Firestone Complete Auto Care

I got an oil change and tire rotation done here as required by the business to whom the car belonged.
The work got done, but the customer service was lacking. The staff were not excited to serve and had that lazy, «I’m-not-enjoying-my-job» tone in their voices. So, quit!
They talked about how busy they were and were obviously not eager to put their customers first and do what it took to get the work done as soon as possible. So, I made multiple trips and scheduled an appointment.
The wait for the work to be done was close to an hour. That’s not horrible, but I’ve seen faster.
I attempted to buy a battery here, too. They only had the two most-​expensive options and not what I needed.
Sub-​par overall. Had it been my personal car, I would have gone elsewhere, no question about it.

My new place for oil changes. Being a female and feeling like everyone’s trying to take advantage of me everywhere I go, I appreciate the business they do here. On top of the good business, my synthetic blend oil changes are 19.99 with coupon. They get me in and get me out within 45 min. Quote on my tires were about average. The place is clean and the waiting area has a tv and coffee. Not much compared to the Toyota dealership but after Toyota dealership tried to take advantage of me last time– I feel comfortable taking my business to firestone. The mechanics do their job correctly and efficiently and they take the time to explain to me what is going on because I’m a stickler when it comes to cars since my last bad experience.

I hate dealing with tire & lube providers. It seems of all locations they typically miss the train on customer service training.
That said, the work was done, they were paid and I moved on. I would never have visited if it wasn’t a work car that required documentation.
My recommendation, pull up your pants and do your own work at least you will know the job is done right.

A month ago I took our 1998 Saturn, which had been overheating only on rare occasions (whenever we were stuck in stop and go traffic for over half an hour at a time), to Firestone so they could diagnose the problem. They did and convinced me that we needed a new thermostat, water pump and radiator flush. The job cost $ 555 which we didn’t have handy so we took advantage of the credit line that they offered which allows us to pay for that over 6 months, interest free. That’s nice EXCEPT, the car overheated again this week during a bad commute!!! The next day I took the car back to Firestone to let them know of the problem. After an hour diagnostic, they came back and told me that we need to replace the head gasket now, which would cost around $ 1,880!!! The car is barely worth a little more than that plus the $ 555 we already spent last month!
Today, I took our car to an auto service company recommended on Angie’s List (Elder Auto — fantastic company!!!). They determined that we do NOT need to replace the head gasket!!! The only problem is that the Engine Coolant Temperature Sensor and the radiator cap need to be replaced. The whole job is costing me $ 155!!! The final bill actually came out less — $ 139!
It’s a few days later now and we’ve had a chance to test out the overheating problem — No overheating!!!

I was having a wretched day. Hit a chunk of concrete in the road and got a flat. Also had to take my husband’s car in to the Honda dealership for an electrical problem. While I was there, the folks at the dealership noticed my spare tire and wanted to replace my flat and the other front tire because of a dangerous bulge, but they wouldn’t have any tires in my size until the next day. It was 12 o’clock, I had to be at work at 2 o’clock, and both cars were out of commission…
Enter Deb at the Firestone across the street. She was incredibly friendly and remembered me from an ordinary oil change probably a year and a half prior, which was the only time I’d ever been there before. While they didn’t have the tires I wanted in stock, she asked a co-​worker to fetch them from another store. I went and had lunch and right about the time I got back, my car was ready to go. And the tires were cheaper than anywhere else in town, including Costco.
I got to work on time and the day was saved. Thanks, Deb! When I replace the other two tires, I know where to go.