Mid-Valley Dental Care

Two of my best friends were a dentist and an endodontist. They did ALL of the work on my mouth. I wanted to be a dentist. With that, I think I have some idea of what great dentistry is. After searching for one to take over from my retired DDS guys, I chose Dr. Casey Lau at Mid-​Valley Dental. (The receptionist came from another DDS whom she’d worked for and I had some procedures done. We both know sloppy work. That’s why we’re at Mid–
valley. Her whole family now uses Drs. Casey and brother Terence Lau.)
Today I had two holes drilled into my jaw and implants put in. As Dr. Casey moved through the work he showed me what he was doing. I know dentists. I KNOW this man KNOWS his stuff. Latest methods that I know of, meticulous.
I just finished dinner without discomfort. I did take some ibuprofen, but not sure it was necessary. No swelling. No ice pack needed, either.

«All I want for Christmas is my two front teeth, my two front teeth, my two front teeth» literally. The filling in between my two front teeth fell out and since I don’t have dental insurance, I avoided seeing a dentist for two months until my bf forced me to go. After looking up top rated reviews on Unilocal,he called various dentist until he could get one with the earliest appt.
Dr. Casey is very knowledgeable and didn’t pressure us with any «you have to get x, y, z done». Instead, he gave various options and explained each option with detailed scenarios about what may happen to your teeth in the long run. He even says something along the lines of «the next dentist you go to» or «your future dentist or I may…» which shows he’s not there to hold onto you and take your money, but wishes the best for you whether if that’s with him or with another dentist.
During my first visit, he gave me a free xray of one section of my teeth. Since he didn’t pressure us, we actually had to ask him to have an xray done of my whole mouth after much confusion. Whole mouth xray and cleaning was $ 89 for new customers. The dental hygienist was friendly and was gentle as possible while scraping off the plaque. That probably doesn’t make sense but after not going to the dentist since 2011 or 2012, I expected it to be painful.
Second visit, was when I got my front teeth filling (approximately $ 250 without insurance). The numbing gel tasted funky, like some kind of herbal root such as ginseng. The anesthesia felt like a deep, deep, DEEP tissue massage into my upper inside lip. When he worked on my filling, it started bleeding because the cavity went into my nerves (don’t remember the medical term for it). As I mentioned in paragraph two, Dr. Casey gave me 2 – 3 options and how he didn’t want to give me a root canal (even though he could have made a lot of money off of this), because he considered my long term dental health.
Dr. Casey reminds you to call him if there are questions and concerns. The staff are nice and friendly. I love how they joke around and speak casually while working. The vibe of the office is somewhere I’d like to work, where everyone is smiling and having a good time while doing what they enjoy doing.
What took me by surprise was the day after my teeth filling, I got a call around 9 pm from a number I was not familiar with. Unknown numbers are calls I don’t pick up and if it was an important call, I assume the person would leave a voicemail. I heard the voicemail the next day and it was Dr. Casey checking up on me! He said he was wondering how I was doing and if I had any concerns, to call the office. I’ve never heard anyone tell me, a dentist personally call his/​her patients to check up on them. Not only that, I think he called from his personal phone since it wasn’t the office number and Mid-​Valley is not open at 9 pm. A week later, I got a post card and I was mind blown by Dr. Casey’s thoughts and care.
Additional pros:
— free parking in the back
— text message and emails for appt reminders
— great service
— EXCELLENT DENTIST FOR YOUR MONEY! [trust me, I only work 20 hours a week, barely above minimum wage with no (dental) benefits. In the beginning, I wanted a quote and visit other dentists to see if there were cheaper deals but after my first two visits and the follow up phone call from the dentist himself, I chose quality (dentist care, skills, knowledge, and service of staff) over quantity (how much money I’d save and distance from home which is Canoga Park)].
I’m going back tomorrow for a check up and for the first time in my poor history of dental visits and scared experiences, I am excited to go back :)

I don’t get how this place gets good reviews. Dr. Casey is great and his staffs are nice, but the Dr. doesn’t perform dental procedures on me! He basically delegates all the tasks to his dental assistants. He spent less than 10 minutes administering anesthesia and examine the works done by the assistants and that was it. Coming to this place makes me feel like I’m some experimentation for the dental assistants. I wish that the Dr. can be more hands-​on. After all I paid to have a dentist perform dental procedures on me, not somebody without a medical degree.

I was not born with great teeth and as I’ve gotten older, I need a lot of restorative work (implants, crowns, root canals) and Dr Terry has been great in getting me through all of this work. Oh and I gag at the thought of dental work as my gag reflex is over the top! He has managed to get all of this work done in the last few years and I’ve had little to NO discomfort! I would highly recommend this office for anyone (especially those afraid of the dentist!).

Excellent Dental Office, Drs Casey and Terry are very professional and able to provide a wide range of services. I have had oral surgery, a crown, and many cleanings. The support staff is friendly and competent. Their attention to detail and Followup is impressive. I would not hesitate to recommend this office to anyone!

I’ve been a patient at Mid-​Valley since 2009. Dr. Casey Lau, Dr. Terry Lau and the entire staff are great! I have had cleanings, X-​Rays, and crowns — all top-​notch work. I have never been kept waiting, the equipment is very new, the exam rooms are very tidy and clean.
I’m saying this from the perspective of a person that HATES to go to the dentist… I (in all seriousness) would rather have a colonoscopy than get my teeth cleaned. Which reminds me — I need to make an appointment to see Dr. Casey!

Horrible, unprofessional, inconsistent and rude. I had a horrible experience here. They scheduled me for onlays and when I got there, they were having a team morning meeting and told me they would be done in an hour. Oh isn’t that great? I’m taking time off from work to be here and you didn’t have the decency to tell me about your «morning meeting»? The front desk was not apologetic in any way. The team kept having miscommunication between themselves. The dr told me that I should get crowns instead because he assumed my insurance would cover it. Honestly why would I get something I don’t need because you assume it would be in your best interest? I have never felt so uncomfortable at the dentist before. I grabbed my bag and got the hell out of there. I haven’t received any calls or concerns from them.
Don’t go here unless you just want to get cleaning or something simple done, otherwise this office can’t seem to handle any type of proper appointment.
Thanks!

I’m very happy that we came to Mid-​Valley Dental Care in Northridge. I took my mom as she was having pain and after seeing the Hygienist and Dr. Terrance Lau, it was explained what mom would need.
Patty was absolutely wonderful and Habla Español! She was able to really explain to my mom even what she has gone thru in her past and just made my mom feel better.
My mom does not have insurance, but that did not stop us from coming and checking them out.
What we did pay for, $ 89 for first time visit which included a cleaning and basic X-​rays, so worth it. We now know the next steps and looking forward to the next steps.
Thank You Mid-​Valley Dental Care.
You will enjoy your visit and the staff on-​board.

Great service — very professional and knowledgable. I had a crown that was bothering me since I got it done back in Atlanta over 2 years ago and have gone to other dentists and complained about the pain and they all said everything was fine. Dr. Lau saw right away that it didn’t fit properly and that the misfit had caused it to crack. I am always scared of dental procedures due to the big needles used for the anesthesia but this time they had this cool vibrating gadget that they place in your gum while injecting reducing the needle pain drastically. My crown was redone and my pain went away!
Will definitely recommend them!

I love this place. I know it’s strange to say about a dental office but Dr. Casey is an extremely skilled and caring dentist. I 100% trust his professional opinion. The entire staff is great too!
I’ve had quite a bit of dental work done here, including root canals and they have all been relatively painless experiences. Keep in mind, I have a very low tolerance for pain and I have always hated going to the dentist. I am now unable to go to any other dentist, trust me, I tried and it was horrible.
If you’re looking for a skilled dentist, an accommodating staff, and an office with a nice atmosphere — look no further :)

I used to see Dr. Casey regularly when I lived in Northridge and have yet to find a dentist in my new city that measures up to him and Dr. Lau! They are both very knowledgeable, professional and have wonderful bedside manners! I always felt at ease when going in for my regular check ups, cleanings and had the utmost trust in them when Dr. Casey removed my wisdom teeth. Their hygienists are very gentle and thorough while the front desk staff are always cheerful and willing to help. This is an excellent dental office that I highly recommend!

I want to share the experience I have had with Dr. Terence Lau and his staff at Mid Valley Dental Care.
I have been a patient for over 20 years. Dr. Lau is an incredible Dentist who has performed root canals, bridges, bone grafting, a sinus lift as well as cosmetic dentistry on me. In a couple of weeks I will have my implants put in and I couldn’t be more excited! Dr. Lau and his assistants put me at ease and this includes the local anesthesia shot. Another thing that I really appreciate is how I’m able to get everything done in one place. This includes X-​Rays, my hygienist, cosmetic procedures as well as surgeries. I couldn’t be happier with the first class professional service that I receive time and time again. I appreciate how Dr. Lau follows up with me personally to check in to see how I’m feeling after a long procedure. I especially like Virginia, one of Dr. Lau’s assistants and Patty that works at the front desk. I also appreciate Pam the billing manager. Everyone and I mean everyone at Dr. Lau’s office is wonderful to work with. I honestly feel like I’m one of the family.
I highly recommend all of my friends and family to Mid Valley Dental Care. The people that I have recommended are happy with Dr. Lau and the experiences they’ve received. My teeth and the health of my mouth have never been better and I enjoy all of the compliments I receive on my smile!

I’ve been going to Mid-​Valley Dental since 2012, and my experience has been great here. From front-​office reception staff, to the technicians, to Casey (my dentist I see here) — service, quality of care, value has been outstanding.
You are in good hands here! Before any treatment, Casey goes through the treatment plan with you, addresses any concerns you have, and also takes time to explain everything in detail, so you’re at ease as treatment begins.
In short, this place is as amazing as a dental office can get. 5 stars for all-​around results.

Excellent patient care! I have been coming here for over 10 years. In that time span, I have had numerous work done including fillings, Invisalign and more crowns than the royal family! I am also not your typical dental patient. I have a HYPERSENSITIVE GAG REFLEX, which makes any dental work extremely difficult. Only a patient and skilled dentist and dental staff can get the job done efficiently.
Prior dentists were not able to tolerate my gag reflex and some even left work unfinished. They tried several tricks like placing salt on my tongue, asking me to make a fist or raise a foot, and one even went so far as to place a large rubber object inside my mouth to force it open (insane, right?!). None of those tricks worked because there is no substitute for a patient and skilled dentist. The fact that Dr. Casey has been able to complete all of the work that he has on me is a HUGE DEAL.
Dr. Casey and his staff are wonderful; they have reinvented my smile and I couldn’t be more thankful for the patience, professionalism and excellent quality of work they have displayed throughout the years.
I refer everyone who needs a dentist to Mid-​Valley Dental Care and they all remain loyal customers and have only the best things to say.

I really like this dentist office. I went here for a cleaning, and I got my teeth whitened a month later. I’ve never just gone to a dentist that I didn’t get referred to by a friend, but I went to this place anyway, and I had a great experience! I will be back in a week for another cleaning! Yay!

Had my second appointment at Mid-​Valley Dental Care today for a filling. I’ve had a great experience thus far!
This office has been my first since starting college 3 years ago, and it had been some time since my last cleaning/​checkup. Holly, the wonderful hygienist, was friendly and efficient. She did a really thorough job with my cleaning (and I know she had her work cut out for her!) She found one cavity that Dr. Casey confirmed. I wasn’t all that surprised, though. A bite into some taffy later that week reaffirmed their diagnosis. Ouch!
Today I went in for my filling which was surprisingly a pleasant process. I arrived early, Maria at the front desk handled my payment quickly, and was seated in a chair almost immediately. I spoke with (I think her name was Veronica?) while she numbed me, chit chatted with Dr. Casey while it took affect. He gave me another anesthetic via a shot and we were good to go. I didn’t feel a THING the entire procedure. It was great! Even with small talk, I was out of there in like, an hour.
What really impressed me was that 5 minutes ago… 8 hours after my filling, Dr. Casey personally called me to make sure everything was feeling OK. I had left his office still super numb, and wasn’t really able to feel my bite, so I’m glad he checked in just in case.
The entire staff is extremely personable, and makes you feel at home. Between work and school, I am super busy and I love that no time is wasted here. I’m so glad I chose this office!

I went to this office 3 times
First time was for braces piece to put it back, first, they not wailing to help me out since im not their patient, and then she talked to the manager and she told me they will do it for $ 50. I said it ok and they let me sign that im okay with that while im in the room with the doctor. the doctor who helped me out failed to do so, she want agree and she want to get her jop done fasssst and it hurts me so much but i keep steady cuz it that piece annoyed me so much. Then, so she took it out and cut the wire and ask to schedule another appointment.
Second time, was with another doctor and he end up saying there is no benefit of betting this piece back!!! So why no one let me know from the beginning that they are taking out and not putting it back again.
Third time was for cleaning as the doctor in second visit suggest, my appointment was at 3:10 pm and i waited till 3:30 pm and no onw called me so i left and that was my last visit to this clinic.
Not professional at all, without any respect of patient time. If you are in Northridge, try smile northrdige, they are muuuuuch better than those.

I’ve only been here once so far and I do plan on coming back again. The office staff is friendly and inviting and Dr Casey really knows his stuff! They’re extremely helpful and suggest options that’ll help your teeth in the long-​run while letting you decide what you as the patient would want. I would definitely recommend this place!

I never write reviews but this office needs to be acknowledged. I have my share of teeth problems from minor fills to root canals and Dr Casey has been so patient, professional and thorough with any work that he has done on me.
Like most others I am terrified of the dentist especially the financial part of it. BUT I know that I am truly in good hands. I’ve had bad experiences with dentists that try to overcharge you and gives you a list of things that need to be done.
I can go on and on about how awesome the doctors and the office is but you’ll have to go see for yourself.

Dr. Casey Lau and his staff make what normally is a very unpleasant experience for many, almost… dare I say… enjoyable? Ok, maybe that’s going too far (unless you’re a masochist), but seriously, the doctor and his staff here are all so friendly and warm, you can’t help but feel at ease with them.
I just moved to this area so I was concerned I wouldn’t be able to find a dentist I liked as much as my dentist back home. But my worries were for naught once I stepped through the doors.
The office is very modern and clean. There’s a huge flat screen TV in the waiting room which was nice. Wendy Williams was on so it’s definitely not a stuffy office by any means. Casual but cool and hip vibe.
From Mystery at the front desk, to Imelda my hygienist, to the doctor himself, everyone was extremely professional and competent. I trusted them completely, which does not easily happen for me, as I’ve had many bad experiences with past dentists.
Parking is in back of the building and there are metered spaces in front.
I’m so happy to have found a great new dentist so easily. The power of Unilocal!Give them a try and you won’t be disappointed. And please tell them I said «HOW YOU DOOWEN.» :D
Note: There’s a negative review on here for a Dr. Afshin Mazdey, but it’s bogus as there’s no doctor by that name who practices here.