Petco

I’ve just had a return today and usually have the hardest time with returns but Aaron helped me and he really has a positive attitude which is refreshing because lately any store I walk into has staff that is miserable and looking for a way to provide zero customer service. I think his positive attitude really nice even when you are returning stuff. He didn’t hassle me or make me exchange to another item. He has another associate help me carry stuff in. I’ve been to high end and all kinds of pet stores and I love this location. Also the store is well stocked and there is always someone nice to help you. I definitely will shop from this location solely from all pet needs.

Kyle was very helpful, professional, and nice. I had a bad experience at the Burbank Petco and he rectified it. He really cared and was very sincere. I’ve seen pictures of shrimp coexisting with Betta, but it didn’t work out for mine. The shrimp found another home. You don’t know until you try. I recommend this location if you’re going to shop at Petco. It’s out of my way, but I have friends who live here, so I’ll be in when I’m in the area if I need something. Do your research, too, animal lovers, prior to visiting a pet store and taking on the responsibility of another living thing.

I walked in and 3 associates are standing at the first cashier. No one greeted me. I walked down each aisle. After 10 minutes, same 3 are still carrying on personal conversation. No acknowledgement. While in the parking lot, 4 customers walked in and the 3 associated still continue to ignore customers. I am observing this through their window.

I have a suggestion for you guys. If you go to this store for your fishtank make sure you talk to Eddy! He is a master about aquariums, he is really knowledgeable, he knows his stuff, he has lots of experience about aquariums and also other kinds pets as well and he will not try to sell you stuff that you don’t need.

I enrolled my puppy for a puppy class, i didnt went to work that saturday because i wanted attend her first class, as soon as we enter the place i waited for 20mins just to get an answer telling me that there is no coass because the teacher was on vacay. I was like why didnt you guys send me an email or call me right away? but i decided not to tell them that and just simply smile and said ok i’ll just come next sat. For the second time i went they told ke that the teacher is sick? i was like well if he is sick you guys should have a replaement or other teacher available right? And they just simoly smile and said sorry for this. For the third time another «No class» due to theres is no available teacher? That’s when i had it and i told the guy to call the manager and i told them i want my money back! And humbly told her look im sorry if i sound mad right now but i think i have every right to feel that way because of your poor system!.. She is nice telling me about how sorry they are and that they will give me half off blah blah if i decided to not quit the class blah blah and i told her straight out, I think i had enough of wasting my time and gas coming here for nothing. The thing is that you cant even get hold of them because the class starts at 9 and the store opens at 9 or 9:20ish.Trying to call them few days before the class and the answer i got was either call us some other day or the place is busy.

I have had really great experiences with the grooming salon. Have been coming here for over a year. They know my dog by name and always seem to go of their way. Last time I asked if I could use a coupon and they said «yes» and even gave me an additional one to use on top of it. My dog always comes out looking and smelling amazing.

I had been taken my babies here for years for their nail trimming and buffering but not anymore, especially if Jennifer D is there. She is their so called grooming manager and is the worst most horrible person I have ever encountered! She never addressed my baby by his name, stressed him out beyond belief and ended up choking him on the stand. She never even apologized for her actions! Instead she rolled her eyes when I spoke to her and proceeded to smack her gum even more. Seriously!?! Completely unprofessional and rude. DO NOT LET HER TOUCH YOUR BABIES!

Lindsey and aaron are great. They r very knowledgeable and are always willing to answer any question u may have and they r very funny. They make me laugh every time i am there.

Aaron shines as a great example of OUTSTANDING Customer Service! What a terrific asset to this store and the company. Aaron, keep up the great attitude! You are a STAR!

Today, my daughter and I went to this Petco to look at some fish and possibly buy some. We were helped by a wonderful person, Eddy. He was extremely helpful, generous with his time and information, and very kind. He went out of his way to show us things and make sure we understood what he was telling us. I know he’s there 3 days a week working in the fish dept. – two of the days that I recall him mentioning were Thursdays and Saturdays. Petco, Eddy is a gem – make sure you keep him (it was Eddy’s efforts that motivated me to go ahead with a purchase)! Thanks much, Eddy!
Robert

Worst. Service. Ever. We got in one of two lines to check out and were told by our cashier, «I’m actually closed.» so we went to the other line, where as we approached, the cashier told us another cashier would be coming because he was closing. This was at 1:30 on a Sunday and there were at least two more parties in line behind us. How do you close all of the cash registers in the middle of a business day and expect to stay in business!!!

I am very disappointed that after taking my dog there for 6+ years that today they say that they won’t give her a haircut… because the clippers they use are not for a dog with lots of hair! My dogs hair hasn’t changed over the years so I am not clear with that explanation. When I asked she said they would clean the ears, clip nails and trim the chest and lower leg area but not full body trim for the same price! Wow! Guess our business will be elsewhere. So long Petco!

Friendly helpful staff… However, they were out of one of the items I needed. It is always a fun place to go. :)

Petco on Tampa is a shining example of how a Petco store should operate. Aisles and products are kept meticulous, and the store employees show effort and sincerity in helping people. The store manager AJ is one of the friendliest people I have ever met, which is not what you might expect from a GM. The animals are kept in good condition. Only downsides I can think of is that it neighbors Inn N Out, which can be annoying since the parking lot is always flooded with cars. Also annoying are dog owners that let their dogs pee on the pillars just outside the entrance to the store. C’mon people, they have grass areas on both sides of the store. Overall, great store, staff and product selection.

This is not my normal Petco that I go to, but ended up here because I called to ask if there was time and space to have my dog groomed on Sunday. Every other Petco in the valley was full and told me so. I was told by this store, «Sure, if you can have him here by noon, we can do it.» I show up at noon only to be told that they only had time to do a nail trim. It was like the Sienfeld episode… you can’t just TAKE the reservation, you have to HOLD the reservation, especially when I am driving half way across the valley. Bad form!!!

This was one clean, neat, and organized Petco I have been to. Can not even compare it to my local one. There were plenty of associates here to help me find a few new things for my kitties and my little doggie. Aisles were spacious and just very pleasant in atmosphere compared to my local hostile Petco. Loved how it was not crowded for a Saturday afternoon. Parking was a breeze even though its right by the chaotic Costco. Wish my Petco came close to this. Ha wishful thinking for me.

Ok Petco to visit. Haven’t used their grooming services, I just buy food/​treats/​accessories from here every so often.
Service is always good here. No complaints.
Their coupons and rewards card always come in handy. Having a fur baby isn’t cheap!

My business did a charity for a dog rescue. we went to another pet place that treated us terrible. i won’t name the place… but it looked like a red barn. They were beyond rude! we went directly to this petco for our purchase. the entire staff was helpful friendly and happy we were there… Thankyou!

I usually bathe and clip my dog’s fur myself but am no way a pro at it. I also don’t feel comfortable clipping my dogs nails so for the last 4 years I’d bring my dog to Petco for a haircut and nail trim and gland treatment between home cuts, about 3 – 4 times a year.
I know that results are always hit and miss with Petco depending on the groomer and their experience. Sometimes I get «lucky» and actually get a groomer that knows what they’re doing and actually knows a thing or two about dog breeds and appropriate haircuts for them. But often times my dog leaves there with a haircut I tell myself I’ll «get over» in a week or two when it starts to grow out, or I rush home to do damage control and clean up areas they missed and I focus on the positive of her at least getting her nails clipped (which I’m terrified of doing myself)… for $ 70.
My most recent visit put me over the tipping point where I’m just not willing to gamble on if the cost will be worth the finished product.
After leaving my dog for 4 hours to get groomed, I was so excited to see her when I picked her up.
So excited that I didn’t notice the uneven haircut and the severe irritation to my dogs rectum.
Directions clear were clear and simple. There were only two places I didn’t want them to cut, her face and her tail, but they only got one of them right. So my Westie’s face now looks like a rat. There were also unsuccessful fading attempts on her neck, where it looks like they tried to give her some kind of a Poodle cut. And, as usual, she has patches of long fur scattered about and areas where it looks like the clippers went all the way down to skin.
And regarding the gland treatment, the groomer told me the glands were impacted so it took extra work to get everything out. I expected there to be some reddening and irritation, which is normal. When I got her home, however, my dog had so much irritation that she kept us up at night with licking and butt dragging, then when I inspected her it looked like there was scabbing or something occurring. So, I took her to the vet the next day where they did a full inspection and found both glands still full and inflamed. They also informed me that Petco does their gland treatment differently where they only squeeze the outside of the gland which usually just causes more irritation rather than allowing for any real draining.
After going to the vet I returned to Petco asking what happened and why she looked so bad. The manager told me that my dog was groomed by a new hire in training with the grooming manager assisting. … I’m seriously at a loss for words… Two dog groomers would let such a poor representation of their work leave the store. Two people — two sets of eyes, one pair a veteran. I’m afraid for the new hires learning this is acceptable.
I then asked the manager about the gland service Petco provides and he said, «yea, I was a vet tech before, and we’re not allowed to do it the right way.»
I don’t know why Petco would offer this service if they are unable to perform the treatment properly. It’s dishonest.
I was never really extatic about Petco’s grooming but used them because they were reasonably priced and conveniently close.
I’m never going back to Petco after this horrific experience.
I’d recommend taking your dog to a vet for any gland treatments and to a groomer that doesn’t have such high turnover rates.
Petco didn’t reimburse me the cost of the service but did offer a free haircut… which I’ll use, never. I would be too worried for my dog at this point.
I’m also posting a picture for you to see for yourself.

There is a reason why I always try places twice. My recent visit back was pretty amazing. They were completed staffed and really nice this time. I think his name Eddie, was really helpful in the aqua area. My checker was really nice too, and was interesting to speak with and let me know of some upcoming sales I actually may come back for.
Parking always seems a bit limited due to In N Out, but I was lucky this time.