Pedios, Ltd.

We love this practice. We have been taking our children to Pedios for 10 years. We are always able to get an appointment or speak to someone when we need to. The doctors are wonderful, caring, and well-​informed. The office is well-​run and the nurses are professional, kind and helpful. We have had occasion to see all of the doctors in the practice but our regular doctor is Dr. Wegner. She is very thorough, gentle and caring. We highly recommend this practice!

We love this practice. Mostly see Dr Haukness and would highly recommend. My son loves her and she’s very relatable and practical. One of the best in OP and came highly recommended from close friends.

Dr. Turk has been fantastic. Very knowledgable and patient. She takes her time and makes me feel great about the visits.

Dr. Haukness is great. She never rushes, answers all questions thoroughly and takes a common sense approach. Appointments generally run on time too.

Our family has used Pedios, specifically Dr. Turk, for the past 6 years. We could not be happier and would recommend any of their doctors without hesitation. We never wait long, they can always get us in for urgent appointments, they are available by phone at nights and on the weekends for urgent consultations, they are kind, loving, compassionate and they give practical advice. They always remember our family and when one kid is in for an appointment, also ask about the other. When we have have more chronic issues they call us regularly to check in, even on weekends and at night. They clearly love their jobs and care about their kids.

Pedios is a wonderful practice that is very responsive, on time and knowledgeable. Today my son came home sick from school and we had an appointment 20 minutes later. There is also an hour each morning to call and ask one of the doctors questions which is so helpful. I cannot recommend this practice highly enough!

We love Pedios! Dr. Turk always takes the time to hear out our concerns and is knowledgable and insightful about day to day issues as well as more complex health concerns. She puts both kids and parents at ease. I appreciate that the phone is answered promptly and we can always get in to be seen quickly when illnesses or problems arise.

I am sad to write a negative review, however I think our experience is important to share. As a quick overview my husband and I found dr Hawkness condescending, unable to reassure us that things would improve, and EXTREMELY wrong when proving breastfeeding advice. (This practice must get formula commission noting the huge pike of formula on their front desk).
Our story: We are exclusively breastfeeding and had a great latch and milk supply from the start. After meeting with dr Hawkness she changed us from on demand feedings to every 2 – 3 hours for 15 minutes per side and then pop a pacifier in her mouth and told us not to feed her again until 2 hours were up. (I have since consulted lactation professionals, la leche league and another pediatrician, and discovered that this had the unfortunate effect of dropping my milk supply). After implementing hawkness’ feeding plan we discovered we were not gaining the weight Hawkness wanted to see so Hawkness put us on formula supplements and as she walked out the door said «we will try this before we take more extreme measures» and left. This had my husband and I feeling horrible and me like I was doing something very wrong. The next visit Hawkness said we were only slightly better on weight but because I’d started my period my body was shutting down and was done breast feeding. Again, I contacted other professionals and la leche league and they all stated Hawkness was incorrect. I’m happy to say that after dumping Hawkness, listening to other more up to date professionals and my mother my supply is back and my baby girl is gaining more weight then ever before! I would not send anyone to Hawkness, especially if they were breastfeeding.
Other comments;’: they’ve just remodeled and the office still looked dated. The front desk staff is frequently rude, distracted or simply not present. The office has a lot of dated toys as well. Very glad we switched to a fresh up to date pediatrician.
Update to this: pedios billed us twice: once prior to billing insurance and once for the balance of what our insurance did not pay. So truly disappointed in this doctor’s office in every way.

We’re huge fans of this practice. The nurses are great, particularly with our high anxiety child who can be difficult during shots. We primarily see Dr. Haukness, who is incredibly thorough and helpful during our well visits. One feature that I love is that they do a call-​in line for questions every morning for about an hour before opening. We’re often able to resolve small issues, particularly allergic reactions, through this line. We’ve even been able to text in pictures of skin reactions to the doc after chatting about the symptoms. As others have said, the wait is always short, and there is plenty to keep the kids busy in the few minutes they have before heading in. We haven’t had a ton of interactions with the other doctors, but generally everyone has been nice and helpful.

We have three children who’ve been seen by the fine doctors at Pedios from birth and we’ve only had good experiences. Dr. Haukness is our primary pediatrician, so we see her the most, but we’ve been very satisfied with the care we’ve received from the other three, too. We also love the staff and nurses, and have never had any billing issues. From the Christmas cards on the wall to the way the receptionists greet you, you really feel like you’re part of the family here.

I’v been going there for 2.5 years with my twin girls. Nurses and doctors are great. They are associated with the Lurie Children’s so you know you’re getting a higher standard of care.

I recommend this office to anyone who is looking for excellent service and care. All of the physicians at Pedios are excellent and take plenty of time at well-​child and sick visits. The nurses on staff are very qualified and do an excellent job with the children. When we were out of town once, I called the practice to ask some medical advice from the nurse. She contacted me immediately and gave me excellent guidance over the phone. I always appreciate that this practice has Saturday sick hours, and a LIVE person answers immediately and is always happy to get your child in. In addition, whenever I need an MD paged with a question, the physicians always respond to me within a minute or so. Having a child with asthma, I really value having a practice I can rely on at any moment.

My experience there was pretty awful from the beginning.
As others have pointed out:
–Facility is dirty and unkept feeling. It appears as though there is no staff cleaning the waiting area. Exam rooms are in better shape, though.
–Was talked down to by Dr. Wegner for asking a question about my child’s diagnosis.
–Dr. Claus is nice, but practicing medicine from 1970.
–Nursing staff does most of the work… including giving us the results of a strep throat test for our son. Once the doctor leaves the exam room and the nurse comes in for shots/​tests, don’t expect to see the doctor back again.
Finally, It all came to a head when I decided to transfer pediatricians and asked that my kids’ records be copied. The reception staff failed to do it in the time frame promised (14 days, I think). When I called up and asked if I could pick up the copies, they said «No. Our copy machine is broken.» I asked if I could borrow the records to copy myself and return them that same day and they said «No, we do not allow that.» Finally, I got frustrated and told them that I had been waiting almost 3 weeks and that legally, they owed me copies. The office manager got on the phone and told me that they would have to copy the records in their FAX machine, and to come by later. When I did, they gave me illegible copies and then demanded a $ 10 copy fee.
There are far better facilities with decent staff, and practitioners with better bedside manner out there.
Avoid.

My three year old has seen all of the doctors here, although Dr. Turk is her main physician. Everyone, from the front desk to the nurses and doctors, is very helpful and caring. I never have a problem getting in for an appointment when my daughter is sick. Highly recommend.

I’ve been pretty happy with Pedios in the year since my daughter was born. They go out of their way to fit you in if something’s wrong, which I really appreciate! Their staff is always helpful and the nurses especially are just terrific. However, I did switch doctors within the practice. When speaking with Dr. Wegner on an after-​hours call, she was extremely brusque and dismissive. The issue may have seemed minor to her, but I’m a first-​time parent and truly did not know the answer; I shouldn’t be made to feel guilty for trying to do the right thing. We’ve switched to Dr. Turk and are very happy with the change. We’ve also seen Dr. Haukness and like her very much.

Much like other reviewers, my experience at Pedios has only been fair. Some general negatives:
1. Reception staff can be rude and dismissive over the phone and in person.
2. The lobby and patient rooms often seem dirty to me (and I’m no neat freak.) It’s also really outdated in general.
3. Busy office with sometimes very long wait times.
As for the doctors, I’m usually satisfied with Dr. Claus and Dr. Haukness. But I really try to avoid Dr. Wegner. She can be very condescending and dismissive, especially if you have an emergency and she’s the on-​call doctor. My son had a nasty fall on the concrete while running and hit his head hard enough to develop a huge welt and I was concerned about a concussion. Though he didn’t seem to black out, he acted extremely strange afterwards with strange eyes that wouldn’t focus. After waiting 35 minutes for a call back, she called — clearly annoyed (it happened on a Friday evening) — and asked what the problem was. When I told her what was wrong, she only snapped back, «Well, was he unconscious?» I said that he wasn’t, but that he seemed to have trouble focusing, etc. She said that if he didn’t black out or faint that I shouldn’t worry. I mentioned that I have had three concussions and only by the third did I black out — to which she said, «If you’re that worried, then just take him to the ER.»
I understand that we parents can be a little trying, but we need guidance and reassurance from the doctors that we entrust our kids to. I felt neither from her — I wouldn’t have called if I felt like rushing to the ER was the right thing to do. She could have pointed out some key things to look for, told me in a gentle way that it’s probably nothing to be too worried about, etc. Terrible bedside manner, and just plain terrible manners.
With this said, I’m in the midst of looking for a new pediatrician.

My son was lactose intolerant and the doctors at Pedios failed to diagnose him correctly after three (3) visits.
We said that he was throwing up constantly, he was crying even after we changed and fed him. We would feed him more not realizing that feeding him was actually causing the problem. On our third visit asking for help since we had not slept in days and we were desperate, our son was crying hysterically, they put us in an exam room and kept us there for one (1) hour! My son screamed the entire time, then I started to cry and finally the doctor came in and said, «My goodness, that screaming was this room?» This phrase after I asked the nurse repeatedly if they could get someone to help us. The worst was Heather Hawkness when she condescendingly told me on my second visit that all babies cried a lot. Contrast this to my brother’s experience who just had a baby in Atlanta, GA. His pediatrician actually called him and his wife to check-​in and see if everything was going ok. Wow, what I would have given for that level of service or to even get some attention rather than waiting in an exam room for an hour with a screaming baby.

Would have stayed if not for billing issue. Dr. Claus was friendly & knowledgeable, seemed a little outdated on his nutrition. Had a great experience when my daughter had some random symptoms… easy to get her seen, and the office — nurses, doctors — continued call and check up on her (esp. Dr. Haukness, who was recommended by almost everyone we talked to).
We are most disappointed in the administration. They told us they accepted our insurance, but they were incorrect. With slow billing cycles we didn’t realize this until about six months in, and the practice wasn’t willing to work with us… we were charged everything. They said they had others like this… I want to make sure they know what’s going on!

We’ve been using Pedios since my oldest (now 8−½) came home from the hospital after he was born. Dr. Claus is our favorite. When I was having breastfeeding issues, he worked with me, helped me try numerous things to get it to work (fenugreek, oatmeal, differeng holds, seeing a lactation consultant, etc, etc). He knew that I wanted to bf and it wasn’t until we tried everything did he help me make the decision to use formula. That was something I truly love about him as a doctor.
The nurses are extremely friendly and always helpful when I call. I’ve seen two of the other doctors and while they were proficient at their jobs, I wasn’t too fond of their briskness. Dr. Claus always makes me feel like we can talk about anything.
Unless we move out of the area, we’ll be going to Dr. Claus until our kids are too old to go there.

I LOVEEEEE This office!!! My kids Dr. (Wegner) Is Fantastic! actually all of them are. My daughter has back pain and was seen by another Dr. She was Excellent as well!. Dr. Claus is Really nice but comes off really reserved but hey! as long as we can get the job done! The staff has Always been amazing.
If something is wrong with your child, they will fit you in and will not tell you to go elsewhere. I also love that Childrens Memorial Hospital Visits will automatically send your Visit information to Pedios. Just an Amazing Experience that I’ve had with this office. I will hate to have to leave them when my kids get to old to come here. :(