Redwood Credit Union

I like the institution, but Mari at this Novato location needs to work on being a little more polite. She is probably one of there most seasoned tellers there, but every time she helps me it’s as if she a bit curt at some point in the transaction. I will probably pass if I’m in line and she’s next up. Good credit union though. I will continue to use them!

We have been Redwood Credit Union members for 8 years now and have had nothing but positive experiences. Everyone I’ve dealt with in the branch has been helpful, I purchased our house through them and our car through them. I’m completely happy with every aspect of this banking experience.

I opened a couple accounts here recently, but only because the credit union I’ve been banking with for 30 or so years, doesn’t have a north bay branch (yet) and this is walking distance from my house. Thankfully, mine is going to open one in SF, so I won’t need to keep the RWCU accounts.
I’ve been in here a couple of times, have personal accounts and one for my daughter. There’s only 1 gal here that’s been pleasant and helpful, but everyone else I’ve come across, acts like you’re interrupting them. They’re often too busy chatting amongst themselves to be bothered to help customers.
As for my overall thoughts on RWCU… They nickel and dime you. Charge you to join (really?!), which they tell you AFTER you’ve spent too much time getting the account set up, rather than upfront and charge you for cashiers checks and pretty much anything else they can think of.
I really hope my regular cu opens that SF branch quick! I only needed RW CU because I’ve needed a cashiers check and this branch isn’t an in-​branch service center for my cu (just ATM) and the closest in-​branch service center is in Rohnert Park, which I might add, charges $ 2 less for cashiers checks than Redwood, despite the fact that they’re my service center, not my cu.

I, like many people, have post-​traumatic bank disorder (PTBD) from having had so many unpleasant experiences and paid so many «service» fees at large institutional banks. The therapy for all of those years of damage is moving your money to a friendly credit union like Redwood.
In all of my dealings with Redwood Credit Union, the people there have been efficient and professional. Setting up accounts has been quick and painless and standard transactions are a breeze.
My only regret is that I didn’t move to Redwood Credit Union sooner.

For some reason, the last 3 Unilocal reviews of this place have been deleted. I will give you a good description of why you should not bank here. The lady In here with blond hair was very rude. She is a teller. She treated me like I was scum and the looks from her were insulting. The manager guy in here NEVER SMILES. They only are nice to you if you have money in your account it seems like. The other teller who is a man that works in here always seems like he is having a bad day. He tries to rush you out of the bank. It never feels welcoming in here and personally I just would rather take my buisness else where. They are sneaky and want people to think they are a friendly bank when really they are stuck up. Personally, you should go else where to bank.

I’m with Jebb B and Andrew M. This bank is a great find. the people are helpful and the organization is light years ahead of most other banks. I was with Wells for many years and the people were nice, but the fees… OMG. The Unilocaler Greg T doesn’t seem to like anybody. Thank you Redwood!

I am a member of Redwood Credit Union. It has been a couple of days since announcement on the web of the HeartBleed security problem with encrypted web pages. And still no email or word from RCU as to whether our accounts are secure. I would have expected an email sent out to all members. Other financial institutions have made announcements. I emailed RCU 24 hrs ago, and still not response.

Great company and place to bank with. Very helpful staff, got me everything I needed to shut the door on the big for profit banks I used to bank with (in my case Chase).
I have higher credit limits, lower interests rates, a great car loan and more!
I will never go back to the likes of Wells Fargo, Chase, Citi, BoA if I don’t have to, as Redwood and their network of credit unions does everything I need.
The benefit of being able to use the ATMs at any ⁷⁄₁₁ is a great feature and you don’t get charged any fees from ATM use like everyone else using them. I could go on, but I think you get the point… and you can even earn interst on your checking account… better than free checking!

Love this place! First thing we did when moving to Marin was switch from Chase (boooo) to RCU. amazing service from Chris when opening our accounts (personal and business) and excellent customer service has continued. Thanks RCU!

Look around you while standing in the middle of Grant St, downtown Novato, and all you see between 5^th and 7^th streets are the likes of Citibank, Chase, Wells Fargo, BOA, Bank of Marin, US Bank, and not so big ones, like, Circle Bank and Sonoma Bank. Among these behemoths of Wall St is this little beacon of hope that stands like a proud Redwood called Redwood Credit Union.
Although I’m member of another credit union, RCU has helped me with deposits and withdrawal, all fee-​free (thanks to CU logo on their ATM). Their ATM does not require checks to be be stuffed in an envelope, and you wanna withdraw $ 25? you can do it here besides the traditional multiples of $ 20.
Hey Novato!
Claim your downtown back! You don’t need these «big banks» whose true customers are sovereign and hedge funds and not you. Replace them with restaurants, coffee shops, more credit unions and kid-​friendly spaces.
Wake up Novato!

yay just switched to the credit union! take that west america. im going to keep my $ 1 that you charge to use my debit and $ 4 you charge for not having a direct deposit payroll check! RCU you rock i cant wait to enjoy the many member benefits for years to come.

This is a great small bank. They have great personal service. I closed my accounts at Citibank and opened up accounts here. Yes, it’s harder to find ATM’s but I’ve never regreted it.

I feel like this bank is losing it’s small business charm. I went in a couple days ago to talk about a small loan, there wasn’t anyone at their desk so I asked the teller if someone could help me, she said, please sit down and someone will be with you. I waited 20 minutes and no one ever came over, nor did the teller, who was only 15 feet away ever check on me to see how I was doing, FRUSTRATING, especially since during the 20 minutes I waited only 4 customers came into the bank.
Customer service keeps going down the drain…

A week or two after my husband made a big scene at the Novato branch, the new manager called him directly and asked what he could do to make things right. We agreed to one overdraft fee and he reversed the rest. My faith in the credit union is somewhat restored.

Great alternative to big banks.