Sprint Store

Jerica saved me $ 30 on a protective cellphone case and spent about two hours transfering data to my new phone. Jerica is awesone.

ANY OTHER VICTIMS OF SPRINT AND SPECIFICALLY THIS STORE, FILE A COMPLAINT WITH THE FCC:
Bobby, the manager, lied to me repeatedly. He filled out parts of my contract (which I’m sure is ILLEGAL) and did not tell me about charges until I saw my bill. Also I asked for my contract to be printed on location and he did not do it. Three months later and nothing is fixed yet. Of the many problems I still have, I’m still getting charged $ 10 a month for «premium data» for a ghost line that I didn’t even want to create, but felt forced to create by Bobby. I swear I lost several years of life due to the stress caused by Sprint as a company, and Bobby.
There are better options out there, people! Ditch Sprint!
I am leaving Sprint next month.
I have filed a complaint with the FCC.

DO NOT TRUST Tyrone Thompson at this store and do not trust his manager Joshua Caudle either. Tyrone has done nothing but lied to me about everything. I was being charged for things that I didn’t sign up for as well as being charged for «Promotional Items» that I wasn’t supposed to be charged for at all and the activation fees were supposed to be waived but were not. I did speak with people on the care line for sprint and they were very helpful and this is how my problem was resolved. But this store in general is run by a whole bunch of liars that have no common decency nor do they have respect for their loyal customers. Reach the customer care line at (844) 804 — 8691

For some reason sprint was trying to charge me $ 700 for data overage fees when I originally got on the unlimited plan. I switched from Att with the only reason being unlimited so you can imagine my disappointment. When I called the customer care line they were only crediting me $ 150 of the $ 700 charge that I was never supposed to have and they were not trying to resolve my issue moving forward or anything. I was very upset so I went to the store. At the store the team was busy but they assured me twice that they hadn’t forgotten about me and they would be with me shortly, so that was very nice to not have to hassle anybody down for service. When I explained my issue with bobby kapoor he immediately resolved the issue because I was in fact on the unlimited plan. I went from wanting to cancel my service today, to being happy everything was resolved without me having to argue with a service team or anything. I am very happy!

Had the best experience at store JERIKA was awsome not only did she help me with a new phone but also went through my bill and found some discrepancies and i ended up walking out of there with a credit! She was low pressure and had great music too!

Walked around forever and was never acknowledged by the two Sprint guys in the store. Totally unfriendly and didn’t seem to care that I was interested in buying a phone or not. They were more interested in chatting with their buddies over the counter. Order your phones online.

Steve the manager sold me a an iPhone with attachments and guaranteed me they would work. I spent considerable time trying to get my lifeproof case to work with an adapter. Turns out he sold me parts that didn’t work and made me wait too long in line after promising he would return my case.
He sold me an iPhone but didn’t offer me a phone with more memory. He sold me a broken lifeproof case he wouldn’t return even after I spent time driving and waiting. Entire sale was misleading. Now I’m stuck with a broken case. Staff is very oblivious to customer service. The new hire was unfriendly and not courteous. Steve wasted my time and money.

Hi, I promised to amend my review for this store if the missing micro SD card was resolved. Well it has been and in their interest to help me they had switched the card to my new phone (even though I asked not to) and it worked for the most part.
With all my experiences there, especially the last one, I still cannot give them anything above a one star. They can train to improve their phone skills but they will need a lot of work to improve their people skills.

Went to Sprint today to get my new iPhone!!! so happy. the store was busy and Steve the manager was so helpful and Jerica sold me my new phone and I love Sprint.

Please heed the majority of other’s experiences and avoid at all costs.
Per most reviews, we found the Novato store personnel to be ignorant, apathetic, and generally unhelpful. Their attention is primarily focused on their personal phones and conversations. After an hour, we walked out of the store with a new iPhone that they themselves couldn’t activate with the promise that the system was just overloaded with activations and could be activated soon. Cue a long weekend of frustration and alarm in anticipation of an important inbound call.
Ultimately, it took the Sprint Store at Bön Air Center in Greenbrae to sort things out — go there, NOT to the truly terrible Vintage Oaks store.

I’m so done and over this place, and their «service.» They use to be great, then, problem after problem has led me to this review.
Let’s start one year ago, Black Friday. I hate Black Friday but coincidentally my phone died that day, so went into this location. I happily received my Galaxy S4, along with their freebies. I thought all was well. I was wrong.
Two weeks later, the phone fell and shattered the screen, my fault, but didn’t get my case in the mail yet, so obviously had to use my insurance (first time in 3+ years) which I knew going to be a big mistake. Because do you think I wanted to tien in my brand new limited edition purple s4 for a refurbished one? Then the problems start, finally I had enough. I came in with my boyfriend to use my insurance again to get a phone that didn’t heat my face or hands while using it. I literally had a burn mark on my arm from it!
So I walked into this location (the SR location is WORSE, Rob the manager was the rudest person in general that I have ever met!) So I stayed true to this location. Went in and got scammed into the Framily plan, I’m one person! But «your bill will go down.» Liar. I got the s5, again, excited I had a new phone, with case just in case. No pun intended.
Wouldn’t you believe it, my bill didn’t go down, it went up. Originally paying $ 143/​month to $ 205. Really? REALLY? Back to sprint I go.
Mike, the manager, claimed he fixed it. Excuse me, but if it were fixed how am I still paying over $ 200?
So now I’m sitting here in Sprint Novato, arrived at 10:28 for my 10:30 appointment Mike scheduled worth me yesterday… it’s 10:45 and no Mike. His staff, upon my arrival, stated he was going to be here at 11. Why did you book an appointment with me if you weren’t going to be here?!
At this point, I’m going to have them release my numbers (yes, 2 numbers because I was scammed into 2 phones on the Framily plan, remember??)
So disappointed.
Now I have to wait for him, still, to arrive.

URRG! Negative Stars!
Just filed this with Sprint…
Dear *********
I would like to file a formal complaint against Vintage Oaks Sprint Store, in Novato, CA I believe it is store 606 and the Manager’s first name is Mike.
I redeemed my «upgrade» to an iPhone 5s and purchased a tablet last Saturday. 9.6.14
Initially I only wanted to redeem what I thought was a free upgrade because I recently broke my phone. On which I had insurance in any regard.
The associate -********- who helped me seemed very personable. She convinced me I would save money on my monthly bill by adding a tablet.
I was also told that «because of my account» a deposit would be required for both the new iPhone and Samsung Tablet, plus an additional $ 25 a month on my monthly bill.
So I paid $ 230.00 with taxes.
Today, five days later (9.11.14) I returned to the same sprint store to return the tablet. A smartphone can pretty much do everything a tablet can, so I found it unnecessary.
The Manager Mike refused to return the tablet without charging my card an ADDITIONAL $ 75 first. Which is absolutely ridiculous! I asked multiple times if he could waive or reduce that fee. I was simply patronized, and given the same robotic response.
So we began the return procedure. I thought the $ 75 would be deducted from the the initial deposit I already paid. So I swiped my card. Then he mentioned that it would be a CHARGE first then a refund!!! OMG!!!
Even though he tried to cancel it, when I checked my bank account after leaving the store my card was already charged!
I had the tablet barely 5 days, haven’t even taken it out of the box once and now I, the dissatisfied customer must pay MORE money for something I’m not happy with? I don’t understand.
He couldn’t even guarantee I’d get my full deposit for the tablet back. «You might get $ 21.27 back from taxes.»
At this point it’s obvious my original transaction was padded with unnecessary charges because Mike the «manager» couldn’t explain anything, except the taxes!
Mike also refused to direct my complaints appropriately. When I asked for his manager’s name and contact information he declined to do so and would only give me the general customer service number… More robots! GRRRRRRRR
This only exemplifies his indifference to sincerely wanting help me find a resolution and walk away as an actually satisfied customer. Imagine that?!
Why should I stay with a company that usurps thousands of dollars daily in excessive and exorbitant fees and doesn’t value EACH customer?
I want my money back! Not in gifts or store credit but directly as I initially gave it!
I also motion for the ludicrous «Restocking Fees» to either be removed completely, reduced to $ 25 generally or for the period to be extended to 14 days before a REASONABLE fee is charged!!!
I AM EXTREMELY FRUSTRATED WITH THE GROSS NEGLIGENCE, DECEPTIVE TENDENCIES & MEDIOCRE CUSTOMER SERVICE SPRINT OFFERS AT ITS IN STORE LOCATIONS!
I will definitely be filing additional complaints with BBB, Consumer Reports, and the local Chamber of Commerce UNTIL this problem is fully RESOLVED!

Misleading, unhelpful store manager, guesses rather than getting basic facts right. Makes me wait 40 minutes on the phone — hangs up when I call to complain.
I came in to ask about wifi calling. I explained to them that I do not have coverage at home, and want to make calls over wifi — not with an app, but as native to the phone. They said yes you can definitely do that with an iPhone 5s. Explained it again to the manager — yes this phone, the 5s definitely does that.
After the phone was configured, I asked them to show me, and they said, yes, you can do that. With the iPhone 5s? Yes. How? It’s just automatic. Nothing to configure? No, nothing to configure.
Before I left, they told me again, that yes, you can do that with the iPhone 5s.
Get home — Nope. It doesn’t work.
Call Sprint Tech Support — On phone for 30 minutes — Nope it can’t be done with iPhone 5s.
Call store — too busy to help. Another 40 minutes on hold — Finally I get the manager.
«Well, people have told me you could do Wifi on this phone». No, I asked for WiFi calling specifically — and you said it would definitely work on this phone. There was no «ofther people have told me» you told me that you knew for sure it would work.
He says «I’m not going to listen to this», and hangs up on me.
Un-​acceptable.

I went to the Sprint Store in Vintage Oaks with an online confirmation form showing that I was to pick up a new phone for $ 99 at an11:15am appointment. The form had a bar code, the confirmation # and time of the appointment to pick up the phone as well as the detailed information about phone, model, my account, etc. I felt like I woke the store staff up, who were very busy listening to music and checking their phones. They couldn’t figure out the deal I had received online and brought the phone out only to take it away. After an hour, I asked if they were going to sell me the phone or not and all they said was no. It appears the online site should not have let me take an extra discount along with the lower upgrade cost, but the staff couldn’t get it together to figure that out, even after calling a «manager» somewhere offsite.
Unprofessional, unable to think on their feet and utterly unconcerned that I left frustrated and angry. Good business practice? Not in my world.

The entire staff in this place has little to no training when trouble shooting with people. I’ve been dealing with an issue that was turned into a bigger issue by Maureen,(older lady with white hair) one of the manager’s there. If you want to get treated like shit, she’s your girl. She has no people skills and when you talk to her she talks to you like she’s doing you a favor. She gave me the wrong information the first time I saw her. the next time I went in right after work so she could fix my issue which she created in the first place, she refused to help me because they were going to close soon and my issue, according to her, was going to take too long. she passed me off to Derrick, a large African American fellow, who has the IQ of Lenny from old mice and men… he had no idea how to resolve my issue. the manager said that if he wanted to stay that’s up to him that she was leaving. He had a very confused look on his face as to what needed to be done to fix my problem… so I refused to get help at the store. I left pretty upset and very unsatisfied… so much that I’m thinking of switching providers. Now I’m going to call Sprint and try to get help from customer service over the phone hoping to have better luck.

As I was browsing through the Sprint website (I HATE my current provider) I found a great deal for two Samsung Galaxy III’s. I held off from getting it online thinking I could walk into the store and purchase the phones immediately.
Boy, was I wrong.
The store tried to charge me TWICE as much as I was quoted online and pretty much said «Well, if you get a better deal online, you should probably get it there.» So you’re saying that you’d rather have a customer go home and purchase YOUR phones online instead of dealing with them at your actual store? What a joke.
Luckily I was able to walk down to Target (at the their mobile section. They have a Sprint, Verizon & AT&T section) and got a good deal with great customer service. They worked with us immediately and even gave us a better deal then what was quoted online.
See ya later Sprint! I saved almost $ 250.00 then what you quoted me at the store and got two brand new Samsung’s.

I tried to cancel my Air Card out of contract. I went in to the store and was told they can not cancel in the store I need to call Customer Service. I did so and spent 45 minuted with a call center in the Philippines telling me over and over because they can not be sure I am who I am, I have to go to the store. I went back to the store and waited one hour and 45 minutes to cancel. When I was finally next a little hottie came in and the guy took her in front of me! Then I waited another 20 minutes and finally a employee named David helped me and canceled in 10 minutes! He informed me they can cancel in the store but only the senior staff can do so!
Dave is the redeeming feature of the worst experience I have ever had! Including the DMV and IRS!
Take my advice, Stay away from Sprint and this very poorly staffed and managed store!

Stay away from this place, I had a couple really bad experiences with them, the first time I was supposed to get a cell phone with them but they didn’t had the phone in hand, the guy that helped me recommended to get the process started and signed the contract and in a couple hours just show up to pick up the phone, after 3 hours I showed up and the phone wasn’t ready. I told the guy to cancel the contract so I can go somewhere else where I can actually get the phone and he supposed to cancel the contract, a few weeks go by and I get in the mail an invoice for the activation fee of the cell phone I never received. I called sprint to try to get it resolved and they couldn’t help, it had to get resolved at the store because they couldn’t figure out what was going on with the charge if there was no contract.
I went by the store to try to get the issue resolved and the guy told me that he’ll get it fixed and he will call me with the confirmation. Days go by and didn’t hear from them I call and he was never available, so I decided to stop by and when I tried to talk to the guy he raised his voice and by an instinct I raised my voice too and he threatened to call the police.
I told the guy I just wanted to get the issue resolved, but I guess it was too much to ask.
A few days go by and he finally got it resolved.
Today I went by store to see if I could get help with an insurance claim since I couldn’t get any help from their insurance company and since I’m paying them for the 4 phones I have with sprint.
I mentioned the guy that we made a claim for a lost phone on Thursday and the insurance company told us that the phone will show up on Friday, Friday goes by and the cell phone does not show up, we call them and let them know and they told us that it will show up for sure on Saturday, Saturday goes by and no cell phone shows up. So I ask the guy if he can helps us get it resolved or get a loaner phone in the mean time.
He responded to me you, have to deal with the insurance company there is nothing I can do, ME: I’m paying you for the insurance not your subcontractor, and since they can not help me, you should be able to make a phone call and try to help some how.
His response was, there is nothing I can do for you the only thing I can do here is sell you new phones.
REALLY thanks for not even try to help, I always try to do business with local stores to help generate jobs locally, but with this kind of help makes no difference if I buy online.
STAY AWAY FROM THIS STORE.

Went in today a little worried how it would go… not good past experience here… David helped my family and I and I was very impressed with his attention to customer service. David was very professional and was very knowledgeable. I will continue to go there in the future and recommend David for his outstanding customer service.

Had a great experience switching over from AT&T over to Sprint at this location. Jose was our sales associate, and he was knowledgable, patient, and extremely helpful. He took the time to explain everything to us. A great customer service experience. Thank you Jose!