Reliance Plumbing

Run away as fast as you can from this company!!! They charged me $ 3600 to fix a leak under my sink. When they finished the leak was still there. They double charged me for materials and promised to refund my money and never did. Alex the owner misrepresented himself by promising to refund some of what I paid. Their plumbers are not licensed as stated and they say you have a five year warranty but will not provide paperwork to hold them to it. Horror stories are on home advisor also. Beware of home advisor also they do not check out their contractors as promised.

This plumbing company is a rip off. Had emergency with our hot water tank (leaking on flr. no hot water). Called Reliance cause we had used them before. Installed & supplied new 40 gal tank for $ 1600. Day later we called other plumbers and discovered we should have paid no more than $ 1,200.00 tops. Suggest you call others not Reliance!

I have used these guys a few times. They did all of the plumbing for a laundry room that I had built out. They did some drain work in my basement that involved cleaning out pipes heading to the ejector pit and heading out to the street sewer. They also installed gas lines for a fireplace that we converted to natural gas. Each of these projects were not exactly minor endeavors as my house is 100+ years old. They did a great job. They are very knowledgeable and trustworthy. Those are the two most important qualities that I have found to have in a good plumbing company. They fit the bill in both and are on my permanent list of go-​to handymen.

I had an emergency back up at 8 p. m within an hour technicains showed up and had to route out my plumbing, they were very nice and walked me through every step. I would definalty recommend this company to others.

Not reliable. Need a different company name.
Set appointment with a 2 hour window. 90 minutes in, get a call that they can’t come and need to reschedule. Second appointment set and they didnt arrive and no call in the assigned time.
Found them on a site with a list of local plumbers and they called me within 5 minutes. Seems like a potential ploy to block others from getting the appointment, then they run a need to reschedule game.
Directly impacting the customers schedule and forcing them to waste time and money. Going elsewhere.

I had the unfortunate experience of my basement flooding in one of the recent heavy rain. I called Reliance and I was absolutely impressed. Here is why:
1) Sense of Urgency
As you can imagine, I was terrified of the next rainfall coming to repeat the issue. Reliance empathized and immediately came to my house to have a look. Once the problem was identified and consulting with me, they quickly moved onto fixing the problem. It was a night and day difference to what I got from other places which was +3weeks for an appointment.
2) Honesty
Having had friends who have had similar experience, I’ve dreaded a crazy plumbing bill. When they came for an site visit, I asked how I can eliminate the issue for good by installing something like a flood control system. The guy shared that putting flood control will solve the issue but it will cost a fortune. He was not convinced I really needed it and asked if he can explore other options. I welcomed any ideas to solve the problem for a lower cost. After poking around, they realized that my basement flooded not because of the heavy rainfall but rather due to my water pipe which carried water out of my house to the city was blocked with debris (roots, rocks, etc). They simply cleaned out the pipe and problem was solved for ¹⁄₁₀ the cost I expected going the flood control route!!! They even purged the pipe with high pressure water at the end to ensure even the smallest debris were out of the pipe.
3) Education
I know little to nothing about plumbing and I shared that right away. Nothing is more frustrating than when contractors push you aside and just does work without asking or explaining what they are doing. To my surprise the guys were very kind to explain everything. They made sure I understood what the problem was, what they were doing to fix it and how I can avoid this ever happening again. And believe me, I had MANY questions. They even offered to show the pipe with a remote camera before the clean, during the clean, and after the clean. At the end, they made sure I was satisfied with the results.
In conclusion, if you know nothing about plumbing, need help asap, and you want someone who won’t screw you over I highly recommend Reliance. I am very lucky to have found a reliable plumber that I can call on for any future plumbing issues!

These people are thieves. $ 95 just to show up + $ 350 for a one hour job. They had me over a barrel and they knew it. Unscrupulous, unethical and unprofessional!!! WILL NEVER USE AGAIN!!! Absolute robbery!

I received a quote from Reliance for plumbing work that needed to be done for a bathroom remodel.
Good: Their plumber was on time, polite, and even brought special shoe covers to keep dirt off the floors. The completed quote was in my mailbox within three business days including everything we had discussed on site.
Bad: While on site, the plumber asked if I would be pulling a permit for the work. When I said yes, he informed me that I would need to install an incredibly expensive sewer ejector pit to bring the plumbing to code. This necessitated moving a wall, digging up the concrete slab and altering the main plumbing stack in the basement.
Worse: When I showed this quote to the county building inspector during the special inspection walk through he informed me that the work was completely unnecessary. Furthermore, if a sewer ejector pit were actually necessary in my instance, the basement bathroom I have already literally would not work. Since my toilet has been happily flushing since the 1970s, this «code compliance» represents only an attempt by Reliance to pad their estimate.
Thus, either the plumber they sent lied to my face in an outright attempt to steal thousands of dollars in unnecessary work, or the «plumber» they sent me wasn’t a plumber at all and thus knew nothing about how his recommendations would actually work.
Definitely one to avoid.

I noticed an update by Reliance to my review and referring to their BBB rating. Just incase you were not aware all you have to do is pay to become a BBB member and they never give you a bad rating. It is basically an advertising company for shit businesses like Reliance. Check it out. The members of the BBB never have bad reviews even though they have complaints. The BBB is a scam Also there is a highly likely the Unilocal review by Jerry K giving 5 stars is someone that works there. Please notice that Jerry k said he used Reliance before for small jobs but called another company first. Why not just call reliance first? They will see this and change it, watch! The review is bullshit.

Initially, I was really happy with Reliance. They were very polite on the phone and were able to come to my house to look at the problem very quickly. But then, they completely failed in providing me with an estimate. They literally didn’t call/​email my wife or me with the estimate (as promised) for a matter of days. I had to track them down and call them. I have a leaky pipe under my property that is costing me money every day, and could mount up to be a fairly profitable project for them… Yet, they didn’t seem to care at all. Complete lack of customer service, and completely lacking a sense of urgency.

I did not have hot water and called Com ED to light pilot light as I thought I smelled gas. Com Ed serviceman was nice enough to let me know that the problem was due to an old thermo couple. He told me that I did not need a new water heater and that there would be companies who would try to sell me one. I called Reliance as their sticker was on my furnace. I explained that Com Ed serviceman told me a thermo couple was needed and not a new water heater. I called them early in the day but their repairman did not arrive until 4pm, leaving me little time to contact another company. The repairman said that the thermo couple was fine, I needed a new water heater. I let him know that I wanted to replace the thermo couple first to see if that could be it. He refused and so I spoke to his supervisor, Carlos. I told him that I wanted a thermo couple installed and that I would get a water heater if thermo couple failed. He mada a visit to my residence and looked at the water heater and told me that it was the water heater. He agreed to put in a thermo couple but said he would not guarantee his work. It was too late at this time for me to get another serviceman out without having to pay an increased rate for service after business hours. Carlos put in the thermo couple and it worked for about 20 hours and stopped working. I spoke with the manager of the plumbing department at Lowe’s. I let him know that there wasn’t a leak as the Com Ed man clearly noted and was told by the Lowe’s man that it was the thermo couple. He said that Reliance service person probably tightened the screw too tight and that caused it to stop workiing. I then called Heritage Plumbing Co of Hoffman Estates and they sent a service man who verified that the thermo couple was too tight. He put in a new thermo couple. That was a month ago and the water heater is working fine. I called Reliance and let Charles, manager, know what happened and he refused to refund any money since instlallation of thermo couple was not guaranteed. They charged me $ 248.00 for that service which is now money lost due to fraudulent service.

If you have plumbing issues, don’t waste your time searching for competent plumbers. Call reliance and let them take care of your issue. I wasted a ton of time and money last year doing that and in the end reliance had to come in and fix my sewerage backing up issues. They’re worth the money. They don’t mess around. They know exactly how to fix problems and detail what the issues are. You will be guided through the process and never be left out of the loop. Everyone knows their role and competes it effortlessly. Call them.

I have used them for years on various sized project in my two flat and never had a problem. Estimates were right on and the work was done professionally. The one time I did have to have a call back they were there on a Saturday and set it straight without a problem. I have recommended Reliance to friends and they have been equally pleased.