Quest Diagnostics

I couldn’t wait to gather my thoughts about this place. Where do I start??? The parking is horrible so I knew from that point on this would be an interesting journey.
Walk in & it’s a friend and I who are here for labs for an upcoming surgery. A lady comes 2 the counter & asks what do we need ***SIDE EYE***, where’s the hello or how can I help you? This irked me instantly, I knew from then on things were going to go south FAST!
My friend doesn’t have insurance, but has the RX for the labs needed & asked for pricing. The worker that’s filled w/​misery takes the RX to the back & comes back & tells her $ 500. So my friend is like WHAT THE WHAT??? So as I’m calling my dr for my RX to be faxed (I was unable to print it, & these sorry A-​holes didn’t offer any assistance to me) my friend asks another employee who was a little less miserable w/​her life do they take CareCredit? They’re unfamiliar w/​that credit card & can only say if the machine accepts it. YOU GOTTA BE KIDDING ME RIGHT??? So the not so slow 1 offers her a low income assistance program to help w/​the costs, miserable chick gets mad says NAH WE CANT DO THAT!!! SMH I hate these people.
My RX is faxed, I’m called to the back, this chick roughly draws my blood & bruised me doing so. I was bleeding out thru the cotton and bandage she applied!!!
We also saw them treat another lady like shit because she brought her 2 kids with her for a drug test. 1^st they say no kids they can turn her away, then they say she can sign a waiver saying she’s leaving them alone. WHICH 1 IS IT IDIOT??? My friend watched the ladies kids so she could finish her testing.
MORAL OF THE STORY: DONT COME HERE!!!

Service stinks! My doctors never get the lap results — not the prescribing MD, not any of the MDs for whom I completed any of the permission forms.
I will not be back, neither should you

They took care of the labs, were efficient and very professional.

This office was quick, clean, professional and friendly. As I signed in, I gave my insurance info and then was taken in immediately. The lady that drew my blood was exceptional — I never felt a thing. One was drawing blood and the other was entering my info into the system. Both women were very friendly, it was an enjoyable experience. Parking can be challenging, but that is not the fault of Quest.

I went today for routine chemistries following my hospitalization. We showed up at 9am and did not have to wait long. The tech that took my blood was chatting with her coworker while she was drawing the blood and jabbed me quite abruptly. Very rough. I called in the late afternoon for the results and was told they would not be ready until the next day. This test takes 15 minutes to run. I expected only two things. Blood draw that was considerate and a timely turnaround. If these are important to you as well, go somewhere else.

If you’re a Puerto Rican person, do not go here. My fiancé went here today to get some labs done and they treated him like an immigrant. His ID is from Puerto Rico and the info on there is in both ENGLISH and SPANISH. He dealt with two ignorant workers, who refused to help him. We’re making sure to write a letter about this and who knows, maybe see a lawyer.

My 5 month old needed a blood draw prior to a scheduled surgery. I was VERY nervous and dreading it because when she needed an IV for anesthesia (for an MRI) the anesthesiologist had to stick her over and over again — she had bruises and needle points on both hands, feet, ankles and arms. Apparently my chubby baby is a hard stick! Thank God they gave her gas and she was asleep for all of that. I was worried that her blood draw would be a nightmare as well. My husband and I went back and forth between using Quest (my pediatrician’s lab provider) or going to Lurie Children’s to get the blood work. My pediatrician said she has heard good and bad stories from both labs and that it was up to us. As the deadline approached, I finally bit the bullet and went to the Oak Park Quest Diagnostics. It’s located in the medical office building at Rush Oak Park. Parking was easy and the building and office was updated and clean (I’ve been to some sketchy Quests in the past).
I was a walk in and the lady at the front desk was pretty brusque but not exactly rude. They called us back almost immediately and it was the women at the front desk who was the tech in the room waiting for us. I was a little concerned that her bedside manner would be lacking, but she immediately warmed up and told me how cute my baby was, etc. I sat with baby on my lap and she checked a vein in the right arm and asked the lady who brought us back what she thought. They weren’t thrilled so they checked the other arm and decided it was a tad better. The tech told her colleague that she could do it — said it was her turn to have to make a sweet baby cry. She inserted the needle and I waited for my baby’s piercing scream but she didn’t make a sound. Unfortunately the blood didn’t come so she had to move the needle around a bit. That made my baby take notice and she started to cry. They quickly hit the right spot and the blood started flowing. Baby kept crying as the vials were filled but she cries harder at naptime. The tech distracted her and she was smiling by the time they pulled out the needle and slapped on a bandaid (which they picked to color-​coordinate with baby’s outfit!). It was all so quick and easy and I was beyond grateful. I wanted to hug them both! I highly recommend this location.

Talk about speedy and efficient and pleasant. Yea, that’s what this place is like. Very worth it when you need to have diagnostic blood work done. The nurses are real good too. No bruises from the blood draw, that’s a plus in my book!

Although the technician whom I have dealt with seems to know what she is doing, she is very unfriendly, even rude. She treats me as if everything I do or ask is stupid, and that my being there is ruining her day. I make a point of being friendly and calm, especially in medical places, and there is no reason for me to be treated this way. Also, whenever I go there, I end up with a bruise, while when I have gone to other Quest labs (including the «closed» one in my doctor’s clinic) this has not been a problem. Unfortunately for me, this is the lab that is closest to where I live and to where I work. I am pretty sure the person I am describing is the same woman who Elena B. talked about in her comment. Quest: DO SOMETHING!