Public Storage

We rented 3 storage units for 6 years at this facility. We experienced two break-​ins with numerous items stolen and never recovered. We also had to relocate one of our units due to Formaldehyde being spilled in a unit above us. Due to the many unfortunate issues we experience and lack of and occasional rude response from their onsite and district manager, a senior executive offered to reduce our rates indefinitely… six months later, our rates went back up again and higher than the new client rate. Several calls and letters later, I received a call from that senior executive who promised to take care the issue. For the next two years, our rate continue to increase, again above the going street rate. Last month I spoke with the onsite manager and fully explained our concern and dismay that a long term client would be consistently charge more than a new client and requested that he speak with his superiors about it. A few days later, he called me with their response. «They cannot reduce our rates, unless we relocate our units to other units and create a new account». We have since donated 80% of all items in storage and relocated the rest to our office. Considering that during our tenure, our fees added up to almost $ 100k, their lack of competence and unethical business policies leave nothing to be desire. Further there seems to be a systemic lack of professionalism which is carried from management to staff and therefore I AND MY FIRM WILL NEVER BE DOING BUSINESS WITH PUBLIC STORAGE AGAIN.

Service was FANTASTIC !!! I highly recommend to anyone needing storage. I love the service and staff. Very friendly n helpful

Laura was amazing and kind. She helped me with my storage needs and was friendly throughout the process. Both her and William made things easy and fast for me. Would definitely recommend them.

The other day I was at my unit and I heard a marsupial gnawing away.

I and my mom just recieve a really good service from Elizabeth. She was really nice and friendly. Great costumer service, thank you very much.

William & Laura were so helpful and informative! They helped make the moving process so much easier.

Attention corporate: The staff here (mainly William and the fat woman manager) are truly something special. William does not honor promotions that should be honored and the fat woman manage is extremely rude. Unprofessional service for such a big name corporation. I will be switching storage places come April 1. It’s worth the $ to move my stuff than to deal with these imbeciles again.

This place the a hot mess!!! Staff are extremely lazy and beyond rude. The woman manager is extremely unprofessional and William is disrespectful towards customers. I will certainly be contacting corporte office until something is done about the staff here!
Worst experience and will never ever ever come back to rent from this place again!!!
Beware! Avoid this place as much as you can!

William is extremely lazy… He’s not willing to work with the clients and do the process fast. He intentionally took longer to do the signing shit when I told him I was in a hurry. I’ve got a storage unite before, it doesn’t take as long as he makes it. I told him I don’t need any boxes, since I have everything packed up!!! But he insisted on goth over the prices and promotions with me while I was late. In fact I had to leave that day and come back another day!!!
Having this kind of attitude will always lead a person to get stuck in a minimum wage job!
#$ 9/​hr

As soon I as I walked in to public storage I was welcomed by two very nice and professional representatives William and Laura. Mind you I was only shopping around for units, William took his time to show me around we made our comparison on prices and sizes and boom I was sold. I highly recommend this location.

Laura was extremely helpful in answering all my questions about storage, thank you Laura !!

William was very helpful, we had an issue with the reservation being under my name but he worked with us to get it resolved. Very friendly and made sure we were getting exactly what we needed.

Went in today and was assisted by Laura, she was very helpful. My husband was very satisfied with the service, said «It’s nice when you go somewhere and you are provided with great customer service.»

Public storage really needs to change their advertisements. I rented a storage unit that was supposed to be approximately 10×15. Correct me if I am wrong, but if someone tells you a storage is approximately close to the measurements advertised, you would assume the unit would be off by a couple of inches…
I rented a storage unit from this location and I asked the storage agent if the unit would be a little off or completely off. He kindly told me the unit MAY BE off a little. Going based off his confidence I did not worry to much.
A couple of hours later when I was ready to put my items into the unit, my boyfriend and I realize the unit is not true to its size. Curious to see how off the unit was, we bought a measuring tape to find out. The unit is off by over 16 inches (and that is just the length).
Crazy huh…
Trying my best to keep my cool, I just told myself I would come back the next day and get a larger unit. I come back the next day to find out they do not have any larger units. I calmly asked if I could vacate, and the young man that helped me the day before proceeded to do so. Out of the blue the manager (Laura) adds in her two cents and reminds me I will not get a refund. In my head I am thinking «okay, I am not making a big deal so what’s it to you». Trying my best not to give my sassy attitude (even though my face is totally giving it away), I respond and let her know that is fine. She stills continues to try to piss me off by reminding me my unit was «approximately» 10×15. In my head again… thinking «girl don’t try me». I was trying to hard not to go off on her because it really seemed like she wanted me too. I told her it wasn’t a big deal since I only paid $ 36 to move in. Then I kindly reminded her if I had an issue with anyone, would be Public Storage as a company, and not her personally. I guess I blew her away because she had nothing to say after. I left calmly and called the Public Storage customer service line.
According to the representative on the line Public Storage does not offer refunds. When I asked even when the unit is completely off by what is advertised, she got really quiet and told me a district manager will be able to assist me further. I was told he would return my call within 2 business days and it has been over 4…
We will see if they will return my $ 36.

They have problems with vernim. It is no wonder they charge insurance!

Hector is very helpful knowledgeable with very nice personality. When we get to his location everything is prepared from paperwork even the carts that we are going to use are ready, amazing person. You should be grateful you have him. We give him the highest score because we are very satisfied.

Truly the worst! They sent out a notification Aug 31^st that my rent on my storage unit have gone up by $ 22/​month starting October 1^st!!! REALLY!!! where in the contract does it say rent increases after 6 months??? I understand ur $ 1 first month scam!!! But rental increase every 6 months??? Are you fuckin kidding??? This is a dirty way to do business!!! What a fuckin rip off!!! And this the facility that ripped me off!!!

Try to call since I had few questions they didn’t pick up the phone for several days and didn’t call me back, honestly this is my only issue, every thing else includes customer service was fine. They also take care of my issue. Thanks

I have had a storage unit there for over 3 years now. They have their strong and weak points. Most of the workers are friendly and helpful, like kia whose a sweetheart. There have been a few bad ones but they have been working on that very well recently with their changes in how things run. The halls are timer lit which is nice and the property is kept clean. Pin code gate in front. Move in rates change on a daily basis. There is no AC. No security cameras.
Now heres the kicker. A few years back my unit was broken into and my stuff stolen. The lock was in tact and the was no sign of forced entry. Judging by the look of it the thief had a lot of time to go through every single part of my unit. I made a police report and they said that around that time they had gotten a lot of reports on the same kind of incident. Kinda shady to me. Anyways, the insurance company took a while to give me any money but I did get some back after I filed a ton of paper work and provided proof of purchase of the stolen items.
All in all I recommend not putting VERY valuable things in storage because they WILL get STOLEN! and take pix of your valuable stuff and keep receipts for your insurance.

Made a reservation online, got a call to set up a time, showed up at said time, got my keys, a lock, and some boxes. Everything went as it should. No complaints here. The staff I met were nice and courteous, Portia was the one who primarily helped us and did a good job.