Northridge Plaza Pharmacy

Top notch care — I am so thankful for this pharmacy and its staff. They are very caring and committed to the health, wellbeing, and needs of their clients. Each time I ordered meds from them they were quick and efficient and friendly. All of my orders were called in and delivered to me via FedEx, except for the time I forgot to refill one of my medications — and I had to have it that day. It was of course a Saturday evening and the pharmacy was closed. I got ahold of my doctor’s office and they were able to contact Raffi. He met me at the Pharmacy and refilled my prescription. I felt terrible that I made him come in on a Saturday night, but he was so kind about it. (And this was after I was very rude to him on the phone, because I was mad at myself for not paying attention to my medications, even after my nurse checked with me to make sure I had what I needed. Totally my fault.)
I used Northridge Plaza Pharmacy on several occasions over a two year period and was very pleased. As far as I know they have the best prices in the area. My orders always arrived on-​time and were packaged correctly, neatly, and properly, so that items that needed to remain refrigerated were kept at their proper temperature. There were always all the extra supplies I needed, and often times, a personal note of encouragement.

Staff is unfriendly, impatient, argumentative, and (sadly) not terribly bright. I spoke with Suzanna yesterday who apparently didn’t provide all the information to me that she should have. But she lied to her supervisor Miriam in order to keep herself out of trouble. As a result, my meds arrived late. Had I not asked for confirmation, they would have been shipped to the wrong address. Further, they are incredibly cheap, asking me if they could keep the extra liquids associated with my meds (which would require them to open sealed medicine boxes). Why on earth would they need that? They’re also counting every supporting item (syringes, etc), ensuring that they don’t give me one extra of anything (it’s typically $ 3 a bundle — why are we counting pennies??). I don’t care that they are less expensive. From now on I’ll choose a different pharmacy — one with competent and friendly staff! Medicine and health are way too important to take a chance with people like this. I must say though, after all my complaining, that I do appreciate the free shipping. BUT, I think a local $ 4000 refrigerated order deserves free overnight shipping or free courier service.

Every time I was in there, there are a bunch of girls all dressed up with tons of make-​up on and with a very snotty attitude, real stupid and dumb. Of course the make-​up has nothing to do with my review today, but why are they so stuck up? I mean, you work for a pharmacy for crying out loud. They never smile, never! When I ask them for needles, they look at me like I am steeling from them. The owner Raffi is a total asshole and needed to retire yesterday. He’s a grumpy old man with really bad eyes. So, I have ordered ton’s from medication from this pharmacy, especially infertility medication, I’ve spent over $ 25,000.00 with this Northridge Plaza Pharmacy. The order I place a few days ago, Mariam made a huge blunder and forgot to put my unit number on the meds which I needs ASAP that night but of course they never show up. I called FEDEX at 9:00pm because Mariam promised me that they will show up by 8pm. I waited and waited and prayed to God they would show up and they never did. I was so devastated so I called the FedEx office and they were closed and could not deliver my meds until the next day. I called their pharmacy at 8:30PM to inform them that my meds are not here but I couldn’t even leave a msg on their voice mail. Why would they not allow their customers to leave a voice message? Their services say that they are «With you every step of the way, helping you track your dose and monitor medications». All this goes back to being customer centric. They next day came about and at 8:15AM I called the store and of course Raffi (the asshole) picked up the phone. He was so rude when I started telling what happened, I was in tears talking to him and all he said was «I don’t handle this issue, Mariam will be in soon so she will call you then». Being the OWNER of the pharmacy, this is how you treat your customer and talk to them? Not once did anyone apologize to me. Then while I was speaking with him, Mariam walks in so he put me on hold for a while and Mariam came on the phone. I never liked her demeanor in person or on the phone because they just comes off really rude, even her voice is very manly and just so cold but I respected her because that was her job and she had to do what she had to do to make a living but geeeez, why are you people sooo damn rude to your customers? So I told her that the meds never showed up and the FexEx guy said that you didn’t put my until number. She denied the whole thing and blamed it on the computer. Really? The computer is just as stupid as you are and it will do whatever you ask it to. She called FedEx and called me back with the same excuse. In the interim of all that was going on, I was the customer and I was promised my meds but because of her one small mistake, my time sensitive medications never arrived at my door step. She mailed me some meds a few days prior and they showed on time WITH the until number so how could it be that the new meds she was sending me, didn’t show up on time?! So after going back and forth with FedEx and that darn pharmacy, it was their fault. And yes, I understand that mistakes happens but what irks me is that one once, did she apologize to me nor did Raffi call to say sorry. I even asked her to apologize to me just to calm my nerves and she (Mariam) was so stubborn and rude and just kept making excuses for her mistake, I just got tired of her treating me this way and I said «thank you» and hung up on her. I have spent over 25K at that pharmacy in the last one year for infertility medications and this is the way I get treated. It’s too bad. PLEASE do not gets meds from these rude people. There are tons of other pharmacy’s you can get the same price meds for. Lupron, Gonal-​F, Menopur… etc. Even to the point where I asked Mariam to send me a rebate form for Gonal F, she acted like I should have it. Hello Lady!!! How am I supposed to have the damn rebate form, YOU are the pharmacy, YOU should provide it without me asking you for it. Absolutely unacceptable and I’m very hurt. Please save yourself the drama and hurt and go somewhere else.

Since my wife and I became members, about a year ago, we can say only good things about this Pharmacy.
I personally enjoyed working especially with Miriam, who is always available, helpful and accomodating.
with one telephone call she will take care of refills, billings, deliveries and anything needed to get our RX efficiently and on time.
Monty and Anat Benhaim

Louisa was very patient and friendly. She explained everything I needed to know and even have me a rebate for one of my medications and saved me $ 60! Every little bit helps. They even deliver (no charge) which is wonderful. I was close enough I just came by and picked my meds.

These assholes waited three weeks before getting authorization for a prescriptions I desperately needed.
Christina, the «pharmacist» is incapable and an idiot. The owner Raffi, isn’t that much better

Best Pharmacy ever!!!