Dunkin’ Donuts

I come here probably once a week. Overall, it’s a good experience for me. I ordered a 6 PC tater tot last week and got 16, so that was awesome.
Sometimes they don’t have things in stock that they should, so that’s why I gave 4 stars instead of 5.

I was there this morning just to have sone good coffee and breakfast, there was 2 customers in front of me, so I figured it wouldn’t be too long for Sevice. There was this Custoner to place an Oder with a coupon and the counter person started arguing with this Custoner going back an fort about how wrong she was about the stupid coupon! Unbelievable !! This place has no customer Sevice experience! I waited for like 10 min on line just to heard this? No thanks I will never go there ever again!

I stopped in here a few weeks ago with a coupon for 2-​for-​1 packaged coffees– a great deal! My son and I were the only ones in the joint. Six employees all seemed to be manning one drive-​thru window, although morning rush was definitely long gone.
3 of those six employees walked past us while letting us know «someone will be with you shortly». Really? Fire in the back room? Donald Trump in the drive thru? I told my son «we’re going 6-​for-​6. and when that happens, we’re outta here!» Someone eventually helped us. DD’s does not package their Pumpkin coffee in 1 lb. bags, so I was stuck getting Original and French Vanilla.
The moral of the story, service here really stinks.

Customer service today wasn’t up to par from previous times visited. When servicing customers don’t give the «attitude» that you don’t care. I’m am sure there are others out there who could easily replace you. I am very disappointed with the service today, customers should never feel uncomfortable in any establishment while in the service industry especially in the food department. My order wasn’t complicated and they weren’t busy at all. Instead it felt like it was a chore to do your job. You may want to reevaluate working there. Will not be returning to this particular dd for this exact reason. I don’t recommend this location!

When DD opened in Oak Creek about a year ago, I was thrilled because my family and I had been going to one about a half hour away… and this was much closer to our home.
Since then, I have gone there about a dozen times and am almost always disappointed by the service and the pitiful variety of doughnuts.
Today, I showed up at 9:30 and there were FOUR kinds of doughnuts left — I couldn’t believe if. I mean, the place is called Dunkin DONUTS — should there be a few more types of doughnuts available? That would be like Taco Bell running out of tacos.
Much of the staff — including a woman who appears to be the manager — looks like they don’t want to be there.
Again, I was pretty excited when they opened and have been fairly regular since it’s nearby… but I’m disappointed almost every time I go!

Newly opened, this is the only DD in the area aside from the one by the airport on Layton and it still amazes me that it took so long to get another one closer to Oak Creek/​Franklin, especially after seeing how common they are in Chicago (and probably the rest of the country).
I came in the day after Thanksgiving and it was empty, though people went through the drive-​thru. I had a coupon for coffee and asked if I could get a dunkaccino with it. The lady, who wasn’t taking drive-​thru orders, rudely said in a rush, «No, only regular black.» I asked her how much one of their breakfast sandwiches would be and she rang it up, saying quickly, «Would that be all?» I said I only wanted to know the price and she sort of sighed while deleting it.
Regardless of that, yeah, it’s a Dunkin and if you live around here, you’re going to go despite how nice the workers are because it’s a chain, it’s predictable, and it’s new (the same reason people wait forever at the Taco Bell on Howell). After visiting a couple times, though, I hope you’ll remember that Pick n Save or Piggly Wiggly donuts are cheaper, though quality isn’t always guaranteed, and maybe (hopefully) drift away from here because I can’t franchises that crutch onto the fact they’re a chain and slack in service for it.

Love donut! it’s great in the morning vs. no real other «breakfasty» option in the area down Ryan Road from my neighborhood (excluding McD’s). Got coupons in the mail around the opening so great they got the word out and the flags out front and human donut & coffee waving at passersby to work out kinks with drive-​thru service… inside service is good… I’d like to have option of adding own cream & sweetener… inside seating seems limited…