Reds Garden Center & Fireplace Logs Inc

Here is another positive review for Reds, more specifically for Ryan and his crew. Ryan came up with a beautiful, landscape design. He was very thorough and professional and always got back to me, promptly. Additionally, the crew was also very professional. The final look of my landscaping exceeded my expectations!

The planting crew of Jeff-​2, Mariano, and assistant did an outstanding job of planting this huge, spreading White Pine tree in our garden. They were meticulous and treated the tree like a baby. I am blown away by their service and their technical expertise.
Overwhelmed with gratitude.

We love Red’s and Ryan !!! Ryan is a knowledgeable, courteous and attentive expert who has helped us add the right trees and plants for our yard.

We can’t say enough good things about Ryan and his team at Red’s! We did our entire backyard which included installing a patio and planting over a dozen trees along our driveway. Ryan was very patient and helpful through the design process. He had great ideas and we are extremely pleased with the way things turned out. We are so excited about the summer and being able to enjoy our new backyard. Highly recommend!!!

What can I say? Red’s is my go to spot for plants, trees, firewood, Christmas trees, hanging baskets. The quality is second to none and the staff is so friendly and knowledgeable! We wanted to spruce up the front of our house with a flower bed and a couple trees and Ryan and his team completely exceeded our expectations! They have been nothing but professional and whenever you go there you are greeted with a big smile and they treat everyone like family. I drive by atleast 3 other garden centers and big box stores to go get the treatment and the quality we deserve!

I was very disappointed in their design services. They were unreliable and the plants were of poor quality.
They tried to get me to accept the plants they wanted to get rid of– to the extent that I came home one day to find that 2 trees had been planted in the front yard without my agreement. They don’t listen and the designer procrastinated so much that by the time he showed up it was too late in the season to plant what I wanted.
Unfortunately they don’t follow through or keep their commitments. I had to wait 3 weeks to get some paperwork back.
Specifically, I wanted all shorter plants in front of taller ones. They did the opposite. I didn’t want the same trees. They planted the same ones. They did not follow the layout I made.
They promised to return to fix these issues in a few days. Then they told me I had to wait until they finished another job which meant that I had to wait another 2 weeks. By that time there was frost and I didn’t want to risk it.
Bottom line, the customer service was terrible.

I was in a bind today looking for small pumpkins and passed Red’s right before they closed. I can’t say enough about how nice and friendly everyone was! The owner, whose father started Red’s, was so sweet and welcoming! The staff member who was outside with the pumpkins helped load them into my car and was very knowledgeable! I will be sure to be back to explore the nursery and Center events! Amazing customer service and fantastic neighborhood Garden Center!

I can’t say enough good things about Ryan Reece and his landscaping team at Red’s. They did a beautiful job expanding our pavers on our patio and planting trees in our backyard. Fantastic customer service and it was wonderful to be able to hand-​pick our trees. We received multiple bids and we felt their pricing was fair and even lower than some of the alternatives.

My wife bought a potted lilac plant for replanting. It set outside for 3 days. It rained during that time. The plant died before planting. Wife went back and asked the store to replace, which they refused to do. Claimed we didn’t water it. Didn’t even ask for money back — just a plant that’s alive. Poor excuse for customer service.

I recently came to this nursery and fell in love. The staff was nice and friendly and very knowledgeable! We came in here looking for fruit trees and ended up walking out with 4! We purchased an apple, cherry, pear, and peach. They let us know about their one year warranty on the trees and exactly what we would need to plant and care for the trees. They also had a wide selection of flowers and vegetables. I was very happy with my purchase and all the help I received. I highly recommend this nursery and will definitely be coming back!

Red’s Garden Center is my go-​to place for plants, advice, knowledge, gardening hints, and occasionally confirmation of what plant is a weed in my garden. I started with Red’s when I wanted advice for a shade garden, have learned the importance of using cotton burr compost when planting, have repeatedly attended their free and very informative Saturday seminars on a wide variety of topics including Perennial Garden Maintenance, Preparing your garden for winter, Everything you need to know about hydrangeas, and Weeds, Know your enemy. I get my seeds, my vegetables, and other plants including ongoing blooming Endless Summer hydrangeas from Red’s. The staff is friendly, informative, and eager to solve problems and get special plant requests for me. Laura, the garden coach, is wonderfully practical and knowledgeable, and understands the importance of not killing the soil with harsh chemicals. I am particularly grateful for the advice from Patti based on her own farming experience. Phyllis Adams

They do have a huge selection of plants, trees, firewood and craft things indoors but you pay for it. Very pricy

It has become a family tradition that we buy our Christmas tree at Red’s. We drive almost an hour from McHenry, and it’s well worth it! Our tree is beautiful yet again.
Not only does Red’s stock amazing seasonal items that are absolutely irresistible, their staff is all incredibly knowledgeable and friendly. Kudos to them for going above and beyond to offer great customer service, beautiful arrangements, and a fun shopping atmosphere. Looking forward to family trips to Red’s for many years to come!

Don’t do it! Overpriced and underdelivered. I delayed writing this review for one year due to the fact that plantings are warrantied for that length of time. Their product is not supierior! They removed a nice tree/​shrub that was 15 feet high and due to their error replaced with a one foot tree. The 9 large shrubs that were to act as a border were at least a foot shorter than quoted and their workforce is subpar.