99 Cents Only Store

This 99 cent store needs more helpful people like miss alicia. This associate at this store took time to help me. Even though they need more worker at registers, the store is always well keep.

This 99 Cent Store is in the same parking lot as Walgreens. It is really close to a relative’s house and my family goes here a lot. Today I stopped in while waiting for my Subway order. I only bought a few things but thankfully they have air conditioning. It is super hot today. The gal at checkout was really friendly.

The cashiers have no sense of what customer service is, it does not matter if you give this place your money morning, noon, or night, the customer service is simply not there!!!
I informed corporate about this issue and provided a corporate response. If you want to give this place your money, be prepared to wait in long lines and very rude cashiers.

The girl at cashiers, when she hand my change she didn’t put in my hand, she life on the counter. She didn’t say hi. She didn’t say thanks. She look death at me. Hell my friend and I are both 27 years old. Bad customer service.

its a really good place to get random items at a bargin and when i go i usually end up buying more than i anticipated lol… however now that they have expanded or rather closed in thier aisles to add more items the store seem way too cluttered… on top of that its always crowded at the check stands and they often take too long to call another cashier… but its not all bad here because most of the employees are actually very friendly… altough there are time when they are stocking the store and their boxes and carts block up the aisle making it impossible to look for an item you want. i understand how hard it is to stock a store while customers are present but there are some employees who won’t even attempt to move over or offer to help you look.
on a side note i saw an employee leave the restroom with out washing her hands D:

Normally I can drop by this store pick up some random items such as: Tupperware, plastic tablecloth, or gift bags that I need for a buck and walk out but tonight I had a different experience.
One of my first visits to this place there was a loopy homeless man yelling at the female employee for some hot water to make some instant dried food he had just bought. Obviously the store doesn’t have that so I redirected him to the Starbucks for it. The employee was a normal girl and thankful he left. I had a nice chat with her.
This evening I came into the store expecting another normal-​ish quick experience. I like that they have a lot of holiday stuff for cheap so I come to check out those items in particular. As we know, tomorrow is thanksgiving and it is understandable that stores will be more crowded than usual. The lines suddenly got huge and the staff opened up about three registers.
Two customers, one in front of me and another woman on the next line pull out $ 100 bills at a 99 cent store. I mean common sense that they probably don’t have exact change right away so bring smaller bills people! This wasn’t the issue though, so both the of the cashiers call for what looked like a manager or supervisor which was female I believe named Guadalupe or Maria… I forget sorry. The cashier I have drops the mans large bill somewhere under a crack or something near her drawer. The cashier named Jessica proceeds to curse and drops like three F bombs which was really unnecessary and unprofessional (even for the 99 cent store). At first glance, I observed the cashiers because I was waiting in line… Casual clothes, no uniforms but when I saw my cashier I thought she would be a nice girl. Next thing you know instead of waiting for the entire amount she hands the man of whom has a son she cursed in front of, about $ 7 and some change then proceeds to say to him I’ll give you $ 90 in a bit. Making them wait a while for the manager to arrive. Once the manager gets there she then says she didn’t bring enough for the man, seriously? Anyway, now Jessica is helping me. I grabbed five plastic place mats on accident because I only wanted four. I’m usually not a whiny customer especially when I see employees struggling, so I tell her I’m sorry I accidentally grabbed one too many because the mats were stuck together. Jessica rudely rolls her eyes and doesn’t say anything to me at all. Her body language was full attitude. I was sparing her from me causing a scene and also sparing the people behind me for more wasted time standing in line since it was being held up already. Instead of giving my items and transaction any attention what so ever she was worried about other things going on. She then rang me a total of about $ 46 when all my items were less than ten count. Immediately I’m thinking what on earth did I buy?! I saw the error on the screen… She rang me up for $ 32 fake plastic flowers. I told her that it can’t be that much I didn’t even grab many items… once again she saying absolutely nothing about her error! Instead being all tense and rude. It wasn’t my fault she kept screwing up but I gave her the benefit of the doubt. If she kept making mistakes and at least had a more positive attitude or AT LEAST some customer service I would probably have not even cared much.
Thank god I caught it cause I would have been super angry if I left and realized it later on. Anyway without even apologizing or saying a word to me she tells her manager to void the item she overcharged me for. My total was really $ 15 and some change.
I am usually not one to care much about buying things but hell no I’m not spending that amount for fake flowers!
Continuing on, the manager comes by and voids the item… Of which also does not say a word or apologize. It makes me question what training these employees get or if they get any at all? Way to fit the criteria of miserable customer service employee at a crap store! Someone needs to take control and create some sort of standard for these people.
Overall, I pay and I as I am trying to leave I have to search for which bags were my items as Jessica just threw my items everywhere in a confusing pile of plastic bags that are all over the place.
Slow down and focus a bit. I mean hell go ahead a keep ignoring the customer in front of you but at least try to not be rude. I did nothing to her, I didn’t give her a harder time and I sure as hell didn’t need to hear her lose her poise and curse in front of our line.
My aunt loves this store, as far as returning – I will here and there when I need some random item. Next time I won’t be so nice and understanding. Step it up or quit the customer service job if you can’t at least have some common sense or any manners.

They had pens! That’s all I needed.
Well, the ‘clicky’ pens to be exact, and they had some. I don’t know how well they work. They’re not for me. They’re for my boyfriend at his job. So, we’ll see.
And I found them easily. It was one of the first aisles by the entrance. Thank goodness, because I didn’t want to spend too much time here. It was busy.
The checkout lady was nice — a little slow at counting money, but nice. Oh, and she checked a five dollar bill for authenticity. That’s sooo weird. $ 5?! Really?! It wasn’t mine, but I had to laugh on the inside. If it’s part I her job, I understand, but still…

Usually go to the one on Roscrans in the Norwalk square. Love coming to 99 cents first then dollar tree, usually always happens cause i cant find atleast one thing thats on my list, but i love coming here, to get just about anything i need.

There are some very rude ratchet customers here who are very rude! Some teenaged girl got all pissy at ME because the cashier didn’t move the conveyor belt up so that she can put her things on it. Some people are so impatient.
I hate how it gets really busy sometimes but only a few checkstands are open. Other than that, its convenient if you want some snacks or supplies and stuff. There are things with brands here and not only generic brands, which i am grateful of. Sometimes I buy candy here to sneak into the movies with me. (: haha

So I walk in trying to buy a du-​rag so I can economically put on my dodger blue wig for the dodger game. I ended up with $ 15 worth of snacks, tupperware, disposable cups and a 45 piece kitten jigsaw puzzle. Yall know this happens to you on a regular basis as well! GUILTY! GUILTY!!! ALL OF YOU!!!
This new store is so awesome and organized! I even buy produce here occasionally (gasp!). Even if I was a millionaire I would shop here.