Four Points by Sheraton Norwood

Checked into this hotel while coming to Gillette stadium for a soccer match. Check in was very easy and the staff was pleasant. The rooms were clean and the location was key… Only 15 min away from stadium without traffic. They have an on site restaurant but we didn’t get a chance to try it. Only reason why it didn’t get 5 stars is bc the shower water pressure was at a very minimum… also the bathroom doesn’t have ventilation and after some spicy wings from a local pub let’s just say «nobody use the bathroom for another 35 – 45 minutes»

This hotel is ok, but since I am a light sleeper, this hotel is a little too noisy for my taste. As others have commented, you can easily hear hallway noises (talking, doors closing, etc) from your room. The beds are a little firm, but they do give you a variety of pillows w/​varying firmness which is nice. There is a restaurant on the first floor where you can pay for a meal.

This place keeps getting worse. I called them the day before my stay to ask if I could get a crib for my newborn. She said the cribs are «ancient» and I said that is fine. I told the woman who answered that I’m concerned that my baby may disturb other hotel guests when she wakes up in the middle of the night. The hotel staffperson accused me of wanting a free upgrade! She said I could only get a Queen «cozy» room because I got it online and they will not change it. They are giving me the WORST room in the hotel intentionally because I booked it online. I said I was willing to pay an upgrade fee but she would not change it. Then she suggested that she transfer me to reservations so I can book an ADDITIONAL room for my baby (why would my baby sleep all by herself in a hotel room??). I wish I could cancel this hotel and stay somewhere where the staff can show their guests basic courtesy and decency.

I would highly recommend this this hotel. It was very clean and the rooms where modern and up to date. It was perfect to stay when going to Patriots game. I will be back next year.

Outstanding hotel in a convenient location for jumping off in any direction.
We were up for the Pats/​Bills game, I looked in Foxborough and the hotels were nearing $ 300/​night. Got a great $ 89 King rate here and the rooms were absolutely first class, they’ve all been updated with flatscreens, a full shower, and even have a safe and small fridge. The staff was beyond friendly and accommodating when I needed some late night dining options because we had conked out after a mega-​tour of the city one day.
The hotel has a nice restaurant and bar with a very good breakfast buffet. Highly recommended. Lots of dining in the area and its only a 15 minute drive to Patriot Place, which is unlike anything I’ve ever seen. Whats not to like, we will definitely be back. And BTW, I’ve seen some comments about this location being «too far» from Boston. Its 23 miles, sheez.

Being that this has been my second home for the last month or so I think I have a pretty good idea what its all about. This is a great hybrid from a full service hotel to a Marriott Courtyard style hotel. The staff is friendly (althought not quite Southern USA friendly that I am used to in Texas). The hotel is very clean and well laid out.
I have stayed in standard rooms and suites. There are a few things I REALLY like about them all.
1. The curtains actually BLACK OUT the room. For some travelers this could usually require an hour or so of moving furniture, equipping pins and leaning lamps against curtains (dont like you know you do it too). This was very nice.
2. The sit down desk integrates with the dresser. This gives a ton of desk space which is great for office work, creative projects or just collecting all your CRAP as you go in and out of the room.
3. There are plugs EVERYWHERE. This is a nice upgrade from a typical hotel. Were in the year 2014 people, were all wired up like The Matrix. Admit it, you have a laptop, a tablet, 2 phones, an extended battery, bluetooth SOMETHING… we need plugs, especially by the bed which dont require us to move an end table exposing us to the terrible years of dust accumulating under it, all in the epic search for a plug next to the bed…
4. The shower gets HOT and its HUGE… This is nice for several reasons, but the pressure is nice and it just works. They have Shampoo/​conditioner/​shower gel all in self contained spots in the shower itself. Its good stuff, dont need to bring your own.
5. The bed feels like it has 5 inches of pillow top to it… Mainly due to the comforter that is nice and thick. This isn’t cheap old blankets. Its on the best side of beds I have slept in and Im in hotels A LOT. This is a big perk as far as I am concerned.
Issues:
The only thing I have is really petty. Closet space is SMALL… Think one 12 inch rack small. Nice dresser space but the rack will kill you…
The AC blows RIGHT into the bed in the smaller rooms. If you have allergies or issues, this is going to make a hot mess out of your nose and sinuses. If you dont need a fan going on all night you will be fine…
The restaurant is very good although when I review that it has one flaw and only one flaw, its SLOW in there… maybe it was the group we had I dunno, but they’re not out fishing for the salmon I am about to eat are they? Moving on…
We had a conference in the hotel in the meeting rooms and the Tiffany Ballroom (another review again). The rooms were great, AV worked like a charm and they had all the stuff available that we needed. They are very accommodating and great to work with.
The hotel isnt really walking distance from anything, but Starbucks is less than a quarter mile away and there are plenty of places to eat for variety as well as a Walgreens just in case. In all reality you just cant go wrong here

Great place to stay in south of Boston. Well maintained and quiet area. Good breakfast buffet (w/​charge) and restaurant. Easy access to highway to Boston. Friendly and helpful staff.
Shuttle service to Norwood commuter train station. Our room happened to be close to the elevator (room was a bit noisy). Otherwise, it would have been 5 star!

It’s a hotel. My standard belief that most Starwood properties are incredibly overpriced applies here, but this one at least does have fitted sheets and is comfortable. The hotel itself is very large — get the wrong room and you’ll be doing some semi-​Vegas style walking from the lobby to the actual room. Also, there seems to be a lot of different room layouts. I don’t think I’ve had the same layout twice, and I’ve been here four times at least. There are even strange king rooms with a little… offset room for a couch. I’m guess they had a pot they couldn’t squeeze another room in to, and so those rooms just got a little bigger, but in a strange layout. What you do want to avoid is the rooms near the elevator. Even a room that couldn’t possibly have shared a wall with the elevator was quite loud each and every time the elevator when up and down, so I guess I’d say I’d rather walk than be woken up by the elevator. The hotel is probably just getting old? My guess is this wasn’t originally a Four Points, and is just in need of a refresh.
The restaurant is surprisingly good, as far as hotel restaurants go, and the staff in general is very friendly. I will specifically comment that some of them seem to live a quite idyllic life — one guy has checked me in multiple times and each time asks me when I will be checking out on Thursday morning (so that the staff doesn’t bother me in their attempts to turn the rooms, I guess) and he has expressed shock and horror each time when I tell him I’ll be out by 7:30−8am. «Oh, that’s so early!» Is it? I mean… I have a job… getting to the office at 8 – 8:30 is just… normal? I would personally consider it late? Does the hotel staff think people travel Monday through Thursday and pay the super expensive Mon-​Thu «business» rates they for giggles?
Either way, this has become our preferred hotel in Norwood, it seems. And I’m fine with that… it could be a whole lot worse. Never mind that I’ll be converting those Starwood points in to American Airlines miles for Cathay Pacific flights, so bring on the promos.

Let me start out by saying that the staff, from the front desk to housekeeping to the wait staff in both restaurants were excellent to outstanding. I couldn’t ask for a more pleasant experience than I received from them all. Kudos to the bunch!
My problems are with the facility itself. It is getting old and tired. For an almost $ 200 a night hotel, I would have expected more. The room was supposed to be a «preferred» room yet there were wrinkles in the rug, tile falling off the base in the bathroom and holes in the wall by the sink filled with caulking where, I assume, a hair dryer rack was once mounted. I had requested early check in but room wasn’t ready until 3 PM +. My first full day there (after the first night) my room was never serviced at all!
While I found the food and drink in the main restaurant (One Bistro) excellent, the breakfast buffet at Zachariah’s was paltry at best.
I had chosen The Four Points on past experience with Sheraton as well as due to its location. I stayed almost a week and had, at various times, to be in Wareham, Canton, Westwood, Norwood and Medfield. A good choice for a base camp. Would I stay here again? Doubtful but won’t say definitely not.
I will say that the Four Points Norwood is not the brightest star in Sheraton’s network of usually outstanding lodgings.

I would not choose this hotel again. It was a work trip and the local team booked the room block. New hotels are opening soon in the area. The Four Points hotel needs remodeling and systems need upgrading. The HVAC system in my room was noisy enough that it had to be turned off in 47 degree weather. A colleague said she also turned off the HVAC and unplugged the refrigerator because of the noise. I considered unplugging the refrigerator because it was so loud but knew I’d forget to plug it back in. I took Melatonin to try to sleep. It worked on the first night but not the second night when I had to turn off the heat due to noise. The water pressure in the shower is awful and despite the option to adjust the showerhead (a knob and second setting), it’s fixed into position. It’s a shower only option, no tub, with a fixed glass door so you need to be in the shower to adjust the temperature. I simply turn the shower head toward the wall to avoid stepping into freezing cold or scalding hot water. There is no option for MSNBC on the television, which I found odd given the multiple ESPN channels. I was acknowledged as a Starwood member, which I was not at Aloft in Chicago a while back. I’d forgotten about my Starwood membership since we mostly use Hyatt and Marriott and I was not asked at Aloft (missed out on points).
My room was clean and I appreciated the outlets in the headboard since I did have to charge multiple devices.
I did enjoy the breakfast buffet and it was included in our rate. Wifi was also included.

Room reeks of bleach and cleaner. The bed sheets smell hazardous. Would not stay here again.

I wanted to give this hotel a good review. We normally stay at the Courtyard by Marriott but decided to give this as a try. It has a very good Rt. 1 location.
Benefits: Not a long walk from the parking lot to the front desk and elevator bank, quick check-​in and check-​out, clean room.
Complaints: Very loud heating/​cooling system, terrible shower that is either VERY hot or VERY cold with low, low water pressure (I understand it is green but I still want some pressure) and you had to turn on the shower while being inside under the shower head and deal with the extreme temps… (how about a sliding door so you can be outside to turn it on?), and there was a strange, consistent banging noise throughout the day and night on the wall on the other side of the wall of the bed.
I will not stay here again next year. I will either try the Residence Inn or return to the Courtyard.

Wonderful hotel stay! Awesome pool & hot tub area! The room was cozy and well appointed. We dined at the in-​house resteraunt which was great, making this a superb stay overall. We’ll definitely be back… My husband and I frequently go on these little random getaway from the house trips.

Very stylish room décor, but when it’s 30 degrees outdoors, the lack of heat in the bathroom posed a bit of a challenge! The solution was partly provided by the hotel, and the rest by ‘thinking outside the box.’ (A towel under the blow dryer helps to quiet the rattling of plastic on faux granite.)

Front desk staff is very nice and helpful.
Room is small but comfortable. Where the TV is hung on the wall was a bit awkward for me to watch from the bed. The bathroom is small and the shower is odd. The door is far from the faucet so you have to reach through the water to adjust the temperature when you get it.
The breakfast buffet offers a lot. The made to order omelet was awful. The chef didn’t know how to cook spinach and therefore let the water in the spinach run onto my plate. Looked like egg and cheese gravy.
The conference area is nice, but the chairs low and uncomfortable.

This past week I spent 2 nights here on business. Friendly front desk staff. Unfortunately, when I was leaving for appointments on Tuesday morning with my boss, we were creeping out of a parking space when all of a sudden BAM! My car was struck by one of their maintenance workers Immediately exiting the car, the worker said, «Oh my god, it’s my fault! I wasn’t even looking! I was looking at the dead flower, and knew it was dead and had to replace it.»
Because the way insurance works, it doesn’t matter the situation… the person backing out is at fault, no matter how fast or slow you are going. EVEN WHEN THE OTHER PERSON ADMITS FAULT!!!
So I would like to say THANK YOU Sheraton for stepping up to the plate to be responsible for your employees actions! NOT!!! $ 3014 worth of damage to my car because of a careless worker that was more interested in a dead plant rather than a paying business customer who spends more than 100 nights on the road each year!
Believe me, I will be sharing this story with many business people who spend many nights on the road who also know many people.
Step up to the plate and take care of a small issue in respects to your business, but a large issue with respects to me!
And to boot, not one person called or came to my room and apologized! Not even a comp night or a comp dinner.
I am extremely disappointed!

We’ve stayed at an Allergy Free Double Queen Guest Room for Mother’s Day get away. The room décor was out dated, and although there was a big humidifier in the room, it wasn’t very effective, plus every time when I entered the room, I would start to sneeze. The drainage in the tub was very slow, but the shower has enough water pressure, so it was nice.
The staffs at the front desk (special kudos to Megan) and the restaurants were very accommodating and helpful with our requests and needs. Our reservation included breakfast buffet (If purchased separately, it’s $ 14.95+tax per person), served from 6am~10am, the highlight was the Omelet, waffle and smoothie station, they added a nice touch to the standard continental breakfast spread.
Over all it was a good stay, and would stay here again if we were in the Boston area.

Disappointed to dock two stars. We went to a wedding here yesterday in the Tiffany Ballroom, and the staff and the food were just not up to usual par.
Banquet and bar staff in particular were very surly. Not a smile in the bunch. The bartender balked when I asked for a rocks glass with ice and lime so I could share my wife’s wine and demanded to know if I’d brought in outside alcohol. Uhhhh… no. Then she cruised by me twice as I talked with my friends and eyeballed me to make sure I wasn’t sipping moonshine or whatever. Rude. I get that there are liability issues, but she didn’t have to be such a pain in the ass about it. The drivebys were totally unnecessary and made me feel very uncomfortable at a social event where I was supposed to be enjoying myself celebrating a friend’s marriage.
Passed hot apps were overcooked and non tasty. Cheese and fruit platters were appropriately cheesy. Cocktail pours were generous despite the barmaid’s personality handicap.
Our table server was businesslike, brusque, and borderline rude as well. She was a very competent server, but there was no love coming from her. Water glasses were refilled once over a three hour stretch. The once mighty salmon fillet was overcooked. Dessert was cake with the richest buttercream frosting ever. Yum.
The main reason for the staff attitude, I’m assuming, is that it was snowing out and no one wanted to be there. I get that too, but suck it up, do your job, offer a smile, and don’t be a jerk. Sorry, Four Points banquet staff. You lose this round.

Almost perfect stay
This is a great hotel in a great location for me. The hotel and rooms were very clean and well appointed. The room was small, but the bed was comfortable and I was traveling alone. The workout room was great and the pool looked terrific, very nice size for a hotel pool. All of the hotel staff were friendly and accommodating.
I had a late dinner in the Bistro. Food was good, hot and served fast. A great combination. The scallop appetizer was very good. Salad was fresh.
I had breakfast the next morning at Zachariah’s. Nice buffet with prompt service and an «egg’s to order» station. Perfect for my needs.
The only complaint I have is that the walls in the rooms are VERY thin. Luckily I carry earplugs and that did the trick. I hate to have to use them, but sometimes you just have to.

Overall this is a very great hotel close to Boston. I’ve stayed here 4 or 5 times, mostly for business purposes.
1) Depending on the type of room you get in which part of the building some rooms are more spacious than others. However, they are all nice and come with flat screen TVs. The only rooms that are awful are the ones overlooking the swimming pool on the second floor.
2) If your here for business purposes the conference rooms are pretty standard. But, what is included is a nice goody table stocked right outside that is consistently filled and attended. Many hotels do not offer this benefit for its client.
3) There is a nice salt water pool and hot tub on the ground floor, which is better then what most hotels offer. The gym is also better than the usual ones you see in most hotels. There is a nice outside area right by a small creek, which is nice for lunch during the summer.
4) Regarding location, now this hotel is right off the hgwy 1 (Boston Providence Tpke). There are plenty of good restaurants nearby and this highway will take you straight into Boston or to Gillete Stadium where the patriots play.
PS: a little secret is the Patriots stay at this hotel during their home games. So this place is good enough for the players and staff.
If you do not want to travel far for dinner the One Bistro is a good restaurant to eat or even grab a beer.
5) The staff at this location is super friendly and very professional and from all the times I have stayed here I have never had one issue. If you have the benefit of meeting Erica at the front desk you will see what I mean.