Ntb-National Tire & Battery

BEWARE OF REBATE SCAM!!!
Ok, went there to get tires on my truck at the ntb Bloomingdale Il. On 11÷6÷15 it’s now 2÷1÷16. You know the buy 3 and the 4^th is free! So the work was good, but I submitted all the paperwork for the rebate, copy’s of all receipts and the rebate form, and received confirmation they received it. Then came the post card stating my $ 190 rebate submission was invalid do to me not submitting a valid sales receipt. With the retailers full name, address, store number, and invoice number. EVERYTHING WAS SENT IN!!! So I start googling ntb rebate scam, and find tons of people saying the same thing. I am going to call the rebate people, ntb corporate office, and an attorney to start a class action lawsuit!
So I called, they say they never received the invoice! Funny I put it in there. Called NTB corporate office, got the run around, was promised a call from a corporate manager! Never got a call back from corporate! Store manager called me, made a couple calls to rebate office, said I had to pick up another invoice, and mail it in. I explained I live 45 minutes from his store. He said he would send it in! Still waiting on rebate, conformation, call from corporate! They make promises to their customers, than screw you around till you get tired of the aggravation, or forget about it! This is a contract they put in place with customers, and they are breaching! They don’t care about their customers complaints from my personal experience, and from all the complaints I read on the Internet! Once they put the tires on, and get your cash, you are useless to them in my opinion!

I was attending a conference at the nearby hospital. When the valet drove up with my car, I got in to alarms going off. Right front tire 0 psi and right back tire 20 psi. What the heck… Right?! The hospital Valet drove on my tires like this. Puts me in the mindset of Ferris Buehler’s Day off.
Anyhow, tires were filled with air and I was instructed to drive over the railroad tracks and swing a right. Did I mention the Manager of the hospital valet refused to come and speak with me because he was busy.
I made it to NTB.
Manuel greeted me and was friendly and professional.
The tire tech Julian kept me updated and he too was friendly and professional.
I am no longer upset or nervous about driving back home to Chicago.
Thank you NTB Team for a great experience due to an unforeseen and unfortunate event.

Today was my first time using NTB and I had a stress free and smooth experience so overall I am very pleased. I hate everything car maintenance related and will put off an oil change for as long as possible. I was in desperate need of rear brakes and did my price comparisons — I compared Midas, Jiffy Lube, and Pep Boys along with NTB — they were all pretty similar.
Manny helped me and he was great. I asked him the cost and he broke it all down for me. When he called me back to tell me what they found, there was no drastic jump in price — he did suggest a part replacement but was never pushy.
The whole process took roughly 4 hours, but I dropped my car off so I wasn’t waiting for it.
Overall, it’s never fun to spend money on car maintenance but NTB at least made the whole process smooth. I will use them again.

All I needed was new tires. They weren’t able to get one of my tires off. I had alot of things that were suppose to get done and I was told that it was only going to take 2 hours. I waited there 3 hours!
Still couldn’t get one tire off so they told me to come in the next day. I came in early they took my car in right away and than got my tire off. All done and ready a worker went and parked my car in the front And left my keys in The car. I was told this was only gonna take an hour and a half. I’ve been here for 2 hours. What a shame.

I went to this location for an oil change and tire rotation. Upon getting the vehicle back I found that they did not reset the change oil indicator. Also later noticed they never rotated the tires, when I called back and told them, they acted irritated with me. Went back to the store and waited about an hour. Very unprofessional and don’t seem to care that customers are upset enough to leave a bad review.

First visit to this store & will be the last. Created an online appt for 11:30a for an oil change. Arrived on time or before. Several guys were just standing around doing nothing. By noon, my car still had not been pulled in. What was the point of making an appointment.

They told me I needed a new battery and that it was old. Until they looked up my records and seen I purchased it at this location less than 2 years earlier. Then the battery was perfectly fine upon further review… Never go there again.

I am giving them three stars as an average because they gave me 5-​star service, but pulled a 1-​star scam in the same 10 minutes.
I called at 6:30PM and asked how late they were open for a new battery installation. The guy said 8PM. I hustled there and arrived at 7:45PM. The big sign was turned off and the parking lot was dark. The door was still unlocked so I walked in and told the guy I was the one who called to ask how late I could arrive. The guy asked me who I spoke to and when I called. I looked at my phone and read off the phone number as well as 6:30PM call time. He hemmed and hawed, but accepted my car. I was given one battery option that is $ 109 with a $ 20 rebate and a second option that is $ 119 with a $ 30 rebate. Both had 3-​year warranties. That was the 5-​star service because he could have refused service or at 6:30PM said they won’t accept cars after 7:30PM. It was great that they accepted my car.
They popped my hood, looked at the battery and said the part that connects to the post was too corroded for them to change the battery. They get their parts from NAPA up the street and it was too late to order a part. They gave me a jump and I went back home.
I needed a jump the next morning to get back to NTB so I called AAA. The AAA guy had new batteries for sale. He took some Coca Cola and a brush and cleaned the post attachment good as new. I bought a battery from AAA for $ 131 including tax and a 3-​year warranty. Installed while I waited in my house. Both the NTB batteries would have been more than $ 131 including tax and replacement of a supposed bad post. That is the scam that gets the 1-​star.
The main manager guy was very nice, but a $ 1 can of Coke can save you $ 30 in additional charges from NTB.

I will gladly add my star to the one star club.
I researched online and found that NTB had the best deal for the tires I needed (buy 3 get one free). Plus they had a $ 19.99 oil change online special. But I wasn’t able to select the tires I online that I wanted for some reason, (apparently because they don’t keep it in stock at most stores ??).
My nearest NTB didn’t have them in stock and they didn’t have the sense to offer me to special order them or even find them at another store. So I called this store. Same story — not in stock. So this time I ASKED if there were any other stores nearby that did. He said no, they are not kept in stock, but he could order it from the nearest warehouse – would arrive in two days. Great! And since I couldn’t order online, can I throw in the oil change special? Yes, he says. Excellent! It was a little far for my liking (15 mi), but the deal was worth it.
So the morning of my appointment, I trek over to get it in before work. Took me about 45 minutes with Chitown weekday traffic and all. And this is where the wheels start to come off…
The manager finds my work order, and I confirm with him about the oil change. He says that’s only for online. I explain to him what the phone rep said. He just kinda shrugs and says «Yeah…» and then has no further response. Wheel number one.
Then he goes out to check a couple things on the car real quick and comes back, literally one minute later, and tells me that I need an alignment because of the wear on the tires. Basic alignment starts at $ 89. Wheel number two.
Then he confirms the quote of my tires, and it’s way more expensive than what I ordered. They ordered the upgraded tire, and one which wasn’t eligible for the promotion. In other words, they ordered the wrong tires. Wheel number three.
So he says that they can order the right ones and that they’d arrive in another six days! Do you know that it took me 45 mins to get here and that I rearranged my work schedule for this? But he has no customer service remorse. No offer, no discount, no «hey, you know what, let me take care of you since we screwed up.»
Wheel number four, and I’m out the door.
Too unreliable even for a good deal.

Not Very Honest
I’ve used NTB Tires for several years because I got sucked into their 3 year free 4-​wheel alignments and tire rotations! I have found it to be pretty much a scam. At this location, I went for a 4-​wheel alignment, they said they had to replace the wheel arm, which I said ok, they struggled with it and kept me waiting for over 12 + hours, I left their place around 10 p.m. After 1.5 years now, the arm is out of whack again and at their other branch, they want to charge me $ 600 + to fix it though still under warranty. They also told me that my struts were so bad and needed immediate replacement. I’ve busted a lot of money at this place, literally thousands. The oil changes here are undependable, you cannot expect them to top off all fluids, that is never true.
Basically though I have the 3 year plan for free 4-​wheel alignments and tire rotations, every time they come with some reason not to do it. I will never go back to another NTB if I can avoid them, they con too much and literally swindle you.
I decided to go to a friend who owns an auto shop. He fixed the wheel arm, fixed my indicator lights that were not working, and some other things and his total cost with labor was $ 296! What a difference.
Please be careful and don’t hand the $$‘s for dishonest services.
Go at your own risk.

My husband went here to have his brakes done because it was the only place open on Sunday that could do it. Need less to say he ended up having to call off of work on Monday because they told him he locked something with his brakes and they didnt have enough time to fix it. The next day he had it fixed and guess what nothing was locked at all they were just trying to get extra money or they just didnt want to be bothered either way DO NOT take your car here. I used to for oil changes won’t be going back here anymore.

Go somewhere else. I went in for an oil change and they looked at everything except this. They inspected everything on my care which pretty much wasted my time when all I wantred was an oil change. I then told them I didn’t have time for the repairs. But get this after my car was serviced I go to leave a pull out. I check the info on my dash and it said my oil life was 37% and my check engine light was on. So I call them up and complain they acted as if it was no big deal, the asst mngr said, «oh, he just didn’t reset the light».
DON“T GO HERE

Do not ever bring your car here. They will charge you for services you do not need then get annoyed when you ask them to explain what they’re doing and why your car needs it.
Oh, and it’s out in the middle of nowhere. If you’re going to get screwed, it might as well be closer to your house.