David’s Bridal

Let’s see where do I even begin…
I went in to David’s bridal mid 2015 for my sister’s 2016 wedding.
We finally decided to order dresses (I am the moh) through DB. I went into Northridge store Dec 6^th and had to specifically order my dress because the dress in store was filthy from previous
, I paid for my dress on Dec 6^th and was told dress would be here in time on January 18^th. I called numerous times before and then on day of and dress was still not there. I was told many times «Oh don’t worry dress will be here»…yeah right.
Two weeks later my dress arrived. i got a 20%discount off dress because dress was way late.
When finally going into store I received the worst customer service from the ladies in the front and finally at check out .I cannot believe this store is open.
The only person helpful in store was customer service associate named DESSI. She brought the dress to me and made sure it fit well.
I will never go back to this store or ever recommend for anyone close to me to shop at this Northridge location.

Had a wonderful experience finding a bridesmaid dress and the wedding dress for the bride. Thank you Tanisha for all your patience, kindness, and eye for fashion. You made our experience painless and amazing.

I had the pleasure of having my appointment with Caroline!
She is so professional and accommodating! My overall experience was AMAZING!
Keep up the good work and thanks again for the great service!!!

Went today to find a wedding dress for my wedding in April. The stylist assisting me was Samantha. She was awesome! Totally helpful and personable. I was extremely nervous when I walked in and not only did she help to calm my nerves but she also found the dress that I ended up choosing. It wasn’t one of my favs and I barely gave it a second look until she bought it to me to try on. Once I put it on I knew it was the one and was pretty much set on it. Samantha was very sweet, funny, friendly and just had an all around great attitude. Thank you Samantha for making this experience so much more special and comfortable for me.

I was there with my fiancé couple of weeks ago, not expecting to try on any dresses. I was just dropping by to look at the different styles of dresses. However, there were some spots left and I was lucky enough to try on several dresses.
Tiffany was the person who helped me and she’s absolutely THE BEST!!!
She made my experience at David’s bridal extraordinary.
She asked for my bra and shirt sizes and also measured me quickly on my top. After that, she asked me what type of dresses I was looking into and the spending limit.
She wrote down all the detail and then brought me a bra and a petticoat to wear under my dress.
And she brought a few dresses and helped me try them on.
I found the dress I really liked. It was very pretty, right around my spending limit and all.
However, I wasn’t feeling very comfortable purchasing the dress without showing it to my mom or my sister (My maid of Honor) who lives in Norcal. And I also didn’t want to show the dress I choose to my fiancé.
So I told Tiffany that and she told me that it was totally fine. She didn’t pressure me to buy the dress and didn’t make me feel uncomfortable for not buying anything that day. Tiffany also entered all the information about the dress on the system so it would be easier for the other store to look up the dress and everything.
I actually went to a different David’s Bridal around my parents’ place in Norcal and found my dream dress. But they had the worst service ever! My experience with a stylist there was not comparable to anything that Tiffany provided. And it made me feel really bad for not getting the dress from Tiffany. I think it would’ve made me feel thousand times happier if I found that dress with Tiffany.
Summary of the review:
I had a remarkable experience with Tiffany and would HIGHLY recommend her to any bride-​to-​be. SHE IS THE BEST!!!

5 stars for excellent service. Although my sister didn’t purchase her wedding dress here, Tanisha was beyond accommodating. She was very patient, understanding, and helpful.
Thank u again Tanisha!

Overall we had a good experience coming here, we have now been twice; once of the bridal gown (which we didn’t get) and the other for the bridesmaids dresses (a success).
They are quite busy here, especially on Sundays (their busiest days). You must make an appointment, even with that they look to be slightly under staffed on Sundays.
The only thing I can’t understand is that they don’t have an example of every dress in every color and style, they are supposed to be samples and it makes it 10X easier if they just had one of each. In addition, once we bought the dresses we didn’t realize that we have to pick them up at the store and in addition if we need any changes we can’t return them at the store it has be fixed online and re-​ordered. I think that it is a big inconvenience especially when time is of the essence.
I believe David’s a good choice overall especially for bridesmaids dresses and when you have bridesmaids that live in other states.
In addition, luckily we were able to work with a helpful assistant, it was her first Sunday, and it seemed she had been given more than what one should have to handle (though she did quite well overall). I think they need to staff just a bit better for the sake of all staff and the wedding parties.

I was in the store the other day helping my sister pick out her wedding dress and had the best experience. We were helped immediately after we walked in for our appointment. The staff was beyond helpful and incredibly knowledgeable. Valerie was so kind and worked her hardest to find us so many options. Sam helped pull dresses and offered support. Hannah helped me find the perfect bridesmaid dress for my sister and I. Caroline was an expert in dress fluffing and veil selecting. It was just so refreshing to have such an intimate appointment with so many expert consultants. Even the store manager, Trisha, was willing to lend a hand to ensure our visit was successful and one of a kind.
The store was a bit slow that day, so it was nice to be pampered by the whole staff. We couldn’t have picked a better time to go in. I know that I would recommend this store to any bride. I have been to other David’s Bridals before and received subpar service, I am confident in my experience and would definitely return to this location.

Let me start by saying that if I could give 6 stars I would. This location and this manager, Rebecca gets customer service and the importance of getting a customer for life rather than a one time sale!
We bought my daughter’s maid of honor gown at David’s (and are having it’s alterations done here too) and were so pleased with the gorgeous Vera wang we picked up at a steal that I decided to go back for my wedding dress.
I went 3 times.
The first time I met with my stylist Tiffany and she put me in many different dresses right for my body type and she was honest! I stress RIGHT FOR MY BODY TYPE! After a few hours I was surprised to pick a dress in the first try! The process was easy and enjoyable and the whole staff was lovely. The next morning was the problem: I picked the exact dress one of my best friends wore at her wedding in July! And. to boot. I attended the wedding. I called immediately and told them what happened – they agreed… we needed a new dress so we made a 2^nd appointment for me with Tiffany & manager Rebecca.
The second time I went to David’s it was the same awesome experience. I tried on many new items but all of us felt nothing was quite right so we scheduled another appointment for 2 weeks later to see new designs coming in.
The third time I went to David’s I will admit I was discouraged. Rebecca, the manager had a few dresses but I didn’t feel excited about any of them. Not a shot at David’s at all. I have a vision and unfortunately, it wasn’t there. It is also disheartening to find your dress and then realize your best friend wore the same one.
Now, David’s has, from my understanding a pretty strict final sale policy and I had bought my first dress in full. Rebecca did the right thing. She didn’t try to force me into a dress I didn’t like, she didn’t try to manipulate me or make me feel guilty, she didn’t even hold up the strong final sale policy, which she could have… She showed me compassion and understanding and refunded all of my money in full. She realized the value of a customer for life rather than a $ 1600 sale. Not only did she refund my money but she gave me ideas of other dress shops to try that may have what I was looking for.
I appreciated her and Tiffany so much in this process. No, I did not buy my wedding dress from David’s but if you are looking for quality humans instead of sales people, beautiful dresses at a fraction of the cost, wonderful alterations, and an ethical, non pressure, understanding environment to shop for your wedding dress… Please go see Rebecca at David’s Bridal of Northridge and please tell her Deanna sent you!

I made an appointment at this location and after checking in they made me wait almost an hour before a consultant helped me. They have a terrible selection of gowns and each one that I tried on was cheap and unflattering. The consultant would leave me in a dress I already said I didn’t like for about 20 minutes to help another customer out, even though I had an appointment. She then took her break in the middle of my appointment and I was left with some other sales rep. The manager then came by to «help out» because the second girl had to go back to her original appointment. Finally my original sales rep came back and since I didn’t like any of the dresses told me that I should not come back until I was ready to buy something. Although I wasn’t surprised by their lousy service, I didn’t expect them to be THAT rude.

The only reason why am giving this review two stars is because I did not have an appointment and I was greeted very warmly by the receptionist and the sales person. However after that it was all downhill from there. I don’t have a big budget for my wedding dress, and never believed on spending more than $ 400-​$ 500 on a dress that I would only wear for a few hours. As soon as I told her my budget The bridal consultant, Anna, said well you won’t find many dresses for that amount but let’s see what we can do. I showed her a couple pictures of what I had in mind and she said OK.
The first dress she brought over was absolutely gorgeous I was surprised that it was within my budget and she looked at it and she looked at me and she said oh no this is double your budget. Then why would you even bring me a dress that I am not going to purchase.
we went on to try several dresses and then BAM I found a beautiful ivory satin mermaid trumpet style dress. The dress was $ 449 and the sash would cost an additional $ 60. I thought to myself well maybe I can change my budget a little bit but then I went online to David’s
and the same dress was on sale for $ 349. And the sash was half off!
When I brought this up to her attention she said well if you order it online it probably has some deficiencies. And then I told her well I doubt that because it’s from your website. I guess I’ll just have to order it online and bring it in for alterations and she said oh no you won’t be able to do that if you want us to alter the dress you’ll have to purchase this dress from the store. Really? Do you think I’m stupid! Why would I pay $ 100 over the sale price on their website just to have any alterations done at that store. I called two other David bridal shops and they gave me the proper information. Even the rep at the store in Monrovia was so sweet and the girl was able to help me over the phone.
When I called later that night to complain about Anna, shortly after I did receive a call from who I am assuming is a manager. But it seemed that there was no reception because the voicemail was very choppy. When I called back the next day to asked to speak to one of their managers the girl on the phone was extremely rude and she put me on hold for A long time.
I was extremely disappointed at the customer service at the store. Especially since this was my first stop at wedding dress shopping! Not to mention my maid of honor was looking for dresses that. She would like and the sales representative really didn’t offer any help the only thing she said is that your only have the room for an hour and a half and you’ve already been here for a while. She said it with someone of a snobby attitude.
David’s bridal is a brand and they pride themselves in selling dresses on a budget. So if you’re on a budget you should get treated just the same as someone who’s willing to spend thousands and thousands of dollars on their dress. I may not be willing to spend thousands of dollars of my dress but guess what business grows by referrals and I actually have a friend who just got engaged in her budget is well over $ 5000. And I am not referring her to this David’s bridal!
You should not have to feel bad for being savvy when it comes to spending your money wisely. Disappointed!

I came in without an appointment to buy bridesmaid shoes and also ended up buying accessories too. There is a buy one shoe and get the other 50% off. There is also a buy one accessory and get the other 50% off too. In addition, my shoes were on clearance. I happen to find the right style, color, and size, so it was perfect! With all the discounts my shoes were only $ 18! The bridal consultant that helped me with all of this was Hannah. She was fantastic. She was able to give me all the information I needed to buy the right pair of shoes; she problem-​solved a shoe situation; and, she gave very helpful advice in deciding between different jewelry. She has very good insight as to style and what looks good on a person or what fits with a dress. I recommend seeing her if you come to this store. Carisa is the manager and Hannah’s boss, and Carisa helped ring us up. Great service all around.

I worked with Tiffany here and she did such an amazing job being accommodating to my thoughts while bringing in her own input as a professional. I can’t wait to get my fittings done because the dress I ended up with was GORGEOUS!!! :)
My recommendation? Go on a weekday. It’s worth the day off to have the place basically to yourself and not have to wrestle with the crowds. I don’t imagine that would be fun.

This place is a joke. The customer service is non-​existent. Having an appointment means nothing. The women who show up to pull dress will not ask you for a size and will estimate your size to be 4 or 5 sizes larger than they are. After they do this, they disappear for about 30 minutes without checking on you or giving any kind of damn about your needs. After that, they apologize for being. Busy, even though there are only two customers in the store.
All in all, I would suggest you go elsewhere. Somewhere that actually cares about your needs.

I came in for my second fitting for my dress. I was helped by a young gal named Nancy! She is very nice! She makes you feel comfortable and not just that she values your time so she gets you in and out in a timely manner! She made sure to accommodate my next fitting. Definitely would recommend her to any bride/​bridesmaid getting alterations.

This review is for Sam.
I couldn’t have asked for a better bridal consultant. She listened to everything I wanted and everything o didn’t and I felt a genuine desire on her part to find me a dress. Not for her, but for me. She was great and had me in tears by the end of my appointment (happy tears!)

This place is awful. prepare to have your dreams crushed with threats illogical bull crap and impossibilities here at David’s bridal! First off our app was double booked and got 0 attention for the first 30 min and had to share our app with a bride so our group of 4 bridesmaids was brought a stack of dresses with an eye roll. As we continue to struggle with sizes and zippers (bride got a blister on her finger from having to zip us all in and out because there was no help in sight) and when fed up with because ignored resulted in retrieving dresses ourselves we then got yelled at and told not to do that. Finally we find a simple dress we all like and are ready to check out. You can’t order your dress without paying up front and unless you order today the dress won’t be here in time. But it still
Might not come in in time because the warehouse needs to make more. But we can’t tell when the dress could’ve ready unless you buy the dress ?? Anyway ended up leaving Empty handed and royally screwed. happy ending. We returned home to find we can order this dress online and with 0 hassle we all got our dresses in about a weeks time and mine in at the cleaners getting altered. Bottom line. Try dress on in store to get size and order online .don’t be fooled by these retail up selling demons. Don’t let them tell you that u can’t have what u want when u want it. They lie and cheat to make commissions. Our associates name was Lauren. And Lauren should feel bad about lying to people who just want happiness

I wish I could give this a 5 star thanks to the Assistant Store Manager, Rebecca P, but due to my consultant, Lauren R, I cannot.
When I came in the informed me they were a little bit behind which I didn’t mind. I had a big party with me and two were still on their way so we just looked through the bridesmaids dresses while we waited. I knew my party was going to be a bit of a shock for the consultant… After about maybe 15 minutes of looking around, they called my name. By that point they were only 5 minutes behind my scheduled appointment. Thats when I got introduced to Lauren. Lauren seemed to be flustered by the size of my party of 7. She spent the first ten minutes of my appointment looking for chairs.
It was time to get into the appointment. Lauren asked me what I wanted and what my budget was. I told her my absolute max was $ 1k and I did not want to try on anything higher than that. She said okay and then went to the racks. She came back pretty shortly with a GORGEOUS strapless ball gown with a corset detailing, beaded Venise lace appliqués, and a dramatic organza ruffled skirt with chapel train. I was so shocked that this dress was under my budget! My mom helped me get into it and as we were putting it on, I realized the price tag was missing. This dress was so heavy but I immediately fell in love with it. Most of my bridal party liked the dress as well except for my sister and my Aunt. They didn’t say much but you could read it on their faces. After getting it pinned up in the back, I rated the dress a 9.5 and the dress to beat. While getting the dress pinned, Lauren brought over another dress completely different from the first. While I was changing into the second dress I had asked Lauren what the price was on the first dress and she told me she would check. The second dress was a strapless sweetheart sheath, a bodice that had all over beading that has a button back closure, and tulle skirt with a sweep train. It was a beautiful dress but when I put it on, it did nothing for my coke figure. I lost my shape in it and made me look like I was pregnant. It was also to light. I am having a summer wedding but at night it gets to be around 70 degrees and I would have been cold. I wasn’t happy with this one. It was a 2 out of 10 and also it was out of my budget at $ 1,250. That made me pretty mad because I told her NO MORE than $ 1k.
So by now my cousins leads Lauren to a dress she saw. She found one that was $ 1099.00 but on sale for $ 974. Talk about just being within my budget! This dress is a drop-​waist wedding dress with a beaded lace bodice, sweetheart neckline, corset lace-​up back and chapel train ruffled skirt. By this point my cousin ended up telling me how much the first dress was… $ 1,400. Thats $ 400 over my budget. I was really unhappy because that was the dress to beat and now I couldn’t get it even if I wanted too. What made me even sadder was that Lauren didn’t tell me, my cousin had too. So I moved on to the dress my cousin choose. It was a size 6 though and I had been trying on dress sizes 10, I am an 8. When I put it on, it was a little small and it fit funny. My mom started to sort of lace-​up my back but only did a few. I came out, looked in the mirror and I guess everyone saw my disappointment in this appointment. Then here comes Rebecca to save the day! She walks by and says it looks lovely on me but told me the dress isn’t sitting right on my body. She asks if she can lace my up correctly and goes to work. She puts the dress where it’s supposed to be and when she is done, I am in awe. I immediately knew this was my dress! My whole party lit up and told me it was me and would be a perfect fit for our venue! Now Rebecca took over my appointment for the most part from that point on. She got alterations to pin up the back so I could see what the dress would look like for the reception and then fell in love with it even more!
Here goes my cousin again to find me a veil! She finds one within seconds. I start talking with Rebecca and she informs me that I will need to get a corset bra that will be sown into the dress so that I don’t have to worry about it falling down but that I don’t have to get that till I start alterations in April. This is where Lauren comes back in and they do their traditions for saying yes to your dress. Next, when I’ve changed, Lauren walks us to the front where Rebecca meets up with us and practically kicks Lauren out. As Rebecca is ringing me up I am informed the dress is an extra $ 100 off! My whole appointment has been turned around by Rebecca. Then she informs me that they are having an extra $ 100 off a preservation kit and I bought that too. After that she tells me she took off 10% on my veil even though there is no sales going on for veils! This woman is amazing and knows how to turn around an appointment. Rebecca then set me up with an appointment for my first alteration.
Thank you Rebecca for turning around my appointment and helping me to find the dress!

I chose my maid-​of-​honour dress for my aunt’s wedding at this location, and found the dress and size I wanted, but not the colour, so they placed an order for it. When I arrived to pick up the dress, it was completely the wrong style (short instead of long, for one thing!). The clerk had entered one digit of the style code incorrectly. Fortunately, the wedding had been postponed by over a month, so there is time to order the correct one (and it is still available!).
The staff were very apologetic, and did not charge me the price difference for the higher price that I should have paid for the longer dress, but still it would have been a catastrophe if the wedding date had not been changed!

I made an appointment to see bridesmaid dresses, and we were pleasantly surprised. As for the wedding dress, I made several appointments at designer boutiques. Not only did we leave finding the perfect bridesmaid dresses, but we ended up choosing a beautiful wedding dress for the bride at a fraction of the cost the bride was planning to spend. I was impressed with the selection of both wedding dresses and bridesmaid dresses.
However, be prepared to spend a lot of time there, even if you make an appointment. We ended up waiting over 15 minutes to get help, even though we made an appointment. The staff takes on too many clients at once, so be prepared to wait long periods of time if you need help changing into wedding dresses, or if you need assistance from the staff. It seems like the employees take on several groups at once, and goes back and forth, which can be a big inconvenience If you are pressed for time.
But the lady who helped us, made up for all other inconveniences. Our sales associate rowyn was wonderful. She was very patient and helpful, and didn’t rush us at all.