The Flower Alley

I have been buying my flowers there for the last 5 years, they always do an outstanding job.

The Flower Alley is my go-​to florist for every need! I have been using them for over five years and have been thrilled each and every time. The owners are wonderful people who go the extra mile to please their customers. We have ordered corsages for our son’s girlfriend for all of the Novi High School dances, and each one has been more beautiful than the last! I have purchased corsages, plants, and cut flowers dozens of times and have always been thrilled with my experience shopping as well as my items. The Flower Alley is a Novi gem!

I came home from running errands and found a beautiful arrangement at my front door. They may have been the most decorated arrangement I have received in some time. The flowers were all bright and fresh. You could tell someone took their time creating it.
Someone from the shop even called me to confirm I received it after leaving it at my door step. I thought that was a very nice personal touch. Most florist drop it off and don’t care what happens after that. They made sure I received the delivery and was satisfied.

I needed a flower shop to make some arrangements for a party that I was having at a restaurant for my mother in law’s birthday. I called them about two and a half weeks in advance and the person on the phone said she could make the 5 – 6 arrangements that I needed. I called her again a few days later and we talked a bit more about the colors I wanted and I said I would come to the shop that next week. When I came into the store I introduced myself and told her I was the one she had been talking to on the phone. She was very rude and said right away that she could no longer make the arrangements for me — she was too busy because it was Mother’s Day weekend. Then she had the nerve to say I wasn’t going to find anyone for that weekend because everyone would be busy with Mother’s Day orders. She was not apologetic and didn’t even offer to try to come up with something! I was more upset with her rude attitude than the fact that she couldn’t make the flowers! I immediately called another local shop and asked if they would be able to do the arrangements even though it was Mother’s Day weekend and they said the definitely could. I like to support small businesses, but I don’t see how anyone will survive with customer service like this.

Nicest owners ever.

Flower Alley is one of the best florists in the area — and I have looked far and wide. Over the past few years I have been consistently pleased with their service and attention to detail. For me it is well worth the drive from a neighboring community. The location is easy to get to with plenty of parking close to the entry door — no need to carry your purchase a long way to the car.

The lady who owns this is fabulous. She is very friendly, welcoming, creative, and customer centric. She gets it. She understands flowers, & she understands people. She has good prices and great service (fast, friendly, and ON TIME — even while you wait). Their product is high quality and looks & smells great. What more can you ask for from a neighborhood florist?
They are conveniently located on the south east side of the Grand River Ave & Novi Rd intersection (just past south of it actually on Novi Rd).
5 stars. We always have a positive experience here.