Firestone Complete Auto Care

I had a flat tire and Larry was able to repair vs having to buy a pair of new tires. I can always rely on a knowledgeable staff but more importantly a trustworthy one. I’ll always recommend Firestone for tire and autocare :)

Had my Tire Rack purchase sent here for installation on my 2011 BMW 328i. Larry Carmel, the store manager called me as soon as my tires arrived and was very professional. I received excellent customer service, even though I was not purchasing tires from Firestone. I will definitely do business with them again.

I have used Firestone for over 10 years, I have found a solid location and a great manager at the Balboa location. I’ve even moved but still drive back to this location knowing that I can trust Larry and the work that his team provides. They have worked on my 08 Avenger for the last 2 years, from replacing my brakes to replacing the alternator and new tires. They have come through for me many times. Thanks guys!

Quick customer service. Larry Chris on sat morning was super quick! He didn’t try to sell me anything, just told me I should probably change my front 2 tires since they almost bald. He quickly looked up prices and printed it out for me. Usually I would get hassled into buying something else than I came for. Free WiFi and coffee a plus!

Alhough I miss the manger that went to the newhall location Juvenile!
I continue to be loyal to this location since 2012. service has always been pretty fast and the 6mos no interest is very convent.
they used to constantly try to upsell they have laid off of that which is good change!
Larry and Omar are good and answer all my questions.

I’ve use this Firestone several times. They are usually not very quick to get things done. My last two visits with two separate cars they haven’t listened to what I’ve wanted done. On both occasions I’ve returned after asking for a tire change to find them doing unauthorized alignments and checking fluid levels after telling them specifically I didn’t want that done. The customer service has always been decent. They are always polite and very respectful but for some reason they just have a tendency to not listen. I would like to give them a two or three star review, however after my most recent tire change from them the car was driving odd. I called them and they told me it was from not doing an alignment. I took my car somewhere else to find the alignment was fine but all four new tires had not been balanced properly. I will not ever return there again.

Karina P. is the best!!! She helped check the air pressure in all my tires. She was such a breath of fresh air!!! I will definitely be back and recommend this location to my friends! Thanks Karina P!!!

The only reason they recieve one star is because of their customer service.
Mechanic service… TERRIBLE. I initially took my car in a month ago just for an oil change. Tell me how the general check was good… and a couple of weeks later my alignment was Sooooo bad. I take my car in for alignment wait and hour and half and they say I’m good to go. One week later, my alignment was pulling to my left insanely! So, I take it back… I waited two hours and my car is now pulling to the right. To add to this my car has been leaking oil and when I take it in I’m informed that the transmission seal is broken and that’s why my oil is leaking. I wonder how long that «problem» was there and how they missed it the first time around.
Long story short, I will never ever take my car back to any Firestone. This was the worst experience I have ever had and people warned me of this place but I tried to give them the benefit of the doubt. Never again! I wasted my money at this place.

I’ve had problems in the past with this Firestone facility. I chalk that up to possible miscommunication. However, the tire pressure monitor light has been blinking. I took my car in to Firestone this morning. They should have connected it up to diagnostics to check what was going on. Instead, they put it on the hoist to look at it. I asked why they didn’t simply do the diagnostic. They refused and said they would have to write up the work order first. I left because I didn’t have 30 minutes to wait for them. I left and went 200 feet North to America’s Tire. They promptly got out the diagnostic box, found that one sensor was not programmed properly, reset the system and I was on my way in under 5 minutes, NO CHARGE!
Based on my last two experiences with Firestone I would have to say that best, this facility needs major improvement.

They happened to have two tech/​mechanics call out and were extremely busy, today!
Despite that, the gentleman, with whom I dealt with, Larry, was amazing, on point, and working it hard! Great experience with him, I recommend this location strictly because of Larry, and the good work.

I had an Enterprise rental minivan that had major issues (4 bad tires of varying brands, poor alignment) and after an infuriating runaround with their customer service, I discovered I could bring the vehicle to Firestone to get it serviced for free.
Store manager Lawrence Carmel helped me and was AWESOME. He was knowledgable about protocol in dealing with an Enterprise vehicle, he was the one who realized all 4 tires were bad and requested to Enterprise they be replaced with brand new, same-​brand tires. He was easy to talk to and kept me updated on the van’s progress (I was in a hurry as I was moving the next day, which is why I needed the van).
My only complaint — and this may not be Firestone’s fault — is that I had to wait several hours to get the van fixed and I was informed (later, by Enterprise) that Enterprise customers are supposed to be a priority and «skip the line.» Not sure about that.
But this location of Firestone is great. Clean, tidy waiting room, quick work, nice employees.

Love to bring in my cars here… Everyone is so great at what they do and the level of customer service is beyond 5 stars… Especially the manager Larry, great guy!

Larry is great here. My whole family takes our cars to this location and we are always happy with the service. Larry is extremely honest and always tells us what we need to keep our cars in good shape. We will always come to Larry!

Time for new tires so after price shopping, decided to go back to Firestone. I had a not too great time at Firestone at Northridge Mall so I decided to go back to this one. I called and spoke to Raquel who was so nice and helpful in making me an appointment and setting up my prices before hand.
Went in today and got the pleasure of dealing with Larry. He is so kind and helpful. Some other things needed done and he stopped to explain everything to me, even showing me the bad parts, maybe to ease me mind, I ended up spending a lot! He kept me informed about the progress of the car, etc.
I am very pleased with the work and service, this will always be my tire place because of Larry and the people who work there. Thanks!
BTW: my car feels new again :)

Honestly, I am a college student and GIO! thank you so much for all your help my friend! I was struggling and I needed my car asap! Not only did he help me financially but he got it done quick and fast! If I ever need something fixed, I am coming here! Seriously guys, Thank you.

So weird to see recent negative reviews for this location! I’ve been getting my cars serviced here for years, and Larry ALWAYS takes care of me with professionalism and courtesy. He has NEVER done anything to my cars without consent! I can’t even imagine that! Even when I’ve left my car there for the day to get worked on, they’re always really great about calling and updating me to determine what course of action we’re going to go with depending on what the diagnostic tests show.
If you’re reading these reviews and are up in the air as to whether or not to bring your car here, do it. I’ve never been «ripped off» by this location. I’ve been coming here for years, and will continue to do so!

Received a nice response from this review. So I changed the review from one star to three star. Thank you for taking care of this issue.

Simply would never come back. Changing parts without owners permission is ABSOLUTELY not acceptable. Don’t know if this is a Firestone thing or it’s just this branch that does that. What else can you do when you have a tight schedule and cant wait longer for your car? You can only hope that the car is fixed and pay for whatever they asked for BECAUSE they replaced your car parts WITHOUT telling you price and asking your permission. Guess what, the car wasn’t fixed at all…
UPDATE: Firestone called and they took care of the situation so I give them 3 star for solving the problem

What a rip off! They charged over $ 60 just to replace my headlamp bulb. I took it to another place (when the other bulb went out) and they only charged me $ 25.
I’m done being ripped off.
Update: I received a very nice response from this review. It seem that the company really cares about their customers. That makes all the difference, I increased the review stars from 1 to 3. Thank you for your attempts to resolve my issue.

Came in for a oil change and tire rotation, the next day a check engine light. I brought my car back to have it checked out to see if it was related to the oil change. Apparently it’s a code that isn’t common for the amount of miles on my car let alone really odd considering I didn’t have any problems for a year.
Yes, I understand things come and go with a car but the DAY AFTER I brought my car for inspection and oil change? I’ve only had this experience a couple other times in my car owning life and those shops are no longer in business. At least they did the diagnostic for free (which would have been $ 99 to hook up a scanner to the car). Still, I know places that would do this for free. $ 99 for 5 minutes of labor to take a plastic cover off and attach the cables?!
Not going back.