Wolf Camera and Image

I dropped off family slides & negatives to be processed and even allowed myself to be upsold on a membership. I went back to pick up my photos and this place was gone. Gee, thanks for not calling me so I could pick up my slides & negatives that you probably dumped in the trash. Crooks!

This store gets a lot of negative reviews online and let me set everyone straight as to why this store is amazing. #1, I do not work for them or the company who bought this specific location.
#2, I’ve read reviews online that say that the staff is very rude and inconsiderate to the customers, I very highly disagree. The store is ran by two older gentleman really know what they’re talking about. I’ve only been inside the store four times and every time I’m there I hear stupid customers asking stupid questions about things that they could find out by just opening their eyes.
I can completely understand how their staff can be tired of working in an environment fill of morons. Customer service sucks, this is something we can all agree on.
#3, I’ve brought this company quite a few different projects and their staff has always been able to find what I need to fix the problem. They always give me very intelligent and smart choices for all different types of budgets.
They really know what they’re talking about if you give them the opportunity to inform you.
#4, most recently, I purchased a tripod head from the store. The tripod head had a crack in it and neither I or the sales associate could remember if this was a defect or if it was a possible pressure crack from the weight of the camera. Either way the associate was extremely happy to fix the situation, give me a new tripod head, and informed me of what I should do in the future if this problem ever was to happen again.

The people who work here are so helpful and the products cannot be beat. It makes me sad that we live in a world where cheap prints are acceptable, and stores like this had to close near my house.
I will gladly make the trip to Northbrook to get great service and beautiful prints!

Beware. Be prepared to pay a stocking fee for returns. Even based on their recommendation. I needed a camera to stream live video and I bought the camera THEY recommended. Returned it the next day because it didnt perform like I was told. They still charged me for their incompetence. In my opinion thats not good customer service.

Yep, still one star. Was there yesterday and was told they had to charge me an additional $ 9 for a passport photo because the measurement requirements were listed in centimeters not inches. Their service is just crazy bad.

Our experience at Wolf Camera met and exceeded our expectations. Louis took care of our order. We had custom size copies of some photos to be made and a most treasured 70+ year old photo to be enlarged. This request, we thought, could pose some difficulty. Louis explained the process, in addition to helpful advice, and assured us that we could have everything we had asked for. Our order was ready the next day as promised. Our photos turned out great, especially the older photo which was enlarged, thanks to Louis’ knowledge and expertise. Thank you, again, Louis! We look forward to our next project at Wolf Camera.

I had a wonderful experience from the moment I walked in the door.
I needed to make some copies of pictures and the nicest man was there to help me in the most efficient way. The rest of the team was organized in getting me my photos as quick as possible. Everyone was super friendly and I had such a wonderful experience and all my pictures were «picture perfect». Thank you to all involved !

One of the worst customer experiences I’ve had anywhere. The guy behind the counter seemed annoyed to answer questions and quickly walked away from me to help someone else. It wasn’t as if I was just window shopping, I was ready to spend $$! I’m taking my business elsewhere.

Well, once again Melanie saved the day! I stopped in to see if my photo books were ready only to hear from Mark they had to be sent back. He explained that a few of the photo’s came out pixelated. Fortunately, Melanie had already reviewed my order and she took the time to handle the problem:)
«Thank you» Melanie

Terrible customer service, the man kept referring to us as boss and helped too many at the same time. Stay with one customer st a time!!! Then the girl started with us and she left to help others… Awful customer service! And what’s the deal with them closed on Saturdays! This is not woodmere, New York where that is done.

I read all the other reviews and I must say I have had a different experience. I’m not sure why. I went there today in the snow, to get a print «special printed» for a show.
I was having trouble uploading the photo because it was so big. Three different people helped me until we got it right. One gentleman said he would keep trying because he didn’t want me to have to come back. He asked a woman worked for help, and they finally tried a few things, asked a third worker, and got it to work. I was impressed that they wanted to make sure I had what I needed and wouldn’t quit until I got it.
On other occasions they have been very helpful too.
They are undergoing a management change, so maybe things are getting better. I hope so. There aren’t to many of these types of camera and photo stores anymore. I’d hate to lose another one. :-(

Zero customer service bordering on complete apathy.
I let their sales staff talk me in to buying a $ 500 camera. Neither the display camera nor the purchased camera had a charged battery so the salesperson advised me to return for instructions on how to use the camera’s different features. For the next three weeks, I left voicemails at the store but received no return call. I finally got through and was told that any instructions on how to use the camera would be considered a class and would cost $ 49.
These people do not appear to care at all about customers.

Extremely pricey and poor customer service. May as well print online or at a place like Jewel with self-​service…
Went in out of necessity because I had some disposable cameras to get developed. The staff member who helped me could not give me a clear answer as to how to get the best price on developing my film. When I mentioned how pricey it sounded compared to a price I had gotten from another store he resorted to bashing their quality. I proceeded to ask a few more pricing questions to which I got my rolls and a very short temper-​acting almost as if he did not need my business and did not have time for me. In my experience camera stores are not the busiest places therefore I would think he would have a little bit better customer service in order to keep customers.
Went back to get my photos to take it somewhere else and the same staff member still had poor customer service skills. Two other workers suggested he price match my photos and he just ignored the suggestions.
Called to follow up with Jimmy the manager. He was fantastic, apologized and asked if there was anything he could do for me. When I called back after deciding to take him up on his offer I found out he was no longer at the store and the new person that was trying to assist me had nothing she could offer.

I was very impressed with the service I received this past weekend at this Wolf Camera. I came in shortly before their closing time with a request for a custom enlargement. The sales people were very helpful and went out of their way to see that the work was done right and that I was satisfied. They even helped me beyond the closing time and didn’t seem the least annoyed that I was keeping them late. I will definitely be back.

Well, according to one of the current owners, this Wolf Camera isn’t really the Wolf Camera that was part of the chain or the same one as Kim M. wrote the first review on. According to him, ALL Wolf Camera (and Ritz Camera) places are out of business — he just bought the right to use the name and uses it. Then he went into a 10 minute dissertation asserting that this was an entirely new store and had nothing to do with the former Wolf Camera stores. Seems to me it would have just been easier not to bother buying the name and branding the store as such, then trying to disassociate oneself from it.
Anyway, I went to this «Wolf» hoping to use one of the «do-​it-​yourself» photo finishing machines, but unfortunately, that was something that they did NOT buy from the previous ownership. Nuts! So I had to use their edit then submit computer which sends it to their finisher.
All in all, it was OK — nothing special, hence the 3 star.

I come here, infrequently out of necessity. Staff always seems nonchalant or bothered by customers. I had a coupon for discount prints, but the sales guy was unsure how to ring it up, so just said sorry, and wasn’t going to apply it! Really? Then when I was disagreeing with him over this choice, he asked me to hold on, so he could help the peopl in line behind me, and then get to me later. Again, really? Its not like I asked for something involved or was doing a special, lengthy order. Just apply the coupon (theirs) and let me leave!
Another time I came in looking for a memory card, and was told from across the room «if you don’t see it over in that corner, I don’t think we have it.» I was the only one in the store, and he didn’t even ask what memory card I was looking for. I asked if they were out of anything, and if I should check back, and the response was «If you like, there are some things we are out of.» For the third time, really??? It was like pulling teeth getting info out of these guys! How this store stays open is beyond me. I only give them a star for location.