, and even adjusted many of my «non-​broken» windows so they operated better. could not have asked for a better installer or more professional quality of installation.