Rosenfeld Zweig & Associates

I have used them for three years. My mother used them for many years before she passed.
The first year was the year before she passed and everything went smoothly.
The next year, I emailed the secretary or whoever the intermediary between myself and one of the accountants at the firm is and received no reply. I emailed again a few days later and received no reply. I then called and a very rude, short and blunt woman answered the phone and said «sorry, she doesn’t work here anymore.» I said ok well I need to get my taxes done for the year, they are rather complicated because I just received an inheritance and she said «ok, ill send you the files, whats your email.» I gave it to her she said ok and hung up. She was blunt and particularly rude if I would say so myself.
Nevertheless, I filled out the forms and send them back to her. I received no confirmation, so I called back and she confirmed they received them. The accountant got in touch with me and we got them done. So at that point they were at like a 3 – 4 star losing points for rudeness.
Anyway, next year comes, which is now my third and last year. I email her, she gives a one word answer, sends me the forms. I had emailed her months in advance so I could get things done quarterly bc I was working as an independent contractor. I sent back the forms and never heard back. I emailed her. No response. Then I called, she said she never received them. I said, well can you double check. She said «well, I wouldnt of missed them, so youll have to send them again.» At that point, I knew it wasn’t the truth so I emailed the actual accountant and he said that he was about to work on them. There is no coordination between their front desk/​customer service and the accountants. However, what makes it worse is that the front desk is extremely rude and uninterested in doing any looking around for an answer.
I have to admit. My account is probably pennies compared to what they normally do. Probably their smallest account. That being said, every customer matters, and I felt like I was written off. I can’t say if the size of my account is the reason.