Gateway Computers

OK, I have a Gateway that s about two years old. Back in April, the power cord/​adapter kit died. NO biggie, this actually happens a lot more than you think. So on April 7^th, I went to the Gateway online store and purchased a replacement. Total cost after shipping and handling charges came out to a little over forty dollars. The cord arrived promptly and the computer was again charging and running just fine. A couple of weeks ago though that all changed when the cord that I just bought in April, failed. I called tech support and the gentleman had me go through all the diagnostics to determine that yes indeed it was the power cord/​adapter again and told me that I would have to call 1−800−910−2237 for a replacement. I phoned this number, had all of my receipts and information regarding my purchase, and was told that after 15 days there was nothing she could do for me but assist me in ordering another cord to the tune of an additional forty plus dollars. I was surprised! I said, «So you mean to tell me that after less than five months, Gateway won’t stand by their product and replace this faulty cord for free? I find that really hard to believe.» Well, guess what? That’s exactly what she was telling me. Unbelievable! I asked to speak with a supervisor or manager and she told me that they would just tell me the same thing. Then she went to tell me that she could only help, basically, if I have a credit card handy.
The computer itself crashed about a year after I purchased it and I had a computer repair person fix it for me (Please see my review for XZAULT computer repair company). That cost came out to about 120.00. Then in April I had to buy another power cord/​adapter for forty. Now they want me to spend another 40 to replace something they shipped me less than five months ago. DO NOT PURCHASE GATEWAY STUFF. Yes it is cheap and affordable, but it is an absolute definition of the old saying, «You get what you pay for».

Gateway laptops suck. You’ve been warned.