Lou Fusz Chrysler Jeep Dodge Ram

Never thought buying a car could be more painful. Don’t bother filling out any of the online pre approval crap it does not mater still a minimum 2 to three hours. The great thing is they have someone who comes around to sell you car and home insurance. Joy. One other thing is cryster captial w t f. highly unprofessional get ready for your account information to be shared with the world.

Just wanted to share an experience about Lou Fusz in general with my friends and family. I really love the Lou Fusz service department at this location. As a Lou Fusz rewards member, I have always had my car serviced there. The employees are personable, experienced, and kind.
With that said, almost a year ago I purchased an oil change package (4 oil changes), as I have done for several years. 3 months later, I used one of the 4. A few months later, I traded my car through Pappas Toyota and purchased a minivan. Today, I arrived to Lou Fusz to see if I could use the remaining 3 oil changes I paid for, understanding I may need to pay a fee as this is a much bigger car than my last. I was told that the oil changes were part of a «contract» and were linked to VIN numbers, so I could not use them.
I called customer service to have the remaining oil changes refunded, and explained I would have been happy to buy a new package and keep my business with them. I was told again that the oil change package was a «legally binding contract» and there was nothing they could do. First, I never got a copy of this «contract.» It was a special they were running at the time for preferred members, explained verbally to me, without «legally binding terms» explained to me. I said yes and bought it, and continued to renew it for about 2 years. Second, I understand «binding terms» and not being able to transfer the oil changes, but I know a refund or credit is a possibility.
I spoke with several members of customer service, explaining that I was upset that I had given them money for services they could/​would not provide. That I have a job, a family, that money is important and I could not just give it away. If you cannot transfer the oils changes or refund my money, what can you do so that I don’t leave today feeling cheated and dissatisfied? What can you do to retain me as a customer?
Absolutely nothing. It was a terrible customer service experience. Obviously I am not a valued customer, at least that is the feeling I was left with as the gentleman hung up the phone on me. He literally would not let me escalate the issue any higher than him. He told me to write in to a P.O. Box to voice my complaints. And then hung up on me. I am not naïve. I know that when a customer service representative says they cannot help you, it means they WON’T help you.
So, after several years of positive experiences with Lou Fusz, it only takes one negative experience to lose me forever. I understand in the grand scheme of things, the loss of my business means nothing to a large company like this, but I hope others will remember this when choosing who to do business with.

Had a wonderful sales experience but the service department is beyond terrible. I purchased the car in December and it has been in and out of the shop ever since. The first issue they just kept replacing the same part over and over, I had to go back over to the sales person and explain how many times I had been in there to try and get the car fixed for the same problem and the terrible experience I had (general rudeness, not returning calls, being condescending) and it was finally fixed. To even get a return call I had to call another Lou Fusz and speak with a service manager there to get this store to call me back, apparently you cannot have a Jeep fixed and any Lou Fusz but this location? Have another issue when the car starts, they’ve had it for three days and say the problem has not occurred. My guess it hasn’t occurred because you’ve only tried to start it a few times. They are rude and don’t really want to help. Truly the exact opposite of customer service. I will NEVER purchase another vehicle from Lou Fusz because of this. experience.

Purposely deceptive, passed me from one salesperson to the next. The deal was ok but the service immediately changed as soon as I signed. Never, ever again.

Had a great salesman who took care of everything and every service appointment has always gone smoothly and they have a great waiting room.

Horrible! Don’t go here, incompetent! They right hand doesn’t know what the left hand is doing. You will inquire about a vehicle and they wouldn’t know if it’s sold, at an auction or on the lot. Ridiculous!

We had a good car buying experience here, but that’s when it went down hill. We have a car with the lifetime powertrain warrantee, but every time I call for service, it’s like I’m talking to someone at the DMV. They could care less about helping you… they are really only looking out for themselves.
The only reason I use them for service is to work on the failing components covered by the lifetime warrantee. The last time I called, the computers were down. When I ask when they anticipate they will be back up, he told me «I’m not a mind reader… you need to call back.» When asked if they can call me back, since he didn’t know when they would be ready and I’m busy at work, he told me flat «NO.»
It’s like pulling teeth to get these guys to be helpful to their customers. What a joke.
I will never buy a new car from these guys. they get you in the door and then the service department is a complete joke.
My warning to you is to be cautious before buying a car. Don’t just take my word for it… Call an experience for yourself. You will see…

If i could give negative stars i would. WORST and i mean WORST car buying experience ever. And best of all, after the sale no one will return your phone calls if you are in need of something !! They ran my credit thru 6 different banks, so thanks to all the inquiries i have on my credit report now. Salesperson was very rude, did not care about satisfying his customer at all. Finance guy was rude as well when i didnt want to sign up for any additional extended warranties. DO NOT BUY FROM HERE !!!

Average customer service, bought a used truck from these guys who insisted it passed there «20 point lot test» or something like that. It’s been less than a year since then and I am paying to have repairs made on the vehicle that are costing me a significant amount of money. It would have been nice to be made aware of the condition of the truck before I drove it off the lot. I did have it checked out by a Dobbs down the road and they failed to mention this as well. My advice is to shop elsewhere if possible, at the very least be very thorough in your research before buying from here.

Excellent service! Chris Z. and the staff were friendly and upfront. This was the best car buying experience I’ve had in 10 years.

Every time i have gone there the service department has tried to sell me services not required. They try to find things wrong with your vehicle. They told me i needed new brakes and rotors. My brakes and rotors were new. They told me i needed a new catalytic converter when all i needed was a new egr valve. Now they are telling me i need new motor mounts. They are telling me i need a new gasket on the engine. I took it in because it was leaking fluid.
I bought the card it has less than 3000 miles on it since I purchased it, I did purchase it used with an extended warranty.
the car only has 83,000 miles on it. stay away from this dealership they try to sell you on everything.

I visited the dealership after finding a few cars on their website I was interested in. My bf was helping me with the process of getting a new car. A sales person dropped the ball in the beginning by not calling my bf back when he said he would, but it turned out to a great thing. We worked with Micah Lasaster there and he was wonderful to work with! He took his time answering all my questions and when signing the papers for my new car, he helped my bf get all my belongings out of my jeep and into my new car. We ended up staying over an hour after closing time and he was so patient with us. On Monday i had a few questions and Micah got back to me right away. We had such a pleasant experience that my bf went back and bought himself a new car two days later. Micah came in on his day off to help him buy it! We have told many of our friends how pleased we were and recommend it for buying their next car.

Two weeks ago I visited this dealership to purchase several accessories as a gift for a family member and was surprised by how nice the facilities are, the attitude of the people I dealt with and the level of service I received. I was able to purchase several «Hemi» and «Mopar» branded shirts, hats, key fobs and a jacket for my motorhead cousins and could not help but notice how happy the customers who were in the dealership seemed to be as they went about their business buying cars or getting cars serviced. I am a frequent customer of many dealerships in my travels and can sincerely recommend Lou Fusz Chrysler based on what i saw as genuinely sincere and caring employees providing great service to customers who were clearly happy to be doing business there… Plus the stuff I bought was super cool and my cousins were blown away!