C D Peacock

Easily the best customer experience you’ll have. I’ve bought many watches from the salesperson, Art Vaisnoris, he’s been there for a long time and is always friendly and quick to address any of your jewelry or wristwatch buying needs. Not a pushy salesperson, always ready to assist without being a pain. They also have a Rolex certified watchmaker in the premises, his name is Gabe and he’s known on the watch collecting forums as the best around for both modern and vintage watch repairs. It’s a Rolex authorized dealer so there’s not much movement on their pricing but I’ll pay a little more for their extra warranty and great customer service.

I took a personal diamond to have mounted on a wedding/​engagement set my son purchased at the Woodfield location (horrible experience. see review for Woodfield CD Peacock)
I met Patricia. It was such a pleasure. She is «present» when you speak with her. She does anything she can to assist. I will definitely be returning to the Oakbrook location for other jewelry purchases.
I was also told that they have a master watch repairman. Those are hard to find.

I wanted to purchase my engagement ring from here — the same store my father bought THE ring for my mother at 40+ years ago. Our rep Patricia was outstanding: we told her our budget and she showed us an amazing selection in our range. She was patient, took time with us, answered every one of our questions. And then… we found my dream ring. Over our budget just slightly, she was wonderful to state she would see what she could do on pricing — see if she could throw in the matching band, etc. We’re only talking a $ 2,000 difference here, and my boyfriend and I had already decided that whatever she could «do», we would be getting my dream ring from this location from this wonderful rep as the price was over our budget but within the cash we had set aside. She stated she would call us within a few days with details. I understand this is a high end store, and our budget most definitely is lower than the average person that walks through their doors. I will say that not ONCE were we made to feel out of place or uncomfortable. Quite the opposite. Maybe we gave the impression we would be buying that day, maybe we didn’t impress enough that we really needed some work on the bottom line pricing. But we did not receive a call to follow up on the sale. It has been three weeks. I sadly will look elsewhere for my dream ring, and CD Peacock will lose out on the lifetime value of us as future customers.

Rosella is great! She is great at what she does and was the biggest help! So thankful that she took care of us there!

I love this place. Before my wife and I got married, we came here to check out engagement rings at the recommendation of my sister-​in-​law. I was very surprised by the professionalism exhibited by the store’s employees. There are a lot of jewelry stores out there that will either judge you or ignore you depending on how you look. My wife and I look incredibly young even though we are in our mid-​late 20s, so I was kind of expecting sub par treatment when we first visited (the store is very classy). I couldn’t have been more wrong. Tim was the employee who helped us. He showed us the store’s entire collection of engagement rings (from the store’s personal brand to the high end name brand rings) and answered at least a hundred questions that my wife and I had for him. He never asked what we did for a living, how old we were, or pressured us into buying anything. Even though we didn’t buy from him the first time, he treated us like valued customers. We returned a few weeks later after looking at other stores, and he actually remembered us and took us around the whole store, AGAIN.
CD Peacock has a huge collection of rings. I eventually bought my wife a Tacori engagement ring and its matching wedding band, and she couldn’t be happier. I was a little nervous because I was on a tight schedule and needed the engagement ring by a certain date, and Tim helped me every step of the way. He even gave me his cell phone number so that I could nag him about the status of the ring. Needless to say, he came through.
If you want a jewelry store with superb customer service and a vast selection, CD Peacock is the place to go. They also offer to shine your rings whenever you swing by. My wife takes advantage of that every time she’s near the Oak Brook mall.

Very pushy: felt like used car dealer salespeople. Art seemed friendly, but only if you have a lot of dough to spend. I noticed him avoiding the customers who weren’t «dressed» in rich attire. They also had a young 20-​something African guy, likely Nigerian, who supposedly was their expert «Swiss» watchmaker with 20+ years experience. He didn’t have anything close to a Swiss accent but was wearing cool eyeglasses, so that seemed strange. There also weren’t any Swiss horology (watch repair school) certificates on his wall. After 30 minutes of waiting, he told me that he couldn’t fix my Swiss watch problem – he wasn’t helpful at all. He said he was clueless as to what the problem was and made excuses not to work on it. He told me to send it into the manufacturer, since he didn’t have the skills to fix it! I wasn’t surprised.
Gina was rude and hot-​tempered about giving directions on the phone. Rosetta was nice, however, when she signed in my watch. If you want your Swiss watch to still work like a fine timepiece, I recommend you go elsewhere, preferably in Switzerland.

I had a great first experience at CD Peacock with Gabe, their amazing, talented, friendly watch repair specialist. Gabe came highly recommended by several members of a Panerai watch forum I am a part of. I had a stripped screw head in my watch that two other jewelry stores in downtown Chicago had said they would not touch. When I took it to Gabe, he not only managed to get the screw out, but her literally MADE me a screw in house because he would have had to order the part and wait weeks to receive it from the Panerai Service Center otherwise. Unbelievably great service, the store is nice, swanky and staffed with friendly, knowledgeable people. Definitely worth the drive to Oak Brook!

The level of service and attention from Gina M. and Art V. are first class. See them for your watch and jewelry needs. The selection of brands is of the highest caliber and the price points reach every shopper. Just for fun ask Art about Patek Philippe watches, he has over 20 years of experience in watches. And ask Gina about Rolex, Cartier, Tag Heuer… I purchased a Rolex for my wife on her birthday and they spent so much time showing me all the models and answering all of my questions. You really need assistance when shopping for watches, and CD Peacock Oakbrook employees the best staff. I will be coming back for Tag Heuer next time!

If you want to purchase a timepiece or jewelry I would advise you to really do your research. Even though it is the same company, each store will tell you something different in price/​policy.
In the course of a few months we bought many pieces in preparation for a wedding and throughout the experience stories from each store were different. ex: 1.) one store said absolutely no discounts on cartier watches while another store granted a discount. 2.) one store granted a merchandise credit for a return a few days past the date while another said absolutely not. 3.) one store said we had a promotional gift card for spending a certain amount, another said it was a wedding gift from the store to us. etc etc
Just leaves a really bad taste in your mouth when you’re dealing with more than a few hundred dollars.

I’ve been getting the itch to upgrade my watch in a big way ever since they released the ceramic Submariners, since, well, my non-​ceramic is no longer the cool kid on the block. Stopped in to C.D. Peacock today in Oakbrook to check out the larger case of the new revision expecting to be treated like I typically do when I walk into a jewelry shop… Which basically amounts to being ignored, or just generally be given the cold shoulder. (To be fair, I look very young and don’t dress like someone who would be shopping here.) However, I was pleasantly surprised by how incredibly attentive and courteous Art was answering all my questions, letting me check everything out, and indulging my massive inner watch nerd.
They’re a Rolex authorized dealer, so, don’t look for any bargains here, but if you’re looking for a great guy to buy a watch from make sure you ask for Art.

Looking for a 20 year anniversary present for the wife and I. Watch for me, ring for her. Great selection of both at the Oak Brook store and Art was nothing short of great. We are both veterans but I feel he would be this attentive to anyone. Very knowledgeable and great to work with. Prices are a little higher than your chain stores but I felt as if I received a great value for what I spent. This will be my first stop for jewlery from now on!

I think CD Peacock has a good selection of timepieces. They are a bit hard to work with at times, but they’ve been getting better over the years. I have a Panerai and they have Paneristi events here. Honestly, if you’re in the market for a new timepiece, this isn’t a bad place to look. Sure, there are others in the Chicago area — and you should do your homework. You won’t go wrong here. I will deduct one star for price. They are hard to negotiate with and almost any other place will negotiate (or at least bundle).

I had a fantastic experience at C D Peacock. I went into the store with what I thought was a broken watch. Tim (who was great) showed me how to «fix» the watch and gave me honest advice on how to maintain it, clean it, and «fix» it again if it stops working. Tim walked me through «Fine watch 101» and provided insights on how much I should expect to pay and how to check whether another jeweler is taking me for a ride.
Thanks, Tim, and thanks C D Peacock!

I stopped in to CD Peacock recently to squander money on a new watch — something I’ve wanted for a long time. I decided on CD Peacock based simply on TAG Heuer’s website — they were listed as a dealer, and they were kind of on my way home. Done. I was promptly greeted by Anthony, who was very helpful and patient throughout my semi-​aimless browsing. The watch (side note — CD Peacock doesn’t actually sell watches — they sell «timepieces.» Or, at the very least, «wristwatches.» And they don’t have salespeople, they have «horologists.» Right.) I had my heart set on wasn’t in stock, but he was able to find something that would be roughly the same weight and bracelet feel so I could tell if it would feel odd on my wrist.
Once I selected, he promised it would be in stock in roughly 2 weeks, but actually had it in before a week was up. After stopping in to pick up the watch, they were very patient in sizing it — my old watch had a loose bracelet that I had grown used to, so while I wavered on whether I wanted it tighter or looser, they were more than happy to modify the bracelet several times.
I hope I won’t be back — it was an expensive trip. Since the price for the watch was set by the manufacturer, I can’t comment on CD Peacock’s pricing in general. I have a friend who had, by all accounts, a really horrible experience here, but even though I was buying about the least expensive watch (sorry, timepiece) they carried, they were friendly and helpful throughout.

Great service — not pushy AT ALL. Very helpful in guiding me to an anniversary band for my wife. I gave a budget and the salesman only showed me rings within my budget and helped give me ideas.
Where the salesman really shined — is that I liked a ring but it was in platinum and I wanted to present the ring to my wife in 2 days… but it takes 2 weeks to custom-​make a ring in 18K white gold. So the salesman sold me the platinum ring for the same price of the 18K ring (about $ 1000 less!!) and told me just to bring it back after I presented it to my wife and then we could have her finger sized and the ring custom-​made in white gold. Unbelievable! Now THAT is customer service!

Amazing customer service! My hubby and I popped in here on St. Valentines Day.
(Background info: I’ve been on a massive search for a cushion cut, aquamarine ring in a halo setting with pave diamonds that extend down the band. Specific. I know! Thing is, I saw this ring several years ago when I lived in IN. When I finally had an occasion to request the ring, it was long gone. It’s been almost two and half years — most would say give it up already.)
Ok, back to the actual review. We were greeted by a tall, friendly, male (Anthony). He quickly offered us a beverage and asked how he could assist us. We explained what we were searching for and he immediately had several suggestions. Unfortunately, he didn’t have exactly what I was searching for in the case. He did, however, go above and beyond in order to find something that I could be just as pleased with. His efforts included us selecting a setting and then he colored a diamond with a highlighter, yes, a highlighter. He colored the diamond blue, placed it in the setting and had me try it on. This helped tremendously (I’m a visual person and it’s hard for me to envision things). Anthony explained once we narrowed down the setting he would have numerous loose aquamarine stones brought into the store so we could select the stone that we liked best. Wow! If this doesn’t explain the lengths these people are willing to go for their customers, then give it a try yourself. I guarantee, you will walk away thinking … this is a wonderful jewelry store on so many levels.
Anthony, we will be back to see you in the future!

This review is for my purchase of an engagement ring setting as a first time customer to this store.
I had bought a 1.5ct diamond from a reputable online site and I needed a setting to place the diamond in to complete the engagement ring. I went around to several Chicago shops and never found the perfect store until this one.
Now mind you that you don’t get the lowest rock bottom price at this store, but what you do get is service.
My salesman really backs me up. I don’t know if it’s a charade or what, but he really seems to bat for his customer. This guy bent over backwards to get me the engagement ring I wanted for my special lady.
I am what you call an OCD customer. I will scrutinize and find minutias of error if you give me enough time. I’m not sure if it has to do with my job being a doctor but whatever.
So, these guys and I go through 3… THREE… settings to find the perfect one. Let me explain. I had my diamond placed into 3 separate Tacori (high cost pieces) engagement ring settings before settling on number 3.
CD Peacock allowed me to revise the design two times to get to #3. The first setting did not look right, the diamond was too short in the setting so we re-​did the setting from scratch. The second setting was crooked to my eyes so we un-​seated the diamond and sent it to Tacori for a third setting.
Who does that???
Who allows the customer to go through three $ 4,000 — $ 5,000 engagement ring settings just to please the customer?
It took 3 months to build my engagement ring but it was worth it.
Thanks to CDP for dealing with me and the result of them bending over backwards for me?
Lifelong customer. They earned my repeat business.