Pizza Hut

Ordered pizza here tonight both «a little bit crispy».
One was good the other burnt. So I called up the place and they had such a bad attitude about it over the phone — so I offered to return the burnt pizza if they’d give me another one.
We get there and Donna, the manager tonight was extremely rude to my wife. She first off admitted when showing her the pizza that it was burnt — then tries to justify it by saying we wanted it cooked well done. Basically playing it off like it was our fault they put a burnt pizza in a box and sold it to us. My wife asked why they even put it in a box and gave it to us and she only said «we’re busy» and «well I didn’t cut the pizza».
But being the manager your responsibility is for everything in your store.
My wife told her that she was being very rude and Donna’s answer to that was, «yeah I know because I’m busy».
What kind of customer service is that?
A simple «I’m sorry for the oversight but I hope you come back and let me reimburse you for your pizza» would have been fine! Heck even an «I’m sorry» would have been something.
We’re sick of poor customer service here and won’t come back. They’ve screwed up our pizzas there several times in the past — and I get it — no one is perfect but if you can at least treat your customers right they’ll come back.
We drove a total of 40 minutes getting everything settled and they don’t seem to care about our repeated business there. So we’ll take it elsewhere.
I’d recommend you do the same, considering the more business they have the more they seem justified in treating customers poorly.