Sprint Store

I have gone to the store twice, both times with a repair appointment. Checked-​in, told to take a seat and have had to wait at least 10 minutes for a technician to acknowledge me. No reference to thanks for holding we have 1 – 2 customers ahead but will get back to you momentarily etc. Store just seems poor at triaging requests and customers. No sense of urgency, lack luster attitudes from the employees showing no emotion.

Great area, workers are fast and know what they are doing. The managers are kind and willing to help in any way possible. The store manager even has a personal email set up for you to voice any concerns or complaints! (not that there should be any with this new staff!)

I went to the sprint store to get my phone replaced and Chelsea. C was ABSOLUTELY AMAZING! She sat with me for TWO HOURS and made sure my new phone was set up perfectly. She was patient and answered all my questions! I had a great experience and anyone going to this store… I HIGHLY recommend seeing Chelsea!

To whom it may concern my name is seta kiraz, i would like to make a complement Victor the tech he works in northridge store you are so Lucky to have him he resolved everything for me i wouldnt do without him it was real complicated for me to resulve this matter but he did his best for me he is very sociable polite and brilliant oh my god he is the best compare other employees thanks for your cooparation sincerly yours seta kiraz

Wonderful personalities and outstanding service! When my Galaxy Note 5 pen broke, and got stuck inside of the phone’s slot, I didn’t have to go through insurance to get a replacement phone, and pay some outstanding insurance fee that makes me question whether I might as well get an all new phone.
Instead, Jorge and Victor came through with genuine concern, complete empathy (even explaining that it had happened to him at one point), and immediately resolving the issue while I waited in the air conditioned store. The entire staff was great honestly; answering any questions about products but putting no pressure on me to make an actual purchase.
This location is a wonderful representation of who Sprint wants to be to its customers. Thank you for taking such pride in your work, and giving such great care to your customers.

Im writing this review for one sole purpose. To shoutout the employee named Israel.
After visiting two different Sprint stores and the Apple Store over a two day period I became frustrated because nobody seemed to have any type of urgency to help me.
The first sprint location I visited was on Topanga Canyon. I informed the employee that my phone wouldn’t connect to my network. My phone just read «searching» she claimed she couldn’t help me because the Internet was down in the store and sent me off to a different location.
I then went to the most nearby store which was in the mall. I informed another employee of my issue. He lazily restarted my phone and said to me «oh it looks like nothing’s wrong with ur phone you have to go to the Apple Store»
I then went to the Apple Store and the employee sent me right back down to sprint with a new SIM card.
At this time the mall was closing so I rushed back to the sprint store in hopes of having a working phone before the end of the night. The next employee who assisted me was the store manager and she was a lot more helpful then anyone who I previously spoke with. But still my phone wasn’t working.
I called the customer service number the next morning— the operator walked me through some steps. The same steps the previous employee attempted and still no solution.
I walked into a 3^rd sprint store with very little patience left. Israel was the employee who assisted me. I informed him of my troubles and he was very apologetic. He had the store technician take a look at my phone and he wasn’t sure what the problem was.
Israel seemed to be the only one out of several employees I encountered at 3 different locations who had an urgency to find a solution for me.
He ended up giving me a brand new phone. For free!
Israel definitely needs to be recognized. And for the rest of the staff working at the woodland hills locations– it’s not that hard to effectively help a customer. Stop being so damn lazy.

They don’t care about their clients, they just care about selling.

Israel was amazing! He was very knowledgable and patient while addressing my concerns and made the necessary corrections to resolve our problems. Thanks Isreal!

I came in for a simple repair and the customer service was incredible! Granted there were only 2 customers in the store (myself and another gentleman), but the repair technician was very helpful and fast. Literally done in 60 seconds! I recommend that anyone who is considering coming here make an appointment and come during the middle of the day on a Tuesday thru Thursday.

How to go from 1 to 5 stars in 3 days?..
We talked to Jorge Lam. Not only he was very knowledgeable. He was very personable and responsive… Solved our problem, which was aggravated by another associate carelessness three days earlier, and changed my review as well…

The worsted sprint store ever, I don’t know I have 2 accounts and I can’t use my sprint app and the say, that is my problem. I say if someone speak Spanish and the say yes, but the person who attend me (her name is Kristen) so rude. Really I don’t recommend this store. It’s a mess

El servicio es un porquería, es un asco, la peor imagen que tengo de sprint, las señora que nos atendió nos trató de brutos dijo que no podía solucionar nada y que la verdad solo lo que quería era salir de allí. Pedimos que la asistencia fuera en español y la señora nos saludo en español y después nos habló en inglés todo el tiempo porque su nombre es kristel la verdad que por quería de servicio que presta. No nos dio ninguna solución y solo nos Dijo que pagáramos.

Chris Ramos is such a great sales rep! He is so helpful and has wonderful customer service skills! I will def. be back because of him! Wonderful person and he was so helpful, ask for him if you ever need help at Sprint!

I am very pleased with my purchase at sprint. The sales rep Chris Ramos was very nice amd super duper helpful. Great customer service skills!!! He worked with me until i found exactly what i wanted at a great price without feeling pressured. If your ever in this store location ask for Chris Ramos!!!

email the manager at
for help. The team is putting an effort to help and if you need more that email goes to the Store Manager!

This place has by far the WORST customer service EVER! The people are rude & dont seem to want to help you out. They are always switching my plans over & over again & overcharging people.

DO NOT GO HERE!!! These people are the worst of the worst. Broke my phone. Got stuck on stupid thinking it’s time to upgrade both our phones. Sprints website claims $ 399.00 each for the Galaxy 7 Edge with 2 year contract. These people refused to honor the price demanding full pop at $ 739.00 each and an additional $ 50.00 a month only because we would be using the new phones? Called their corp line twice and got different story’s but one said they would honor the price but still raise the monthly rate $ 50.00. Before we stormed out of the Northridge location we told the genius that we’re headed to T-​Mobile and he said Good. These commission fools would rather let us walk then simply honor their own website.

Went and picked up my iphone that i ordered online for my free upgrade. The guy i spoke to (cant remember his name) was very helpful. By ordering online I had made an appointment which was great… no wait time. Got all the accessories that I needed by the help of the associate.
***I came back to the store later that day because my Screen cover had fallen off (unsure how), but the same guy put it back on, although id rather him to have cleaned the screen before putting it back on, as well with the screen protector. When I got home, I had to take it off myself because it was all dirty underneath.

The staff needs a bit more work on policies and procedures. This is not reflective of management but Sprint needs to be blamed. Thus the 2 stars. This is a Corporate store so they have to follow Sprint’s guidelines as opposed to a Franchise store.
Store Manager, Max, is very helpful and patient even though his staff are the exact opposites. Even with a scheduled appointment, still had to wait for my turn with 4 other customers waiting. I made an online purchase but had the option of picking it up at the store. On arrival was told they had to activate the phones even though i told them that i didn’t want activation until after Xmas since the phones were a gift. They did not want to hear and was adamant that this was the procedure. After a call to a CS rep at the corporate Care Center, this was corrected. However, wasted over an hour when all i needed was 5 mins to pick up the phones.

WORST EVER!!! DDONT COME HERE! TURN BACK!
I checked in and sat in the lobby for 45 minutes waiting to be called… Nobody ever came over and told me how much longer the wait would be. Home robes horrible horrible! I ended up walking out!!!

«Sprint Store on 19 420 Nordhoff… Where We Make the DMV Look Fast»
What NIGHTMARE!!!
I’m dealing with a stolen phone so I have to get a new one. I called Sprint (the corporate one, not this place) ahead of time and they said my price for Samsung Galaxy S6 128gb and my various options. They said the best for me was reducing my bill $ 20 a month then doing an ‘easy pay installment billing’ for $ 28.50… which is basically paying a difference of $ 200 or so over two years but then I own it instead of leasing it. So… $ 28.50 a month.
I called this hellhole ahead right as the store opened at 11am on Sunday (why so late!?). I asked if they had a Samsung Galaxy S6 128gb in stock, they did. I said I’ll come in to get it, nice and easy. Or so I thought. She didn’t tell me there was a long wait or that I could have had an appointment. I show up at 11:35 and I reminded her that I was the one who called and she said, «Okay, it’s a 30 – 40 minute wait.» It looked like the DMV in there. I said, «Why didn’t you tell me I could have an appointment.» She said I can’t do it over the phone. What? Then how does one get an appointment?
Anyway, so I waited literally an hour, called up at 12:35… not 30 – 40 minutes. I finally get to a guy and they bring out the phone, then he tries to BS me and say, «No, the price isn’t $ 28.50 a month, I don’t know where you’re getting that from. It’s $ 33 a month (x24 months)» «YOUR HEADQUARTERS TOLD ME $ 28.50 A MONTH!!!» I’m not paying an extra $ 108. He wasn’t having it, tried to push the stupid lease on me. He absolutely wouldn’t budge, real callous attitude too, like, ‘whatever, this is the price’ attitude.
I got home, furious, called Sprint (the company, not this place), and asked again if I had it wrong. They said absolutely not and the guy at the store should have had that phone at that price and can’t fathom why they wouldn’t give it to me with the the BS «upsell.» The Sprint rep on the phone was pretty pissed actually.
So yeah… they don’t care about your time here. The workers here, from what I could tell, are just absolutely mailing it in. Like, they wanna just show up, do just enough not to be fired, then hit a party or something after work. And, you can get «expert» advice from them like this one customer asking the difference between a Galaxy S6 and an LG G4 and she literally said, «Um, dunno… just have more stuff on it.» More «stuff» on it?! The hell?!
If you can avoid this store, just go to Best Buy across the street to walk right in.
UPDATE:
So, I called Sprint back (corporate) to make sure, again, that I was in the right and they assured me up and down that the prices they were quoting me weren’t just «online specials» and that the price will be accurate in the store. They were still in shock that the store is pulling this. Sprint said they would notate it my account, that the $ 28.50 price is exactly what I’d be getting, so the store wouldn’t be confused.
Okay, so I called various other stores looking for the 128gb version of the phone and the ONLY store in the entire LA area to have it was this place. Ughhhhh. So, I set-​up an appointment after work at 7pm and drove out there again. I got there early and was actually talking to someone within 10 minutes. However…
SAME BS run-​around!!! The worker refused to give me the phone for the price Sprint told me! I ask for the manager. George, came over. He was flippant, like, «Nope, our in-​store price is different.» I asked, «So, you are Sprint, not Radio Shack-​Sprint, not iMobile Sprint… you are ‘Sprint’, affiliated with corporate Sprint, right»? George said, «Yes.» I said then, if you guys are an arm of Sprint, why are you acting like you’re competing with Sprint?! He flat out told me, «The prices online cheaper than in the store.» I said, «Then why would ANYONE COME INTO THE STORE!!!» No answer. His story doesn’t make any sense.
So, take it from George the manager of this store… save yourself a ton of time, a ton of money, and a ton of hassle and just get it online!