Enterprise Rent-A-Car

On a trip, I needed a rental car in an urgent situation, just for local travel for a day. I called the reservation number to see if they had anything available — sure did, and I gave them all the details, address, driver’s licence number, etc. I got to the Enterprise site 15 minutes later and they said oh sorry we don’t have a car available, nothing at all, we were going to call.
If they had just said no right away, okay. But the availability for a rental should have been accurate, they wasted a half hour of my time on a difficult day.

This location is only 2 miles from me.
It’s always clean and sales people always seem to be nice. I’ve never had an issue with a pick up or drop off.
This time around I needed a car for a day, I reserved a compact car through

It came to $ 27 for the day. Going directly through enterprise is way higher with the price. I called for a pick up, not 10 mins later the driver was calling to let me know he was outside. I wasn’t even ready, thought they would be longer.
Greeted at the door by a sales person and immediately assisted by another. They were out of compact cars, next available was a 2016 Ford Explorer. Update with no extra charge. Awesome! We did a quick walk around and I was good to go!
Returning the car was basically the same process just in the reverse order. They checked the car, provided me with my charges and hit me a driver for my drop off.
It’s 1 guy there (I can’t recall his name) but he is always helpful, eager to answer questions and has a smile each time I see him.
At the end of the day… I will go back for a rental. I haven’t had an issue and I hope I don’t moving forward!

We experienced several small problems with the car, not mechanical, but late and not very clean. As it was just my husband and I we took the car as it was. The staff at pickup was very nice and sorry for the inconvenience. Upon return, there was a completely new staff (1 week later). I told them about the stains on the seat particularly the back seat which felt damp for several days. The new guys were appalled that we were given a car in this condition. They offered some perks for this and our next rental which I had not even asked for or expected. We have always liked Enterprise and will continued to do business with them.

This location actually isn’t pretty bad. I’ve used this location in the past year to pick up and drop off my rental cars. They are pretty good with the door-​to-​door service too. They are always super busy and running around like maniacs, but they do keep apologizing for the wait. The last time I picked up a car from here, the car looked fine to me, but I guess the guy wasn’t very happy with how it had been vacuumed, so he had it sent back to get it re-​done before I left. I was going to tell him that it really wasn’t going to matter since I was going to have it for at least six months… but before I could open my mouth, the car had already disappeared. My account got pretty complicated over those six months when I finally got back, but the guys took time to answer all my questions about the final bill before it got sent back to my company.
*Super busy.
*Not open on Sundays.

We were stuck between a rock and a hard place because we needed to rent a vehicle close to home when we were moving military bases. They ship our car overseas about 6 – 7 weeks before we get there. I looked online and was going to just rent it there, but there wasn’t much available at the time. I figured a military discount might saves a few bucks. The price that’s their special is higher than online and the «military discount» doesn’t even cover tax. The guy that talked to us kept saying, «How about I give you this deal, today only… blah blah blah» and it was always more expensive then online. Save yourself the salesman talk and reserve online.