Palace Cleaners

Poor service, there should be a negative star so we can rate this bussiness the way it should be.
I dropped three shirts on a Wednesday and request to have them ready by Saturday morning, I even call on Friday to maked sure they will be ready on time, she said early morning saturday, I stopped by Saturday at noon and my shirts were not ready.

They were very polite, unfortunately my comforter was there almost two weeks and never got cleaned. I took it in on a Monday and they said it would be finished by Friday. I went in Friday and it wasn’t done. They said Tuesday so I gave them till Thursday which was almost two weeks and it still wasn’t clean. I understand they are busy and am very understanding but don’t take advantage of my pleasant nature. I picked it up dirty got a refund of the amount I paid and took it somewhere else. Won’t be back.

Not happy. Dropped off 2 items for alterations and repairs and specifically stated I needed them on a Tuesday. I even pre-​paid. Well, I go in to pick up my items, and it turns out the alteration lady forgot to complete the work. The owner found my items shoved in a corner beneath other orders. All he said was «not ready». No apologies, nothing. I was pissed. I got my money back and I will gladly take my business elsewhere.

I have been coming here for years. Kenny and Nicole always took good care of my clothes and I can’t complain at all. They were always fair, honest, and kept their promises. Consistent great customer service.

If someone says it will be ready for pick up Thurs it should be ready Thurs not Friday or Saturday

I really hate to give bad reviews but I am so unhappy with this place. I took two sweaters about 3 years ago. The first one was an inexpensive Marc Anthony sweater from Kohls and the other was from Express. When I picked them up, she gave me the one from Express and the second sweater she tried to give me wasnt mine. It was clearly a female sweater and it was a different color. I tried telling the lady/​owner that it’s not mine and she tried convincing me that it was. I think I know my own wardrobe, thank you very much! She finally agreed to look into it and promised to call me the next day. She never called me back. I called and left a message and did not get a call back. I went back on a Saturday and was assisted by a young girl. I told her my story and she said she needed to speak with the manager and agreed to pass on my message. I never received a call back from anyone. Even though I live across the street from this place, I drive 10 minutes to La Mirada because their service is far more superior. They can keep my $ 40 sweater. The owner should have owned up to their error and paid for my sweater. Had she done that, I would have continued my business with them. Oh well.

I was recommended to this dry cleaner by a co worker. I was a bit on the defensive side, being burned by my old dry cleaners. I decided to give them a whirl. I took my work ties and my suit and was pleasantly surprised at the attentiveness and friendly nature of the workers there!
Not only did she make sure I was content leaving my clothes there but she asked questions and ultimately I received a discount for being referred over from someone else.
When I came back to pick up my clothes she told me that she wanted to keep one of my ties a little longer to make sure all the stains were gone. I was deeply surprised, other cleaners would have just given it back to you and thats it.
Needless to say, I have become a regular customer now and am willing to refer anyone and everyone! Best cleaners in the area!

My husband was referred here by my best friend who’s family have been coming here for years. My husband was so impressed with their hem job that he convinced me to switch over.
Once I’ve switched over from my Dry Clean on Firestone down the street, there was no turning back. My Palace Cleaners has Nicole. She is kind, warm, friendly & most importantly, does a great job!!! Each time I bring a garment over, I can trust that it will return to me in excellent shape. I have been coming to Palace Cleaners for ~2 years now, & recently had my wedding dress altered here. Nicole did an amazing job. Now I am getting my wedding dress cut short & they have even offered to steam clean my shoes!!! I couldn’t be happier & now understand why her customers who have moved as far as Irvine will make the drive. It’s truly worth it. Great dry cleaning for a great price!

Been coming here over 20 years and I’ve never had one complaint, beside the hobos in the parking lot. They treat you good and remember your name. Doesn’t really get much better. Dry clean, patch job or just in a last minute bind and need some nice tight creases, this is your place. 5 stars

Local dry cleaners, needed to get my stepsons dress pants & shirt pressed for the Homecoming dance. They don’t usually do same day but he did! Thank you!

The service was not great but not bad, had a incident where my shirt was not ready on promised date.

Finally, I think I have found a dry cleaners that does a great job, is conveniently located and doesn’t cost an arm and a leg!
The results are fabulous — clean smelling, expertly pressed clothes.
They are wonderful — you can tell by the crowd the develops around 4 when people get off work. Not to worry though they are fast and have even helped me out to the car! They are are also accommodating when you need something quick!

I’m a loyal weekly customer and have been for about 10 years. Great service and prices. The staff is super friendly and always have a smile. Clothes come out smelling and looking like roses. Easy location, plenty of parking.

Excellent Service! 15 years of been a Customer. always enjoy a Mom’s and family business like. Please continue with your excellent service and smile. Thank you.

I am a twenty (20) year customer of Palace Cleaners. I would not keep going there if I did not like their service. They have always been kind and courteous. The cleaning has always been well done and timely. Good family people, great service!
If you are local or in town they are the place to go.
Brian

The lady is super nice and does excellent job. My dry clean always finish on time, they redo the job if there’s any problem and even apologize. They have reattached buttons that were getting loose. Take your business here, they deserve it.

I have been loyal for over 8 years to this dry-​cleaning and alterations haven in Norwalk. The family that owns this business are so kind, and always guarantee that you will get your clothes back on time and well taken care of. They will always be honest and let you know if they won’t be able to handle your dry cleaning so that you won’t naively send them elsewhere. I appreciate their honesty, and they always try to help out customers without overcharging them like other places in the vicinity. I had a really hard time getting a stain out of a white shirt and they were so kind to try different methods without over-​charging me and also dry cleaning it for me courtesy at no charge! Now that is customer service!