Cbeyond

Run. Run for the hills. I used to use Cbeyond for my business lines and internet. Nightmare kind of stuff, phones and internet would go down for a couple of days at a time. If you thought Comcast was bad, get ready for hell with this company.

Our company seems to experience a new problem every week or two. We have been with cbeyond for 2 years. There customer service is awful. The amount of time we waste each week calling in to report problems and being on hold is incredible.
We have experienced problems with email, phones, charges for international calls we did not place, our emails being blacklisted. We have to contact customer service to place international calls, which involves being on hold for 45+minutes. Cbeyond makes to agree to pay any calls that are placed illegally when we remove the lock to place an international call.
Just ridiculously awful. It seems like we experience a new problem every two weeks.

I have issue with mt DID line caller ID for over two weeks. I called the office on monday and asked for help. No answer yet. My number is 7 738 449 251 Thank you.

Eric Fox has been with Cbeyond for over 2 years, and I would certainly recommend him to any one of my friends and family, as well as current/​former employers. You can email him at
or give him a call at 630−468−1248
He has a great eye for detail and he’ll gladly sit down with you and go over your current telecommunications setup/​wiring; and then he’ll explain where there’s room for improvement in reducing your current pricing, as well as obtaining a more quality service.
I WOULD HIGHLY RECOMMEND TO SMALL BUSINESS OWNERS — mainly because this would be a great way to do some price comparison and see if you can reduce your current overhead expenses.
I found it pretty surprising that AT&T’s phone lines sometimes have a static sound on them, especially the ones that are routed over a non-​dedicated uplink using VoIP. This can be a nuisance during certain business hours (specifically later in the afternoon) when most nearby residents start using internet bandwidth heavily. Without a dedicated uplink, the extra bandwidth usage will definitely drop the call quality of all the calls that are using the same uplink.
As such, businesses that rely on their phone systems to operate, service OR sell (pretty much every business), should really consider taking a look at what Cbeyond can offer.

What an awful company. The salespeople lied to us about the service, package and price. The cell phone coverage is absolutely awful. I made a mistake and signed a 3 year contract with them and no matter how bad the service is there is a huge charge for early termination of the contract. Do yourself a favor and don’t make the same mistake I did.