Ashley HomeStore

We are so very disappointed on the quality and service from Ashley’s Furniture Northridge. 2 time the love seat we ordered was damaged, we are now waiting on the 3^rd. To top it off the lamp shades were also damaged .waiting on the 3^rd too. No I’m sorry from the manager he didn’t even come out of the office. Thanks for the big headache and the waste of my time going back and forth to the store to complain. Last time I shop ashleys furniture northridge.

After I bought house, I purchased a lot of furniture for my 5-​bedroom new home several months ago. The service was good at the first time.
I need few more items for home, so I went back last week. They made mistake and delivered wrong piece to me. I had to ask the store to adjust. Service was not as good as the first time.

Horrible customer service from corporate to store level !! Spent two hours there looking for help to only get condescending and useless help I hate this store !

What to say about Ashley Furniture home store… Well let’s start off by me saying that despite the people working there, the furniture is all very nice and fairly priced. They have good deals and a reasonable payment plan.
However, when I was in the process of buying all new furniture for my first apartment a few years back, my experience was less than pleasant. I am one of those people who wants to check out everything a store has before I make my decision. Simply put, i had come back a few times because I was having some difficulty making up my mind. It was a total of 3 times that I came in the course of a few weeks. I understand that might be a little annoying to the workers who want to sell but I don’t feel I should buy something unless I truly love it.
In every room, you get pressured to buy by the constant sales team and I know its their job but it kind of makes you want to leave. I would look around and as soon as i got into one room, i saw and heard all the workers gossiping about the people walking around in the stores. They spoke negatively about me as well though it’s been a few years and I don’t remember exactly what they said about me but I remember it made me feel sad.
Once, i came into a room and saw about 6 employees speaking in hushed tones in a circle. They all turned to see me and ran off. All but one lady who in a very rude tone asked me if I was planning on buying something. She gave me such attitude, as if I was at fault for something. It was the end of the day and she looked tired and generally annoyed so perhaps it was just her mood but at that moment, I realized I did not want to spend my money in a place where people talk down to you like that so I left.
A few days later, I chose a different furniture store and bought my bedroom, living and dining room set and was very happy with the customer service at the other store. That lady doesn’t know that her attitude lost her a HUGE sale. I hope she works on that cause I’m sure I’m not the only person to feel this way.

The old protection plan was horrible. However, the new one that Ashley offers is top notch. I currently work for the Northridge location, and can attest to that fact.

Don’t shop at Ashley because God for bid something goes wrong you can’t return it or get store credit or do anything.
The manager is too busy to even get on phone or get back to you and corporate doesn’t even help. Basically corporate says decisions is at store level and store days is company policy and its st corporate level.
I bought my furniture 5 months ago. I had to order it on line at the store bc they didn’t have it on floor.
During delivery I was at work and my husband was home. So for all he knew this is exactly what I ordered.
When I got home I saw the furniture and I was highly disappointed to see the color was very ugly and darker then what I expected and material was horrific. It feels like potato sack or something really tough
I called Ashley to let them know I’m not happy they said there’s nothing we can do you should of said something at time of delivery.
I decided to give it a chance. 5 months later I can’t even set on my own expensive couch that I’m still paying for. The couch is not damaged but it really hurts my back and I literally have to set on floor or lie on floor bc I’m simply not comfortable.
I decided to call Ashley again, I asked for manager and Jennifer at store told me manager is too busy. When I told her I’m not happy w furniture she said bunch of store policy crap to me and gave me number to corporate.
Corporate said we only exchange things if damaged and it’s only up to manager at store level to allow any sort of changes.
They got my number for manager to call and guess what no calls.
So all n all don’t buy anything from there bc they don’t care and they won’t try to help if your not happy with stuff you purchased.
I should of gone to place called just like home furniture. They have better customer service and I bought all my bedroom furniture from there and seriously with half of the price of Ashley, Macy’s and z gallery
For now I’m stuck with ugly couch and no manager to help me at least replace item to something else

Worst delivery service I got 2 voice mails and a text message that they are going to deliver my furniture between 9:15 — 2:15 I rescheduled all my appointment. Stayed home at 3 o’clock when I called them, receptionist was very rude. But their after service and follow up was good and I love my furniture.

Very bad customer service.
I order sofas and only half of my sofa was delivered. I was not inform I was going to get half of a sofa.
I am here waiting for customer service to attend me and out of 10 people working nobody seems to care.

This place seriously has the WORST customer service I have EVER experienced! I asked THREE people who worked there to help me, and NONE of them had an answer. Nor did they ever come back to let me know!

The experience in the store was fine. The staff was helpful and we got our order placed without trouble. Delivery went fine. And then…
I got home and first thing noticed that the bed delivered is noticeably darker than the one in the store, that I purchased. Then under the bed, one of the legs is missing its foot.
That evening I replied to a previous email stating my concerns. No response.
Someone called me the next day to ask how everything was. I let her know, but she said she couldn’t help me and that she’d have someone from the store call me, since I voiced my concerns within 7 days. No call.
I received a customer service email the following day asking about my experience. I replied with my same concerns. No response.
My guess is that now that seven days have quietly slipped by, they won’t need to «help» me anymore. Thanks, Ashley. Bye, Felicia.

I bought couches here and everything was great… Or so I thought. The couches were suppose to be delivered April 2. I call them April 2, a lady tells me no I have them scheduled for Monday. Okay, not a big deal. She told me I’ll probably receive a call later in the day to confirm delivery time. Everything sounds great. Today I call because HELLO!!! IT’S MONDAY AND NO PHONE CALL! I speak to someone who tells me no Monday May 2. WTH this is unacceptable. I tell her that must be a confusion I need it April 2. She said, well one of the items isn’t available, that’s probably why he pushed the date to then. Why wasn’t I notified or told anything. What am I suppose to do now, sit on the floor? Why was I not told this at the time of purchase? I would have gone somewhere else that did have a couch available. This is ridiculously unacceptable.

This ashley furniture is really a cunt they sold me a dinner table that the screws keeps coming off and i told the guardsman insurance plan for them to do something about it, they said declined that they cant do nothing. Wtf u guys sell broken furniture to your customers thats not fair. Is that how Ashley is being loyal to their customers by selling junk cheap furnitures. Totally is not fair!!!

What a horrific experience. Having been ignored by this staff, not having any real knowledge of the products, and having really loud music playing I can’t imagine that anyone would ever want to spend their hard earned money here. Would give it zero stars if I could.

I would like to share a story with everyone.
I had made a recent purchase at Ashley Furniture in Northridge.
When my purchase was delivered I very shortly suffered from «buyers remorse».
I contacted Ashley’s Customer Service and exchanged e-​mail notes with a wonderful representative named Kelly who then contacted Luis, who is the Manager of the Northridge Store, who then contacted me.
Luis very professional and extremely helpful. He offered me the exact deal I was looking for and asking.
I wanted to return the couches I bought and get a store credit for the amount I paid, and he agreed.
My new couches will be delivered to me in a few and they will be taking back the couches I had bought.
I spent a little more money, but got EXACTLY what I wanted.
I want to give a shout out to Luis, the Store Manager, to Kelly, in Customer Service, and also to my Salesman, Qazi.
Qazi was also very helpful and answered all of my questions and worked with me and spent all the time I needed.
I now hold Ashley in very high regard.
Richard K.

Me and my husband ordered our furniture here a couple of weeks ago and just received our sectional couch and coffee table set and we love everything ! Joe helped us out and was truly amazing! He worked with us with finding something we can afford and never made us feeling uncomfortable or bad that our budget was low. And the delivery guys were great and made sure everything was in good condition.

Great customer service every time I come here they always take care of me. Trina is wonderful
She is a great customer service rep. There should be more out there that not only care about their store but the customer as well. She went above and beyond for me. The people at acceptance now are wonderful staff is great! Great prices great furniture and great customer service!
Trust me the quality of the furniture is not all that bad had my entire living room and bedroom set and office furniture for almost 2 tears. It’s all in how you take care of your stuff if you don’t take care of things of course they will break.

My boyfriend and I just bought a house… we needed everything living room, bedroom sets. Shady Habib was amazing! He gave ideas to with a color theme for our living room. He took time to explain the best mattress he worked with his sales Manger Luise we gave us deals that where unbelievable. My boyfriend and I thought we would be spending more then what the price came out to be. I am so glad these two amazing gentleman helped us for our first time buying furniture. Amazing I recommend them tremendously!
Shady Habib knows what he is talking about. Thank you two so much !

The worst customer service ever,
Every time we buy new furniture, we call Ashley’s to send a carpenter because we discover a problem in the coffee table or the bed.
In one year I called Ashley’s two times for the drawers of the coffee table and one time for the bed. The most funny and pathetic part is :
when I called Ashley’s to tell them about a problem I am having with a dresser, their answer was that:
«we apologize sir, but the warranty has exceeded one year, so we can’t do anything for you,
Have a good day».
I even offered to pay for the maintenance technician but even thought they said :
No sir we can’t, go to google and find a carpenter online.
This is an unprofessional company that only focused on selling furniture and they don’t care about after sale or customer satisfaction,
Very pathetic.

Do not order from here… Check out this novel I’m about to write:
The staff are nice when you’re purchasing but afterwards it all goes downhill.
We had to go through a tremendous battle with this furniture store and hopefully this will encourage them to give better quality merchandise and provide better customer service.
So the first time we ordered a couch and when it finally came after two weeks it was horrible… See pictures attached. It was obviously patched up and there were visible scratches. The deliverer agreed that it was in terrible condition. We went back to the store to buy a new unit after the corporate offices confirmed the nature of the unit that was delivered was in no condition to give to us.
Waited two days and then they gave us two units brand spanking new in wrapping but the third unit was unwrapped. The heck? It also looked like it was semi-​used because it was incomparable to the other two units that were in immaculate condition. We called again and another ordeal ensued. Asked for a unit unwrapped and in the same condition as the other two units we received.
Second time around deliverers were kinda hostile. The deliverers will talk a mess about you in Spanish. But I mean come on… I know what «chinga tu madre» means and when I said «we understand Spanish» in Spanish, he was embarrassed.
The third time around delivering the third unit, there were scratches, and a hole. Like what the heck snowcone?! The girl over the phone was like «we can’t inspect it if it’s wrapped» okay dude but you guys obviously «inspected» this one, unwrapped it, and whoever «inspected it» was totally okay with sending one out with scratches and WITH A HOLE! What does that even mean? «If we send it out unwrapped then we can’t inspect it»… Because the first time we ordered, it was unwrapped and it had obvious patchwork, scratches and it was obvious people just sat and farted on it from the impressions on the seat area. Who the hell «inspected» that for quality control?! See pictures attached.
Deliverers were nice this time around and agreed it was in bad condition.

DO NOT BUY FROM THIS LOCATION OR COMPANY!!! NO CUSTOMER SERVICE AT ALL!!! ALL THEY WANT IS THE MONEY AND DONT CARE FOR THE CUSTOMERS SATISFACTION!!!
Horrible experience. Will never make business with them ever again. Return/​exchange policy is horrible and don’t tell you directly what it is. Purchased a living room set that turned out to be too big for my house. Store manager refused to exchanged it. No customer service.
The delivery people suck u into keeping the items you bought knowing that once you sign the paper you can’t return or exchanged it. There has to be a way to sue this corporation. They sale their items without fully explaining their policy. Will never buy from here again.