White Auto Body

So these guys not only tainted my agency but, took one over on a 80 year old man. Good job. So here is a little tip for anyone reading this… IF YOU BRING YOUR CAR (meaning you drove it in for them to take a look at the damage from an accident) and WHITE AUTO BODY DECLARES IT TOTAL LOSS they will not put your vehicle back to what you originally brought it in as. Apparently they tell their customers before signing which I believe is bs. Here is a little tip from my agency… I will not recommend anyone and I will tell them don’t go with recommendation that the claims department says.
P. S. Why am I writing this on Christmas day. Because my family members came over and my dad told the story to them and they think it was the insurance companies fault. Which is my agency you ripoffs.

They came recommended. I probably should’ve gone with the shop that was about 20 min further away, but the shop manager at the other place does business with a friend of mine.
So, in the past 15 months, this is the second time that some one has run into one of my cars. Honest. It wasn’t me. (Conscience not guilty much?) Last time I went to Plaza Collision Repair. It was my company car. Some kid ran into me from behind. Chubb was the insurance company managing the claim (on personal lines, they take good care of the claimant), and so they set me up with a Lincoln Navigator. I didn’t mind that it took almost 7 extra days to finish the work. (Man, I love those automatic, folding running boards … and the air conditioned seats … I digress.)
Flash forward to recently. Someone ran into my Suburban while it sat stationary in a parking lot. Not sure how that other driver didn’t SEE the Suburban. So, they were being an … uh, (think happy thoughts) an irresponsible driver. And, of course, no note. The damage was limited to the rear, driver side door … which, of course, means we replace the entire freakin’ door.
$ 2,600 later (and that’s with used parts, per the invoice), I have a new– er, a replaced door. Fine. My insurance company covered much of it, and says it won’t affect my rates since it was clearly someone else’s fault. (I won’t hold my breath … I don’t use Chubb … even with an increase, my policy is about ¹⁄₃ the price … but, I find it hard to believe that we’re not going to magically see a jump in rates at renewal … just sayin’.) They probably would’ve covered a rental car to hold us over while the ‘Burb was in the «spa», buuuut (and you can see where this is going) the nice young man who called back after looking at everything said «That’s a ‘one to two day’ job.» So, we didn’t pursue the rental car. Seemed like a waste, and I was hoping for some good karma with respect to my insurance company (I take care of them, and they … eh, who am I kiddin’?)
Flash forward a week later, and … I’m a bit torqued. Very few calls to relay the delay news. I guess it’s an ‘industry standard’ practice to over-​promise completion time.
All I know is that if we had used a rental car, that would have been about 6 extra days of car rental fees (the negotiated insurance rate being somewhere near $ 40 — 50/​day, probably). That’s another $ 240 — 300 of extra expense, because the shop called the ball a bit short.
Man, how does that work? When I tell a client that I’ll have something done on Day X, and then come through on Day X plus 6 days … Yeah, you get the picture.
So, the quality of the workmanship seems okay (haven’t tested water on the seams … may have to do that this weekend). The lady who closed out the paper work and returned the keys was polite and friendly. We did have a coffee mug wrapped in a box in the car. (Hey, buy a travel coffee mug for $ 2,600 and get a free, used door! Wooo — Whooo!!) The sun was shining. No hail divots in the body work. But, man, all of those things struggle to wash out the yucky taste of empty promises of completion time and poor communication on the delays … Even the coffee mug filled with my favorite beverage couldn’t wash that taste out — so, that genius marketing plan didn’t work, either.
Nice office. Many, many cars in the parking lot. They’re certainly popular.