Walgreens

The pharmacy is terrible. Signed up for a flu shot online. Ended up taking an hour. The place was empty and there was no line and it still took an hour. Made me wait in the back room for 20 minutes. When the head pharmacist finally did come in she commented that she did not even know I was in there waiting for her. She left and came back another 20min later. She was rude and gave a bunch of excuses as to why a flu shot should take an hour. No excuses… they don’t have a clue. This was not my first bad experience. I will never use this place for this again for preventative care. CVS is a little farther away but I am not putting up with that again.

What differentiates one Walgreens from another? Some would say that the area would dictate both the kinds of products it carries (to an extent,) and the people it employs. There has to be some other X factor when it comes to this pharmacy though. The associates are really friendly, but my gosh, going to drop off or pick-​up feels like another actual doctors appointment with the time that it takes. The drive-​through is a nice feature, but I usually spend a good 20 minutes there. If I go inside, the line is usually 6 – 10 people. If you need a prescription quickly, well, no matter. They usually tell me about 30 – 40 minutes, usually closer to the latter. That is on top of the 20 or so minutes waiting in line just to drop off. I understand things take time, but before I moved a few years ago I had nothing but good experiences with another Walgreens. Service was fast and friendly, they got ya in and out, and if you wanted to stay and wait they made sure they filled your script as a priority. This Walgreens though, man! I think they need to increase the amount of people working there, or re-​think their process with how they handle things. C’mon, man!

They are slow and don’t have any motivation to do there jobs the lady in the drive thru is extremely rude

I have used this pharmacy for years and they used to be great but over the last six months the service and wait times have become deplorable both inside and in drive thru.
I don’t know if they are understaffed or what has happened. Ive actually had the retail cashiers apologize for the pharmacy’s horrible service delivery.
I’ve brought my concerns to mgmt attention. No change. Still ineffective, unresponsive and unapologetically slow. My family is moving to a new (non-walgreens)pharmacy home.

The pharmacy doesn’t have a clue when it comes to customer service. Long time waiting in line with no one at the counter. Pharmacist helps one person and then disappears.
Forget about using the drive through window. You may run out of gas before someone even acknowledges you are there.
This does not happen at other Walgreens locations. The management at this store needs to make some changes.
I don’t understand why I have to give them one star. Zero stars is appropriate.

If you would like an experience in the worst customer service possible, then this is the Walgreens for you! The manager Mr Jank, yes I said manager is absolutely atrocious. I went to this location for passport photos, after standing next to Mr Jank for about a minute while he punched buttons on a screen I asked him for help since he did not even acknowledge I was there. With a disgusted look on his face he told me to wait a few minutes which I patiently did. Mind you he hasn’t said hello or any other common greeting. After a few minutes of dealing with Mr Jank I was happy to be almost done as I was feeling extremely unwelcome in the store. As he is finishing up, for the first time I see a smile on his face, and it’s right before he tells me I have to come back in 30 minutes for the pics. They have a big sign that says passport photos in minutes, I asked him why he literally said the machine needs to warm up. I then ask him why he couldn’t tell me there would be a 30 minute wait while I was waiting, and I got no response, just a smirk. Not even a goodbye or have a nice day. I then drove 2 miles down the road to another Walgreens and got my photos in 5 minutes. I told the clerk of my previous interaction and she knew of the exact location. And I got this horrid service from the manager, THE MANAGER! Mr Jank you very much need a refresher in customer service, as you are very lacking in that area, and you are in the customer service industry in case you didn’t know.

The prior reviews posted for this pharmacy are spot on and identical to my frustration. I’ve filled my script here only three times and all three times encountered an issues the required me to come back later wasting more of my time.
Every single time my prescription that was called in was not filled when I arrived to pick it up. Likewise the one I hand delivered was promised much earlier in the day. When I arrived at 9:50 with no one in line to claim my script there was no one at the counter. When someone finally came out of their hiding spot I was told «we’re still working on it». For 5 hours???
That was the last straw, dropping the ball 3 out of 3 times. I’m gunna stick to walmart for my meds from now, never had a problem with them.
Bottom line the pharmacy staff is incompetent and inconsiderate. As some else stated I too question what other more serious potentially life threatening oversights occur on a daily basis here. Zero confidence in the staff, zero.

For the pharmacy only:
My repeated, terrible experiences at this pharmacy led to me transferring all prescriptions to CVS. I cannot even begin to explain the constant headache the pharmacy caused both myself and my doctor. The final straw was receiving a generic prescription when the script was marked ‘may not substitute.’ The manager’s response? ‘A tech told me it was okay.’ Never again.

I agree on the previous comments on the pharmacy — it is awful. I put in a prescription a day before picking it up and it still was not ready! How does that happen? Then to top it off, the pharmacist gave me the wrong over the counter medication which I could not return! She forgot to show me both variations of the brand. What a mess!

Pharmacy is terrible. It doesn’t matter what time you were promised your prescription would be ready. It won’t be. Even if you give them a few extra hours. They still won’t start filling your prescription until you show up at the counter. Be prepared to wait.

THIS REVIEW APPLIES ONLY TO THE PHARMACY! I have visited this store numerous times and aside from a long line every now and then really can’t say anything bad about it. It’s clean, the staff is friendly, and they have great prices. The pharmacy, however Is a different story.
Apparently the staff of this pharmacy is not aware of «pharmaceutical law» (the phrase quoted to me by one of the pharmacists there). I had a prescription called into this Walgreens by mistake. It should have been called into a pharmacy a few blocks up the road (I had a coupon giving me a $ 25 gift card for filling a new prescription there which expired at the end of the month and since I don’t get sick very often this was my only chance to use it). I called the correct pharmacy and asked that my prescription be transferred over to them instead. They said no problem and I could pick it up from them later that night.
When I got home from work there was a message from my pharmacy informing me that Walgreens refused to transfer my prescription to them. The pharmacist was just as baffled at this as I was. She said that the Walgreens’ pharmacist told her that it was against Walgreens’ rules to transfer a new prescription; they can only transfer refills.
Having transferred prescriptions before, I thought this was surely a mistake so I called the Walgreens’ pharmacy and explained the situation to them. No, it wasn’t a mistake. According to the pharmacist I spoke to at Walgreens, it is against Walgreens’ policy to transfer prescriptions to another pharmacy unless it is a refill. She then went on to claim that the other pharmacy didn’t know pharmaceutical law. I explained to her that I really needed the prescription filled and by her not transferring it it was going to force me to pick it up 24 hours later, when I got home from work the next night. She didn’t care.
I called Walgreens’ corporate office the next day and found out that Walgreens does NOT have such a rule and prescriptions can be transferred to other locations without having to be refills. If the pharmacists aren’t aware of simple things like their own company’s rules and policies it makes me question their knowledge of more important things like drug interactions and side effects. You can bet this is the last time I’ll have a prescription filled here!

This review is primarily for the pharmacy.
I have never been to a more useless pharmacy. Efficiency is not in the vocabulary at this Walgreen’s location. They offer traditional walk-​up service and drive-​thru service as well. If you are looking for quick service, go someplace else.
On multiple occasions, different doctors from different facilities have faxed prescriptions to the store. Typically, when I arrive to pick up the medication, the staffers advise me that the prescription never came through. One time I pressed the issue and indeed, they found the script under a pile of papers. If you must use this pharmacy, hand carry your script to the store and verify that they can and will fill it.
There used to be a separate window to drop off scripts. You now must stand in line with everybody else to accomplish this task. Be prepared to wait 15 to 20 minutes. There is always a problem and then the staffers tend to engage customers in idle chit chat while the line gets longer and longer.
If you use the drive-​thru, you will likely end up behind someone who is waiting on medication to be filled. Why doesn’t Walgreen’s tell these people to pull out of line and park? They don’t. Rather, the drive-​thru lane backs up. Expect a 20 minute wait as well.
The ridiculous thing is that Walgreen’s dedicates a staffer to work the inside counter and a staffer to work the drive-​thru. They never deviate from any assignments. So if there is nobody in the drive-​thru, the available staffer will not help out at the inside counter. Likewise, if the drive-​thru is busy and the store is empty, the inside staffer will not help the customers waiting outside.
I am a former Walgreen’s shareholder so I have so loyalty to the store but this is rapidly eroding. The store is very nice. They have a small grocery section, a nice liquor section, etc. However, the pharmacy ruins everything. My future prescriptions will be filled at CVS.

Not your average, neighborhood Walgreens. why you ask? This walgreens is special in that it has a special department dedicated to durable medical equipment and supplies, such as canes, walkers, wheel chairs to name a few. A great choice to have in an area that has a large poplulation of seniors.
The rest of the store is pretty much like most other Walgreens. I especially like this Walgreens because the staff is always seems available to lend a hand, or open up another register to get you on your way quickly.
four stars in my book