Performance Bicycle

I can’t say enough positive things about Performance Cycle. The employee that helped me, Emilio, was so helpful and even carried my purchase to my car. It was very nice that he helped but he was very willing to help and answer all my questions and made sure I had everything I would need! I will absolutely go back and recommend to anyone needing anything for their bike to use Performance Cycle.

I enjoy going to see whats new every so often. I did take Francisco’s bike maintenance class, and learned so much, and not to be confused by the gearing and brakes. It was a real hand’s on class. Now when I take my bike in there for checkups, he has me come back and see everything he does, while he explains everything he’s doing. Or he just has me do the adjustments while he watches over me. He takes a real interest in you, and your bike.

My favorite bike shop! The employees are always friendly and I’ve only run into one who didn’t know what I needed but he found someone who did. They are quick with repairs and the prices are on par with other places nearby. I was very impressed today when I took my mountain bike in for a tune up. Francisco checked out my bike and told me I really didn’t need a full tune up, just some adjustments. He saved me $ 25. Most places would probably just do the tune up, even though it wasn’t necessary. And I noticed a huge difference in how it rides/​shifts, etc… I’ll always go to Performance for my cycling needs.

I felt super judged by the store staff for having a «cheap» $ 150 bike. Took my almost brand new hybrid bike in because it was making a funny noise and the guy told me he recommended I return it because it was going to cost $ 50 to fix it. «Not worth it,» was his opinion. To make matters worse he delivered this news with a giant grin on his face. «You get what you pay for.» Well listen up you schmuck, not everyone can afford an $ 800 bike. That doesn’t mean I’m not worthy of your time. I would have gladly paid $ 50 to fix my bike because I LIKE MY BIKE. Even if it only cost me $ 150. Don’t go here unless you have a fancy name-​brand bike that cost a fortune or they’ll just judge you for it. Jerks.

Unfortunately in my city, this is the only real option, but it certainly isn’t a great option. The sales staff are disinterested and unfriendly. The prices are also pretty absurd, 75 dollars for a basic tune up? All their parts are about double what you can find them for online.
The only saving grace for this place is that they do seem to have a knowledgable bike mechanic, so once you shell over an arm and a leg you can at least get quality service.

Ok let me be honest. If this was just for the store and sales staff i would be giving it 1 star. Luckily for me (and management @ the store) they have an absolutely amazing mechanic on staff who bends over backwards to help customers. I have dealt with multiple sales people there who have told me wrong information, sold me the wrong parts for my bike, and ignored me for more than 15 minutes on multiple occasions.
Why do i keep going back you ask? Because I bought my bike here and that club membership so for all maintenance and accessories the prices beat the prices anywhere else. When i was signing up for this club i wish i would have realized these lower prices came at the cost of my sanity and time. Having u go back to the store multiple times to return parts because the sales people truly don’t care about customers is very annoying.
However, on my recent trip in August I met Francisco the mechanic. It was close to 515 on a Friday andi was picking up my bike after a tune up. He handed it over ans was very pleasant and explained everything he did and everything he found on it. I test rode it for a minute in the parking lot and found that the chain fell off when I switched from high to low gears (this is why i brought it in originally). I brought it back in as he was walking out he asked if there was something wrong and I told him what happened. He spent over an hr with me test riding it and getting the dérailleur just right so that it was perfect for me. He even explained everything as he did it so if it happened again i could fix it! By the time i was leaving the bike was working great so i thanked him and went to walk out the door. When i stopped to look at something i heard another employee asking «Francisco what are you doing here? You got off over an hr ago» he just smiled and said he was helping someone and headed out.
What prompted me to write this review was last week when i stopped in for a quick trip. I said hi to Francisco and he remembered me and helped me get the best parts at the best deal. I then asked what time he was off that night because i was referring a friend to him and he said he was off in 5 min. I planned for my friend to meet with him the next day, but then as I spent 30 min browsing the store I noticed him helping a customer with a new bike when i left. When an employee is this willing to stay after you can tell they have a passion!
So in summary the 5 stars is for Francisco. Without him this store would be a joke. Thank you management for recruiting and keeping talent like him. This changes my whole view of the integrity of the company.

So is it all performance bike’s polices to latch the door by the register when a black man with a hat is standing reading magazines?
After hardly being acknowledged entering the store, I finally got someones attention and informed them I was picking up my online order. A set of 60 dollar gloves by the way. If I can afford 60 dollar gloves I really don’t need the 200 dollars that probably in your cash register. FYI Anyway after getting the gloves I looked around the cleaning, lube section for a few minutes. Then I checked out the whole store actually which I had never been in.
However on my way out i stopped and look at the magazines and thumbed through a few. While waiting an older gentlemen came up bought a pair a shoes and the cashier asked if he wanted cleats. He went back to grab a pair and while he was walking away I noticed the same cashier look the door. As if to say I was a threat or she was all of a certain concerned for herself. The gentleman before me was clearly not a concern, however I must have been. Is there any other conclusion you could draw as to why a mid 50s non minority wasn’t deemed a treat yet a mid 30s minority gentleman would be?
You can explain it away however you would like but I know what I experienced and how I felt. It’s really to bad because I have been an employee the worlds leading technology company for almost six years, and we truly have the best customer service in retail and we do not assume ones intention based on their… shall I say demographic. It is really to bad performance bikes doesn’t share these same set of values, and it’s also to bad that performance bikes will never see me or my money again. Because I just finished cleaning my 7000 bike, and I love nothing more than buying new things to enhance the pleasure I find in riding it.
Thank you performance bikes for the reality check, and insight as to how you do business.
Good day

Great selection of in stock part unlike most other shops that have to order everything in.

Poor customer service. Needed a new bicycle with child seat, and was told that I was too short to find a bicycle allowing me to ride my daughter along (5’6″ is my height…). I was able to make my purchase elsewhere without an issue. Will not go back

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