Quest Diagnostics

Made an appointment, I don’t know why because they don’t honor them. There’s a sign in sheet. There was 1 employee working I think (that’s all I saw). I was taken 30 minutes after my «appointment» time. This place needs more staff and management. I felt bad for the one overworked staff member. When I was able to be seen, the girl working was really nice.

This review is for the Quest in Norwood on MORSE ST, not the one in the basement of the Guild Building on Washington St. I’ve been to the Morse St location twice — once it was terrible and once it was fine. I guess it depends on how many people are waiting and how many staff are working. The first time I went there was one lady registering patients and then drawing the blood… one…by…one. It was dreadful. Amazingly, the phlebotomist/​receptionist maintained a fairly friendly demeanor even though I’m sure she could tell patients were getting very… impatient and pissed off.
I got there at 7:30 am (they open at 7 am) and there were 12 – 15 people in front of me. I waited an hour and there were still a few folks in front of me (you have to sign in, just like detention) and then I had to leave to go to work. F this I thought.
I went back a few days later, and there were only a few people in front of me but there were two people working — same lady as before and another. I only waited about five minutes, then the woman brought me to the blood drawing room, for lack of better term. I was very nervous, as I’m a big baby and I detest needles. She was very good and drew my blood without pain. Granted, I did apply some of my 8 year old son’s lidocaine prior to getting the needle.
In summary, much has to do with how busy this place is and how many staff are on duty…