U-Haul Moving & Storage

I went to this location to have a hitch installed. Everything was fine on the day of the install and for a few months after. Then the brake lights stop working recently. I needed a tune up anyway so I take the vehicle to the dealer. They find that the wires where the pig tail was installed for the trailer light hookup wasn’t done properly and the wires had melted together. It cost me $ 53 to have them fix it. But before I had them fix it I tried for 2 hours to get in contact with uhaul. I got the run around for over 12 phone calls (although the people that answered were very nice while doing it). Finally one lady takes my info and tells me someone will call me back within 72 hrs. I can’t wait that long so I have the dealer fix the lights and I figure that uhaul will just reimburse my money. WRONG!!! Another very nice man calls and tells me that because I didn’t purchase the $ 10 warranty that the repair wouldn’t have been covered anyway. So let’s recap… I would have had to purchase a warranty for your business to fix something that your employee installed incorrectly. Ummmmm… how bout no. It will have to be a dire emergency for me to use uhaul for anything ever again. If the customer service was better, I wouldn’t have let the dealer fix the problem and begged and pleaded with uhaul to fix their mistake… learn from mistakes people.