Sleepy’s

I had a wonderful experience here. Aaron had someone training him named Milly. They were both so helpful and more than accommodating. They were also extremely patient and professional. Everything was so comfortable and nice. I wish I could take all the mattresses home. There were so many sales and discounts that made everything alot cheaper.

I was moving to a new place and apprehensive about shopping for a mattress. I really appreciated Alicia making the buying process painless. There was so much to choice from, but she started out helping me understanding what I was looking for by simply trying no more than four mattresses. From there I was pretty clear on what direction I was headed and was and choose what was right for me. This was my first real mattress purchase. I felt I got tremendous value for my money and have continued to enjoy the purchase. I also appreciated the delivery team setting up the mattress once it arrive. There’s not a lot of setup, but I needed a couple tools for the mechanical box spring. In the midst of a move I had no tools handy and their assembly made me worry about one less item during the move. Thank you to Alicia and team for your kindness and advice.

In late June I bought a new mattress from Sleepy’s. Michelle assisted me, and provided excellent and patient service. She really helped me find the right mattress for me at a price that was manageable for me as well. She was super nice and very service-​oriented, and I never felt rushed into making a decision (even though I was rather indecisive). I also purchased the mattress cover she recommended, but she inadvertently recommended the wrong depth, so when I put it on it was far too small.
Now, when I purchased the bed, it wasn’t going to be delivered till July 3^rd when I got the keys to my new apartment. I then had to wait for the official move, including new and still in the box bed frame, on July 11^th. By the time had it assembled and excitedly made up my brand new bed to use, I’d blanked on the mattress cover. It looked so nice and it was so comfortable I didn’t want to unmake and remake it, so I didn’t know it was the wrong size until another week has passed.
I brought it in 31 days after purchase and the store would not exchange it because it wasn’t within the 30 day period. I feel they should have exchanged it, because in all of my dealings with Michelle I was clear that I wouldn’t be moving till mid July, which meant that for more than two weeks my purchase was still in a package. Also, it was the size recommended by the sales associate, for which I think they bear some responsibility. And it was one day. Michelle did go to bat for me, but as a company they did not value my business enough to do the right thing. They offered me a discount to repurchase, which I did, but in the end I wasn’t happy I had to shell out $ 30 more for another one.
If you do go there, ask for Michelle. Also verify that everything fits or works or whatever right away, because they’re the kind of company that would lose the next thousand dollar sale over $ 30.

We were impressed by Michelle’s knowledge, her assessment of our needs and the way she juggled multiple customers without letting anyone feel neglected. We are delighted with our choice and the delivery/​set-​up couldn’t have been easier. Advise you pay close attention to pricing and make comparisons…, they will match as promised if you follow their rules.

Went in on Columbus Day 2014 (last fall) to browse mattresses.
Everyone was very helpful, except for one thing. I wanted to find out what the monthly payments and other details would be on a specific mattress that I was interested in. I was told I would have to sign-​off on paperwork to see what the payments would be. I asked and was assured several times that I would not be enrolled in a line of credit, that this was only for research purposes.
Despite buying a mattress from another source, a few weeks later I received a Sleepy’s credit card in the mail with my name on it. How Nice!
I called the credit company and told them of the error and was assured it would be taken care of. Within a day or so I received a call from the Oak Park location asking why I wasn’t purchasing a mattress and why I had called and disputed the credit account being opened. Creepy.
I checked my credit report a few weeks ago and STILL the card had not been closed by the agency Sleepy’s contracts with for credit lines.
I cannot recommend this business on these grounds, so please be careful while browsing at Sleepy’s.

Purchased a box spring and bed frame from Sleepy’s. After struggling and failing to get the box spring up to my second floor apartment, Vince was so helpful with letting me exchange it for a different option that was perfect. Great service — I highly highly recommend this store!

We purchased a mattress from Vince and He gave us excellent service. However we chose too firm a mattress. Sleepy’s comfort guarantee allowed us to return it.
Whew

Thank you so much Vince for helping me with my mattress, box spring and frame purchase, you saved me a ton of money! Thank you for calling the New York office to help get me the deal! Very attentive and superior service! Thank you for valuing me as a prior customer!
You have a Canadian friend here!

Superior and thorough service yesterday with Karen. She spent a long time making sure we got the right mattress and was not pushy about the sale. She actually wanted us to find something we liked! Refreshing! Our new mattress arrives tomorrow, so I cannot wait to try it out. Highly recommend this place!