I was given good service at first. After being in the unit for several months my rent increased substantially and then when I opened my unit I found boxes wet. I notified the office and management was unwilling to help me lift the boxes or help in any way. They got me the main manager who was adamant they never have any leaks, would not help me move to another unit, give me a discount or help me with my boxes that were wet since I’m not strong enough to lift them. Since I had my own insurance he told me to take pictures and deal with them. The gutter system is horrible and goes half way down the outside walls and when it rains hard the water gushes everywhere and my shoes were drenched from the streams of water. As I have called around looking for a unit a lady told me she has waiting lists and happened to mention a couple of ladies on the waiting list had water in their units at this same Storage Master off Hwy 79 in O’Fallon. Beware.