Enterprise Rent-A-Car

I had to do a vehicle swap out because the vehicle that was given to us at a different branch was way too big for our needs. It was Memorial Day weekend and everyone was completely sold out (called several branches). When I called this location I spoke to «RC», he was very positive and helpful over the phone (unlike all other branches who were kind of negative over the phone). RC told me to go into his branch and he would fix my problem. I got into the branch and the place was a packed house !! Let me remind you its Memorial Day weekend, RC was running a well oiled machine there, he was multitasking and getting all issues fixed and customers leaving with a smile left and right. RC was helpful and very professional, easing everyone’s nerves reminding all customers that everything was going to be ok and thanking them for their patience. RC should be commended for his exceptional service and upstanding professionalism !!
We left in a beautiful BMW that suited our needs with huge smiles on our faces and a greater respect for enterprise and the Norwalk team !!
–one happy couple

My sister and I came in the this place to pick up our rental. Immediately was helped by a male rep. He was nice and made the process easy.
I gave them a 3 star because:
1) car we booked online was not the same one we got in person
2) interior of the vehicle was dirty. Stains was on the driver and passenger seats and floors.
3) did not like how the representative that helped us tried to sell me car damage coverage for $ 19.99 a day when on the paper clearly said $ 16.99 (Shady)
Overall, it was experience was alright.

I’ve been coming here for years and never had any problems. Always friendly and great service.

Worse wait time. Understaffed waiting over 1 hour to get a rental. Do not recommend this place. Friendly staff but the wait time is horrible.

Matt is one of the managers, I rented a vehicle from there 5 days ago they’ve been extremely helpful. Great customer service. Super polite. Totally recommend this enterprise if you were to rent a vehicle. I was given the choices of a Bmw since I am a Bmw owner, but I don’t need any more trouble haha so I rented the Ford Focus and it’s a great reliable car with 33 mpg. Thank you Norwalk Enterprise for your great service!

I just want to start off by saying Dijon, the associate at the front desk was awesome. I work in customer service and he was everything I expected and some!
I had a few out of towners with me and he treated them really good and got them an excellent rate!
Thank you Dijon, you need to be recognized for your service!

This place is great. They got me in and out. Dulce and Matt took awesome care of me. I recommend this place to all my friends and family.

Had an excellent experience, they made this so easy and fast for me. I would definitely recommend them and will be using them again in the future. Thank you for the great service.

Very satisfied, Gabriel made my experience very satisfying, all went very smooth from picking up to drop Thanks Again for the smooth experience Gabriel you Rock!

The 4 stars is for the Associate Ben. Good customer service and very personable. The minute I walked in the thicker Hispanic lady looked of From head to toe and looked at the other male associate with the face of «look at this guy that just walked In», RUDE! she kept rolling her eyes acting like I didn’t notice her caddy attitude. Same with the other male associate. Word of advice, watch how Ben works. You’ll learn a thing or two. Body language speaks a million words too.

What a complete waste of time. Because I was using the business account for the rental she (Dulce) required the following: 3 personal references and phone numbers, a personal bank statement and a home utility bill. Asked me for all of that AFTER she ran my credit card.
W.T.F. Who goes to rent a car with all that in their back pocket. So, I cancelled and asked her to make sure the funds won’t be held on my account. She, of course, assured me funds would not be held. But, guess what. Of course they were. Stupida.
Off to Avis where there were no such hoops to jump through and Tony was a pleasure to work with. Got me on my way in less than an hour from my Dulce experience above. Go here to rent a car: Avis at 13 770 Firestone Blvd, Santa Fe Springs, CA 90 670, Phone:(562) 802‑3087
Enterpieceofshit. Thanks for robbing me of $ 400 for the weekend and making me late.

Excellent experience from beginning to end! Friendly and helpful staff. Both Tenea and Dulce were very accommodating in coordinating both my pick up and drop off. They made me feel that the customer mattered! I will most definitely call them should I need to rent again!

EXCELLENT CUSTOMER SERVICE!!! The staff members are very professional, friendly, super helpful, and go out of their way to give you Excellent service. I have never had any problems with the Norwalk location. I wouldn’t change them for anyone else.

I was here a few days ago to pick something up from the rental I had dropped off the day before. I called an hour ahead and let them know that I would go pick it up. They told me it would be ready by 11 and here I am almost 45 minutes later still waiting. The people here have the worst attitude and are so very unprofessional. One of the workers in there seemed more focused on a personal phone call than any of the customers in there. I would definitely not be recommending this place to any of my friends or relatives.

I’ve rented from enterprise numerous times, this was my second time here and still same bland customer service. The check out is quick but when your trying to return your car, it seems like they could care less about you because they already took your money. I came to drop off the rental yesterday and needed a ride back when I was told I would have to wait for approx an hour for them to drive me back. Honestly I don’t know what type of customer service this is, I guess they don’t care much about their customers.

Dear disgruntled people: I recommend exhibiting a friendly attitude and I think you’ll get it in return. Have reasonable expectations, too — the free ride is subject to staff availability and is not an on-​demand taxi. If twelve people return cars at the same time, and four want rides, and there are two customers who called in advance for pickup… what would you do in their shoes? (NOTE: Always call at least an hour in advance for pickup, and to be sure you’re within their radius so you don’t have the unpleasant, last-​minute surprise.). I have a lot of ringtime at car rental counters, and I’ve seen five times as many rude, stressed out customers as I have agents. I’ve seen agents at this location with the proverbial patience of saints. Climbing off the soapbox…
I rent from Enterprise approximately several times a month, and this is one of my two most frequent rental locations. Yeah, really. I’m surprised I haven’t reviewed this location before. I have two favorite Enterprise locations, and this one is the best. Both have amazing staff and flawless customer service, but this one’s the best because:
1) quick check in and checkout
2) great selection of vehicles and staff upgrades me when they can since I’m a regular
3) easy to reach by phone
4) consistently REALLY polite and professional
5) cars seem cleaner and better cared for than most locations
6) only once or twice have I ever had to wait more than 10 minutes for a vehicle (e.g. for one to be cleaned, or pulled from another location)
7) they’ve never failed to honor a reservation — even when they’re short on cars, staff has a polite, professional, «can-​do» attitude.
8) they never fail to ask all the right above-​and-​beyond questions (how was our service, do you need a ride anywhere, etc.) even though I’m a weekly customer who answers «fabulous as always» and «thank you but no» every single week.
Although staff at Enterprise locations do rotate fairly often, this branch seems very consistent. I’ve been going here for 2 – 3 years. There’s some type of training or larger-​than-​the-​individual employee philosophy at this branch that makes this location a jewel in the Enterprise fleet.
P. S. Unilocal shows other, mistaken addresses/​entries for the Norwalk-​La Mirada branch. This IS the correct address. I believe they built/​opened this new building about the time I started renting from them. I think they also have a few cars down the street near one of the auto dealers, but this is the main branch location for this area.