Enterprise Rent-A-Car

After having my car broken into and needing to rent a car while it got fixed, I was in real need of someone to treat me nicely… The guys at the front completely turned my horrible day around. So friendly and nice. I was completely satisfied with my experience!

We recently went on a two-​week road trip and didn’t want to take our car. We decided to rent from enterprise as it’s right in Novato and seemed very easy. It sure was. We dealt with Brandon most of the time and he was awesome. We rented a Chrysler 200 for two weeks and a day for only $ 517. We put 2300 miles on the car and it sure saved our own cars from all that where and tear. From pick up to drop off, everything was great. I was meeting a friend at Starbucks across the street after dropping off the car today. So I decided that I would walk to Starbucks. This did not stop Brandon from offering me a ride. I just love enterprise and will definitely use them again and again and again. I will also recommend them to anyone who is looking to go on a road trip and not use their car! Kudos for a job well done!

I’ve used this Enterprise location many times for personal and business rentals, and have always been very satisfied with the service and convenience they offer. There are not many options for car rentals in Novato, and Enterprise provides a very valuable service. The staff there has always been very responsive and pleasant to deal with.
As some have indicated on other reviews, their car availability can sometimes be an issue, but they always tried to accommodate, and I would recommend setting up a reservation in advance when possible.

I use this location often. they are the best around, always friendly and ready to help! Thanks soon much!

When friends came to town recently I had made a reservation at Hertz for a car to take them around town in. Hertz didn’t have a car for me and was quite rude about it so I thought I’d try my luck down the street. Although the Enterprise location only had one car, a big beautiful Suburban, they rented it to me at the rate I had been quoted for an economy car and even gave me a ride home to drop off my car. The agent, Brandon Beymer, was extremely helpful and understanding. I will never rent a car anywhere in Novato other than Enterprise. I highly recommend this location.

This is a second time this happens.
My car was at the shop and went as soon as they opened to go rent a car for a day or two. I didn’t have a preference of the vehicle, i just wanted to get to work. There were two employees, one male and one female (blonde and pregnant). The female «tries» to be nice. I politely explain to her I need a car she doesn’t look me in the eye and says we don’t have anything until this afternoon. Let me get your number and name and I’ll give you a call this afternoon, we have cars this afternoon. When I got there, their lot was packed with cars! On a Monday all these vehicles are going to be gone? Seriously !!! BS. I went by at lunch time and about 10 cars were still available. I was lucky enough to get my car close to 1pm on the same day. It’s now 5:39pm and did not receive a call from her at all!
I drove by just for the heck of it and cars were available.
Unbelievable of this employee!
Oh and while I was waiting for her, she told someone on the phone she was very busy but I could tell she was getting annoyed by all the questions the customer had.

I’ve had two experiences here, one I would have given five stars the other was one star… so it evens out to three. The first time the agent was super sweet and helpful. When I forgot a document from home she drove me to get it and was super friendly throughout. She made the process quick and easy. The second time I got Amanda, who i had called previous to picking up the car in order to make sure I brought everything I needed. When I arrived I found out that I needed more than I thought and more than I had. It was confusing because I expected the policies and requirements would be the same as it was a month ago. This wasn’t the issue. It’s my fault for not having all they require. However, when confronted with this stumbling block she was very unhelpful and uncaring when it was clear we didn’t know the next step. Instead of helping us figure out how to make it work she was dismissive and told us to go to hertz down the road. Not, in my opinion, very good salesmanship. Guess that property isn’t hurting for money or customers because their manager clearly didn’t care whether or not she got my business! Her complete apathy put me off using enterprise again which is a shame because they’ve always been my go to company. From the other reviews it looks like people love Amanda. I guess they got the better end of the stick because I didn’t see it. Maybe she had a long day, but coming from a customer service background, that’s no excuse.

Amazing customer service. They extended my rental period to 26 hours (extra Two hours) without any additional charge and they gave me a ride home. I have always had a great experience renting cars from the novato enterprise.

I went online on 12/​19/​2014 to reserve a vehicle for my Christmas travels for 12/​20/​2014 at noon. I received a confirmation # by email.
On 12/​20/​2014 my boyfriend and I walked in the Novato office to pick up the vehicle. The woman behind the counter said all cars were gone and she had attempted to call us @ 8:40am.
We had no received call, no missed calls and no email. We received no offer of apology, compensation, help of any sort. Being that it was noon on a Saturday and the weekend prior to Christmas all other rental car locations were closed/​sold out. This ruined our Christmas!
*note: I went to email Enterprise directly and the software will not allow the selection of the rental location making it impossible to send an email.

My experience with Kevin Lucas was awesome. He took time to explain everything with patience and professionalism. I recommend enterprise, and especially Kevin at Enterprise.

Amanda is awesome. She is very professional. I love the team that works here. Always rent you a very nice and clean car. Some are brand new. They rent just about any car or truck you need. Even passenger vans. You cannot go wrong here. The guys are super nice here. And a very clean store.

My old review was deleted. Unilocal is now paid for deleting reviews :)
The last service I got from enter price was really. Amanda picked the call and just said that she was busy with other customer. She hardly answered any of my query and she was really rude!!!

I wasn’t told you have to stop & pull over to call a number to tell them your going across the Golden Gate Bridge ?! Sounds dumb right? Come to find out I paid $ 6.00 bridge toll & a $ 2.95 processing charge (because I didn’t call before going across the bridge). I went across the bridge several times too not knowing this info. NO ONE AT ENTERPRISE TOLD THIS WHEN I FIRST SIGNED PAPERWORK! This was my first experience renting a car & it was awful.

Great place. The one negative review about Amanda (branch manager) has to be completely unfounded. She usually is the person I deal with and I have had nothing but great, professional service from her!
Everybody has got to have a bad day once in a while, but I have never seen it with her.
Picked me up, (by a very courteous, on time and again professional guy) got a great price, and was on my way within 20 minutes.
The convenience of getting picked up scores big with me and it baffles the mind why other companies don’t do it!
Enterprise certainly takes the sting out of my BMW going in the shop again!

I rented from them twice in the last week, and had a great experience! They are super-​friendly and very customer-​service oriented. Also really good price.

We were visiting friends and needed a car for a day. Friendly and efficient. They picked us up and dropped us off. Very convenient! Fair price. Drove into San Francisco for the evening then to Pt Reyes the next day. I would use them again.

We’ve been renting a car many times over the past 10 years without any glitch or complaint from either side. I always find them plaisant to deal with, well organized, great clean newer cars. Recently rented a Mini Van for a 6 day road trip, drove close to 1500 miles… through several storms (HWY 17…) no problemo! They picked us up from our home, they’re conveniently located downtown for easy return. Very nice.

This is my first time i had a customer service in Chinese style in the U.S.
I was at the first spot to grap a car, but i need a document to show them for credit check. There was my friend outside waitting for me, so i was outside to talk to my friend to rent a car for me. It just took about a min. However, they gave other people a car which suppose to be rented for me. It really reminds me a whole 5 years of experience in china. Who first pays, who first gets. You may need your friend for not to cut your line.