Firing-Line Indoor Shooting Range

I am unbelievably disappointed in this place. Employees have 0 customer service, completely rude, lighting on targets for 3 and 5 yards makes it impossible to see where you shoot your target, the pulley system they use for their targets is completely unstable and makes the targets sway left to right. You even have to shoot their reloads when you rent a gun. Even though this place is walking distance from home I would rather take the time and gas to drive to Van Nuys indoor range or Oak Tree outdoor range. Never coming back here, waste of my time, left feeling extremely frustrated.

The staff were helpful and friendly. Rules were easily understood. The vibe is very nice and the place easy to find, yet out of the way. Good assortment of targets. Definitely will return.

This place is pretty good for a local shooting range. The people seemed to be cool as well. No problems for me. It’s a bit small and cozy but hey, we’re in So Cal. Land of the gun haters. Surprised we still have a few places to shoot. When your in a pinch and need to shoot and don’t have time to drive any further. Check it out. Get your shoot on!

Was in the market for my first handgun, having never shot one before. My local gun store recommended me to the Firing Line, telling me I could get instruction, try out rentals, etc.
Arrived at the Northridge location, where the only staff member available to speak to was extremely rude and unhelpful. The entire trip out there ended up being a waste of time. Am now rethinking my decision that I even want a gun at all. You’ve lost a paying customer.

Lost me as a customer. Bad customer service. Will not ever go there again.

My favorite indoor place to shoot!
I have been here a few times and I had a pleasant experience every time. The staff does not have an attitude like other places. However if you are doing something you are not supposed to be doing they will check you right away! To some that may come off as an attitude when they are simply trying to keep everyone safe. I have seen them kick people out for not listening to instructions. So if you are a free spirit and no one can tell you what to do, don’t come here. Otherwise, you will have a great time like I did.
One time I brought with me a friend and his daughter, it was her birthday and she had never shot a gun. I was acting as an instructor and the manager there saw what I was doing and he kinda gave her a free lesson and showed her techniques that I didn’t even know. It was a slow day for them so he spent about 20 minutes with us. Kinda like a lesson but at the same time I’m sure he wanted to make sure we were doing everything safely. This is the kinda stuff that makes me appreciate businesses and the fact that someone took their time and helped out is amazing.
Manager’s name is Scott, he went above and beyond helping out. I will never forget the look on the girls face when she hit the target, because of him.
The guy behind the counter Will was super friendly and helped out picking out the targets and accessories.
Again, my experiences here made me loyal.
I HIGHLY RECOMMEND THIS RANGE.

I read through a few reviews regarding customer service, but am surprised that nobody mentioned any safety concerns. It seems like many first time shooters «had fun» and that they felt everyone was «really chill,» or an «all around cool guy.» While this is great, «chill» and «all around cool guy» are certainly not traits I’m looking for in an indoor civilian firing range. If you want someone to smile and hold your hand, find a different sport/​hobby. These guys/​gals SHOULD be there to ensure you have a safe shooting experience and don’t hurt (God forbid kill) yourself or anybody else in the process.
I have been to several ranges where there is no range officer on duty, however, these ranges were filled with professional shooters who followed basic safety procedures by force of habit. They will still pop in periodically, but didn’t need to sit around like a lifeguard. However, as a range that seems to have many, if not mostly inexperienced or first time shooters, Firing Line NEEDS to have a range officer in place. ALL THE TIME! People were leaving their stations with loaded weapons, sweeping people on the range, turning around in confusion after misfires, and passing the gun around to others in their group with no awareness of trigger safety, etc. It was a circus, and I got the hell out of there.
I truly hope Firing Line begins to put safety measures in place. One suggestion being: Stop letting groups with children into the range! Having kids wandering around a small, unsupervised firing range is a recipe for tragedy. A few booths down from me there were kids just walking around aimlessly… I couldn’t believe it. What happened to no more that 2 – 3 adults per booth?! I thought this would be common sense. If someone brings their son/​daughter to learn how to shoot, thats awesome! Just use common sense and don’t bring the whole family.
Who knows, maybe they had an off day. But it seems like an atmosphere of lackadaisical, jaded employees who are not concerned with filtering out morons who are putting lives and their business in jeopardy.
Too potential new shooters: Be safe, be smart, and be aware of your surroundings. Anyone with prior training (via career or otherwise) knows that even the most experienced shooters can make mistakes. This is why there are multiple safety steps burned into your subconscious. I left about 5 minutes after arriving and won’t be back. I have NEVER seen more safety violations in one place. To the owners: PLEASE PUT SOME SAFETY MEASURES IN PLACE!

Really rude employees. Never explained anything, but expected us to know exactly what to do. They don’t make you feel comfortable at all.

I used to frequent this place years ago and it wasn’t so bad. I recently visited the range and discovered they mainly only carry reloads and for manufactured ammo which was very overpriced. This wasn’t a deal breaker though. There were two employees working Scott and Carlos. Scott seemed like a nice guy and was very helpful; however Carlos definitely had a chip on his shoulder and was condescending. He definitely has zero customer service. If Carlos would have just exercised some professionalism and customer service this place would have deserved at least 3.5 stars. This used to be my go to range, but i’ll just take my business elsewhere. Seems by other review that this is a common theme.

First time ever going to a shooting range and I think last time I ever try another one this one wasnt packed jus a few people there. The guys at the counter were really chill. I’m defiantly coming here again, brought my own rounds and they didn’t charge by the hour kooo!

This was my first time at this location. Very rude and unprofessional staff, they were cussing like sailors when I walked in and were not kind at all to me. I will never go to this location again. I have a lot of shooting experience and I was treated like I knew nothing.

The staff who works on Tuesday night apparently served the customer with the worst customer service. I am not from here so there could be a language barrier, but I still deserve some respect especially since I talked to him properly.
It’s my first time writing a review:)

Finally I took advantage of my membership which is almost expiring. My friend and I can here to shoot my new shot gun and revolvers and had a great time. The staff was very accommodating and knowledgeable. Will definitely be back to this location. Will and Danny accommodated our numerous requests. Thanks guys.

Had a great time 1^st time experience coming here to take my Gf out to shoot on a bored weekend night turned out great once we came to firing line & met employee Carlos all around cool great guy got us our own lane & shooting in no time!
I’ll definitely b coming back often!
Thanks Carlos ur the best bro
Idk what all the bad reviews are about but this place is Legit & Safe & I definitely recommend more shooters to come here that live in the valley area to check it out & give it a try.

I went to rent a gun and shoot at some targets. I was never told anything about becoming a member, which their website indicates allows single people to shoot. Instead I was told that in order to rent a gun and shoot that I would have to have a second person with me, which the website indicates is only the rule for non members. This place gets 2 thumbs down for poor service. Their membership costs 175 a year for a single person so clearly they aren’t very good business people. That being said, I question all of their practices from safety to quality of firearms and maybe even poor maintenance. Your best bet is to go somewhere else.

This range is very well organized. The employees are highly trained and very helpful. I advise taking the pistol safety course. This course includes range time for practice. We ultimately purchased a family membership and come here often.

Very nice place to go for training and enjoying your gun I like that
You can rent shotgun and hand gun to shut for fun
Very recommended for anyone who wants to go to have fun

Going here for the first time ! Not a bad. Just didn’t like the fact you had to pay extra for your lane !

This place took my shooting virginity and honestly, I’m okay with that!
My friend Kamran wanted to take me shooting and we heard great things about this place, so we decided to check it out!
The employees explained all the rules of the range and safety regulations when we checked in. They were super professional and very informative. It definitely made me less nervous about shooting guns for the first time.
They have a wide variety of different caliber guns to choose from, and we spent more time selecting a gun than the shooting itself! But the staff was super cool and answered all of our 1000+ questions. We ended choosing the Berreta Storm .40 Cal handgun.
The gun was super well maintained and did not jam on us once. The indoor range was immaculate and extremely safe. They had a ton of cool and inexpensive targets to choose from. Their gun rental and ammo prices are actually pretty respectable.
This is a high quality establishment and an excellent place for both newbies and professionals to enjoy shooting!

I went here for my birthday on Monday & I seriously loved it! The staff was so helpful and very patient with me and my bf. because it was our first time we had to go through some training. Will, was super helpful & funny.
Looking forward to going again!