Crate & Barrel

My husband and I registered at Crate and Barrel for our wedding, and used this store as our home base for checking out items we’d like to add to the registry. They host occasional registry events, where couples come in, there are appetizers and you get an overview of the offers that come with a Crate and Barrel registry. The associates were always helpful, showing us how to set up the registry and add items to it at the store. To scan items, you can either use their in store scanner, or download the Crate and Barrel app and scan that way. We did find the app to be easier. We love their glassware selection, as well as their kitchen gadgets. While the store (and all of Oak Brook mall) can get a little hectic during the warmer months, we always love stopping into Crate and Barrel.

My adventure began Dec. 11^th when my Mom came up from Indiana to go shopping with me in Chicago. Early in the day we went to the Crate & Barrel on Michigan Avenue. She saw some «jingle bell napkin rings» that she wanted, but rather than purchase them at the time and have to carry them around all day, we vowed to come back in a couple of hours and purchase them. You KNOW how this part of the story ends. The Michigan Avenue C&B had sold the napkin rings, had none in stock and «I’m sorry, we are just to busy to have associates on the phone looking right now. You really should have purchased them when you saw them.»
On Saturday, Dec. 12 I called around to several local C&B but the most associates said their inventory was «off» due to all the seasonal help so I would be better off to go IN the store.
So on Dec. 13 I went into my local C&B, in Oak Brook. I thought this was probably going to be a waste of time, but I was there when they opened hoping to get some information before they got REALLY busy.
As luck would have it, an associate named Rose asked if I needed help and did she ever help me! Rose checked their inventory, no luck there because «this was a very popular item, in 2014 and again this year». Next she got on the phone and started calling. Since Michigan Avenue was «too busy» I really didn’t expect this. On her 5^th call she found the napkin rings and helped me make arrangements to have them shipped to my house, including free shipping because the item wasn’t available in their store. My Mom is going to be SO surprised Christmas morning!
Thank you Rose, for a job well done! Hopefully your employer appreciates what a wonderful employee they have in you. I do!

It feels like an accident waiting to happen in there. All the glassware stacked so precariously high and closely together. look like they will fall if you just nudge it slightly. Stresses me the f out.

Very disappointed from this store’s staff organization Will not go back there. Came to the store when it was slow and waited 30 minutes for them to realize they don’t have my item in stock. They just ran around the store one after another.

New return policy VERY NEGATIVE experience! Birthday gift in C&B box, with shipping packaging intact refused for no receipt. Provided gifters address, email, etc… USELESS!
Will never shop nor promote store.

This is a great furniture store with a great styles and variety of selections. Has a very urban looked at a lot of the front nature. With great prices behind them. I am considering and doing my furniture shopping at this place as I was just looking and visiting for the first time. I like a lot of the stuff that I saw and will take another visit back to this place. If you’re looking for a place to buy furniture for more urban look this is a great place to visit in my phone love with that. Admin for me for other great reviews and accuracy

Judy in the furniture department is the epitome of how not to treat customers.
1). I made eye contact with her as we approached the cash desk. She made eye contact back and turned 180 degrees away from us.
2). I asked her if a certain rug (the Alvarez, to be exact) was on the floor to be seen. She kind of bit her lip and said, «hmmm, I don’t know. Sorry I can’t help you.»
3). We saw her again as we were looking for the rug (a manager once told us there’s one of every rug on the floor), and she kind of skirted out of our way and didn’t try to help.
As noted above, these are all techniques to ensure a store doesn’t make a sale. And the store didn’t. We walked in ready to buy a rug today and probably would have if Judy had been even slightly interested in helping us. Instead, we meandered our way through what started to look like really boring furniture, and found the door.

A friend registered for her wedding here, and walking in I immediately wondered why I’m not engaged yet. I had ordered from her registry online for store pickup, and the process was really easy. I walked in and there were a number of employees around ready to help me.
The store excels at packing everything very well, and the woman helping me laughed when the box for the set of 8 mugs I ordered came in a box almost as big as me. I guess they were out of smaller ones. The bride had a few other items packed similarly, and if anything we were just glad the over packing means nothing was broken.
Highly recommend. :)

I just purchased a Krug beer tender at Oakbrook center and they assured me that while the box was open I would have no problem. I am too old to have believe that but I did and when I got home so I’m 20 miles away I realize they were missing parts so now I’m driving and driving to Geneva Commons to get one that hasn’t been opened. While the people at the store were very friendly the reality is a selling people open box items with an assurance that everything will be okay just isn’t right.

I just LOVE Crate & Barrel!!! I went to the Oakbrook location, and wanted to pick up the «Chilly Candle Holders», cuz I saw it in their Christmas Catalog… however, they were all out. :(So I just placed the order online and it says that they were on back order. However, I believe after placing the order, it took about 7 days for the delivery to arrive to my home. Which is not bad at all. :) Cuz now I can use them for my Christmas party! So HAPPY! I just wanted also to mention that they wrapped it so nicely! Everything in tact! A lot of bubble wrapping around it so it was protected & wouldn’t break! Now I know anytime I need anything that they don’t carry in the store, I will order online, and it will be delivered with care. Thank you Crate & Barrel!

I have always been a huge C&B and this is by far one of my favorite locations. The store is pristine and well organized. The asisstance you get from the staff cannot be beat. Glasses galore! If you are looking for perfect glass C&B will have it.
I recently stopped in to order additional place settings for our everyday dinnerware. The store doesnt stock the Court Dining Collection (WHICH IS FABULOUS), but they were able to order them and offered free shipping to my home. WIN!
Way to go C&B!

I love CB just like the next guy, but I have a problem with this location. Let me start by saying the store wasn’t too busy when we shopped. As we (my wife and I) walked around, looking at all the neat things for sale, we notice no one had greeted us. No thanks for stopping in, no hey or hi or hello, no head nod or hand wave, nothing. Until I looked one lady dead in the eye, then we got our first and last hello. When we decided to final make a purchase it took sometime to find a clerk (yes, I just said it) and one that wasn’t engaged in a personal conversation with a friend or co-​worker. At check out the lady was short and a little rude. I have been to other CB’s and have had great customer service from the sales associates, start to finish. I will not be going back to this location any time soon.

In my fantasy life, my place looks like a Crate and Barrel model just with more quilts. Do you not love their glassware? The clever little kitchen products? Did I mention the glassware?
I have some coy little glasses I bought here just to use for one party, one dessert. And I don’t care, they looked perfect. Try putting champagne over sherbet in just any glass. No, you need the right one. (I’m dying to use them again, are you busy this weekend?)
But I digress.
My point (and I do have one) is that I have really always loved this store but my desire to A. Not go broke and B. Not have kitchen stuff stored in the bathroom, have prevented me from visiting it too often.
However recently I got to shop for someone else without tempting myself. I picked out the items off a wedding registry online, paid for it and picked it all up in a sturdy attractive box. It’s cold out, I appreciated just being able to go to the back door and grab it and run. Or have my husband get out of the car and do it, one of the two.
From the moment I placed the order, the store was in contact with me. I got 3 emails, 2 texts and 2 phone calls so I knew everything was perfect. What a great store making shopping Polar Vortex friendly.
Plus, once we were in Oakbrook, we had to go out for lunch, right? Great shopping made delicious.

Whether or not I end up purchasing anything, I always walk of of here with good ideas. I’ve had great luck with the kitchen items I’ve bought. Furniture is pricey, but the quality is good. This is not my favorite Crate & Barrel, because of the size and layout. However, the employees have always been friendly and helpful.

I love this store just bought a couch and a beautiful carpet there. To quality of the products are great. The stuff is very friendly and helpful. The only thing is, it is a little bit pricy.

I love the design of 75% of the merchandise at Crate & Barrel, roughly. That being said, I can’t afford it all. Granted, there are definitely some things that I can afford but a kitchen table for $ 2500? Um, no.
Anyway, my fiancé and I went here for a wedding registry event. They had a couple vendors of which we could try their products. Everyone was very helpful and I would definitely recommend it to anyone that is registering at Crate & Barrel.
If I could change anything about Crate & Barrel (besides the price), I would make things a little bit more organized. All the rolling pins in one place, or something like that. But for the most part, it’s a wonderful store!

Crate & Barrel you make wedding shower shopping easy!
A friend of mine was registered here (thank goodness!) for her wedding shower and being a busy bee I didn’t have time to pop into the store and browse around. But the best part is at C&
you can order from the registry and as long as the items are in stock and you choose pick-​up in store they will gladly wrap up your items and have them ready for you within 2 hours!
Upon receiving a confirmation e-​mail that my items were ready for pick-​up I head on over to C&B and told the cashier I was picking up an order and it took her about a minute or 2 to grab my items from the back room and rang up my order. I paid and was on my merry way.
Items might be a little bit pricey at C&B, but it definitely makes shopping easier!

Was out and wandering about the mall and stopped in for no reason. The prices seem higher than other places but I just poking around. That was until I spotted a desk, I had been looking for awhile not sure what I wanted. I liked it large flat top 58inch with 3 large pull out drawers leaving the underneath wide open. The price was not bad but I was not sure. I left went and had a martini and everything became clear, I want that desk. So back to the store and the salesman helped right away and explained the delivery fee is a flat $ 99 no matter what the item. I chose to pick up. Assembly was not to bad. I am typing this review from my new desk, impressive isn’t it. One note go to the store early or late afternoon you will avoid the crow of tards that zombie walk, don’t move and just sit on the furniture playing on their phones. Not a bad place overall, pricey but ok and good service.

If I had money I’d like this place more. They have some neat-​o stuff. Once I had money and I bought a couch from here. At first it was awesome, now I would have to say I kind of hate it. And by kind of i mean the memory foam cushions are crrrrrrrap. They were supposed to be grrrrrrrreat, and about a month later they just didn’t hold up. It’s been like two +/​-​years now and it just makes me sad to sit on it. The cushions bounce back, but only for a few minutes. And on top of all that its not very deep. Unlike my reviews which are borderline Confucian.
The store is laid out pretty well and gives the appearance that it is bigger than it seems. The kitchen area is chock full of wack-​a-​doo utensils. Seriously, how many variations on an egg poacher do you need? They have 5… that I saw. But at the same time they also have 3 different avocado slicers.
The furniture looks really cool and some of it is actual quality. My couch is not one of those quality items, but some of the credenzas and dressers are nifty.
Me and the wife registered here for the wedding thing and they had a «come in before we open and user the scanner thingy event». It was very nice and helpful. They also served coffee food and cake. One of the ladies demonstrating the food processor made the some of the best humus that I have ever had. I got a food processor from somewhere else cheaper.
I still haven’t made hummus.

I purchased a set of beer glasses here. My only problem was finding something to carry said glassware. Was I supposed to juggle these through the store? Past the bustling ladies with bags, strollers, and otherwise ignorant and physically pushy? C’mon, C&B, if you don’t want me to break it then do something about it!
This store gets crowded, and it makes me nervous to purchase anything breakable or carry those items as I browse. I finally found a basket across the store.
They package stuff up really well and don’t try to upsell you on nonsense at the register.