Brookstone

ordered pillows online but coulnd’t tell if they were good for my neck and sleep, so came in and tried them in person. great customer service!

People should know brookstone stuff is pretty pricy, but this place has extremely great customer service! I brought a temperpedic king size bed two years ago. Recently I noticed my bed cover was broken, and it wouldn’t unzipped all the way. I contacted temperpedic, their customer service was terrible and for a $ 3000 bed, they won’t replace my broken bed sheet cover! Once I complained to oakbrook brookstone, I received the cover within a week! Amazing service!

If you shop here, you have too much money.
Having too much money is a problem that impacts a surprising number of Americans, even in this economy. Residents of Du Page County seem particularly affected with this condition. Having too much money is a very sad problem. If you suffer from this condition, your HMO doctor may not offer you an effective treatment. There is no cure.
Fortunately there are a few proven homeopathic remedies to having too much money. If you suddenly feel the urge to spend $ 2300 on a massage chair that doesn’t really work or an expensive mechanical toy for your desk, consider doing any of these activities instead:
* Saving for your children’s college. (Or go back to school yourself.)
* Put some money into your home. Fix your windows or insulate your basement.
* If you don’t already own a home, quit buying crap. Save for a down payment.
* Get that cosmetic surgery you’ve always wanted.
You are not alone. There are others like you. Walk away from Brookstone. Get the help you deserve.

Brookstone has some interesting gadgets and products. This review is specifically concerned with the Oakbrook Mall location and their manager, whose name I unfortunately did not get. I purchased a pair of Tempurpedic slippers for my husband; they turned out to be too narrow and so we returned the following day in hopes of exchanging for the next size up. Unfortunately these also did not work, and neither did their own brand slippers. So we went ahead and returned the slippers, thinking it would be a simple transaction… That is, until the manager showed up to tell us the slippers could not be returned because they were used (false) and because they had pet hair (also false– there was a white hair, but nothing more). We had to go back and forth with her multiple times, in front of a line of customers, before she said to the cashier, «Just give them the return.» It was shocking to see a manager treat customers who in good faith needed to return an unused item in such a manner. Unfortunately, this has soured my experience with Brookstone and I will not be shopping here anymore — this hard line on returns may be a broad management policy. Stick with Amazon.

Yay for Brookstone! My hubby had long ago pointed out an item that he wanted from Brookstone for Christmas. I wanted to be sneaky and held off buying it for a while. When I went to their store (at Woodfield Mall), I learned that they were all out. Oops!
Thankfully, the Oak Brook location had one left. They held it for me and I made the thirty minute drive over the night before Christmas to pick it up. This location is nice. There are plenty of employees around offering to help you. The displays were neatly kept. Things were easy to find.
I was in and out in a flash with the desired coffee cup warmer. A smile on my face and my mission was accomplished. Thanks Brookstone!

This store is odd. It’s like a bunch of overpriced electronic accessories that, when packaged well, makes you think you want or need it.
Wrong. The merchandise reminds me of the stuff they sell in the Skymall magazines.
If I need a fancy kitchen accessory, I’d go to Bed, Bath & Beyond. If I needed a fancy thing for my iPad or an alarm clock, I’d go to Best Buy.

Great service? Like Nordstrom or Apple? You bet!
I had an i-​Pad case with a key board that I got as a gift and needed help with. They helped me identify the problem, then when the fix didn’t work (no fault of theirs), they gladly replaced it. Cool.
Then a cheerful worker showed me a wireless speaker for my i-​Phone/​i-​Pad. Impulse buy.
3 different employees = great service X 3. Nice.
Monika rocks!

This store is solid. I like it. I think it has good customer service and fun products (LOVE the massage chairs!). The store is always in order. The prices are mostly out of my budget, but I think they’re fair.
I have nothing bad to say about this place. I’ve only had good experiences when I visit. Nothing has really stood out as outstanding either. It’s easily forgettable.

Yes there is cool stuff here.
Yes this is a good time to come here… as it is «buy stuff you don’t need time».
Sadly all of the «stuff you don’t need stuff» is static and not in demo mode.
What does that electronic monkey thing do… let’s try it!
(It does nothing as it is not powered up and demo ready).
What does this little gizmo do… let’s try it!
(it does nothing… similiar to the other no battery gizmo).
What I am trying to say here Brookstone is AT THE VERY LEAST have your «stuff you don’t stuff» ready to play with.
My humble opinion…

UPDATE ¹⁄₂₀: After multiple phone calls, a supporting letter from UPS on the condition of the item, and letting Brookstone take the long weekend to «mull it over» they finally decided to honor the extended warranty I bought on the massager. Thanks, but you’re still DEAD TO ME.
************
Dear Brookstone*:
I used to like you, a lot. I would flip through the Sky Mall catalog and ogle all the cool gadgets I didn’t know I needed. Well, no more! You are dead to me. Got it? DEAD. TO. ME.
My dad has backpain so I bought him a massaging backrest for Father’s Day from you. Since his last one gave out I went with that extended warranty you offered and reminded him to keep the receipt. Well, I should have told him to wipe his ass with said receipt, because that’s about as useful as it has been.
When the backrest malfunctioned I reminded them about your *extended warranty* and so off my parents went to your store to exchange it or get it fixed. STRIKE ONE — you can’t take it back in store, you must ship it yourself. Apparently they stopped carrying that unit too — could it be because it’s poorly made? So my parents then went to a nice lady at UPS who packaged it (double bagged it mind you) and shipped it to you for the tune of $ 30. and then…
Yep, you guessed it nothing! So my mom called to check in and was told that they wouldn’t honor the warranty. What??? Because (1) the unit was *dirty* and (2) it wasn’t received until the 16^th of December — is that date magical for some reason? She asked to speak to a supervisor and was told one would call by the end of the day. STRIKE TWO, no one called her that day or the next so she went back to UPS* and the lady not only remembered my parents, she remembered that the unit was clean, the double bagging and saw that it arrived 6 days earlier than you said. So my mom called back and was told again that a supervisor would call her by the end of the day. As I write this she is eagerly waiting by the phone for a return call. Oh to be a fly on the wall for that conversation, will the call end in my mom yelling obscenities? My Magic 8 Ball says «Signs Point to Yes.»
STRIKE THREE — you’ve managed to turn a thoughtful Father’s Day gift into an absolute freaking nightmare that I will probably hear about for the next 10 years. I mean I heard about the *ugly* couch I bought for myself for 5 long years!
Suck it!
Mary :grrrrr:
* I have nothing against the employees at this location, I am sure they are competent and it’s not their fault they work for such douchebags. This just happens to be where the whole return debacle started.
* As soon as I find out which UPS store location that superstar is getting one 5-​star review from me.