Spa O

Looking for a last minute nail polish change, the woman squeezed me and did a great job. So the next time I needed a mani/​pedi, I went again. I walked in and asked if there was space for a walk-​in. A woman hardly looks up and says «we’re not open until 10 am (it was 9:40 am) but my next is at 10:30 AM.» I said, «that’s fine, can I just hang tight here?» She replies, «we’re not even open for another 20 minutes and the appointment isn’t until 10:30 am.» Mind you, she isn’t even making eye contact with me. How about, «sure, would you like some water? There are magazines. Make yourself comfortable.» Her co-​worker looked on seemingly amused. I felt terribly unwelcome so I left and didn’t come back for the appointment.

I’m so sad! I’ve had wonderful experiences here definitely at least 4 times but recently I went in for a gel manicure which was $ 40 (I found out others do it for less) and I know this place is on the nicer side so I didn’t mind too much — until it pealed off! only about 6 days later too :(it started with a big chip on one nail and then two and eventually they were all gone. this wouldn’t be a big deal if I had paid less and hadn’t been hoping for the nails to last for both prom and graduation.
the service here is absolutely wonderful though the woman who did my nails (sorry I can’t remember her name!) was super polite and had amazing attention to detail. she didn’t over cut my cuticles like some places do and the shoulder rub was a nice addition. I was offered water and a magazine when I came in by the woman at the front desk and my pedicure was perfect! but it lasted longer than the gel :(
all in all I definitely will come back but probably not for gel seeing as I can get it done for a less expensive price somewhere else, and I’ve seen some of my friends nails last longer. I’m chalking it up to the base coat of the gel being a little off or not sticking properly because I know she applied it all correctly.

I’ ve been a few times and the services are good, the spa clean, but when scheduling, everytime, the girl answering the phone is not so friendly, sounds miserable. I almost didnt schedule because of her. I’m going to get pampered, not a way to start it off…

Came here on a Sunday because they open at 10, most places are 11. Was able to get a chair and everything was great. I sat for a pedicure — very relaxing (Netflix on the tv with The Office) and a really nice warm paraffin wax around the heal. No chip comes with collagen gloves and color options were nice too. Phone continued to ring for appointments (if you have an ideal time to be there I recommend booking). Went also based on pics I’ve seen on Unilocal and it’s so cute and clean. Regulars and new comers were seen and I had a top notch experience! Thanks again, will be back!

Not necessarily the warmest people but I have been happy with every experience I’ve had there; waxing, manicure, pedicures. The prices are very reasonable.

Worst customer service I’ve ever experienced. They don’t want your business. Stay away.

I stopped in on a fluke to have my eyebrows waxed. For a Saturday, they were minimally busy and asked if I had an appointment which I didn’t. I guess appointments are encouraged but whatever. I was seated and taken back in a fraction of a minute. The staff was completely Asian to No novelty and the waxing was typical. I was perturbed when I went to pay when a gentleman asked if I wanted to tip with my card to which I declined. He asked if I was sure after that and I again said no. I personally don’t like to tip with my card because of the delay of processing the complete total of the transaction. In any case its my choice and no reason for inquisition. He then asked if I tipped the woman that rendered my service to which I said no again! The nerve! The mediocre service is a bit overpriced I guess because of the expensive neighborhood setting but charge more for a specialty not just to be common.

Spa O is a beautifully decorated salon located across the street from Tasty Dog and next to Fantastic Cuts. Being new to the area, I decided to try their body waxing service in lieu of routinely driving more than 30 minutes away. Upon confirming their hours on Sunday, I proceeded to make a same day appointment.
Once I arrived, the receptionist who was relatively monotone over the phone, informed the esthetician that I had arrived. Moments later, I was escorted to the skin care room which was small but neat and clean. Getting comfortable was more difficult than I had expected but it went well overall. She took her time and was very pleasant.
After leaving, I noticed there were still a few unwanted hairs so I will have to circle back, but all things considered I would definitely consider making this my new go to place as it is much closer to home.

It’s worth the extra money than the other cheaper salons around here. They do a great job and everything is sanitary.

I went to Spa O on a fairly regular basis, but will no longer return. The service that I received today was beyond horrible. I received a no chip manicure on Friday and two nails had chipped by Monday/​Tuesday. I called and spoke with the receptionist who specifically said that all of my nails would be redone, so they would all be consistent.
When I walked in the receptionist remembered our conversation and was helping me pick a similar color in the non-​Opi brand because she thought it would last longer (although any non-​chip should last for more than 4 days). She also told me that the Opi brand takes 15 minutes to soak off and that this one was easier to get off. Lovely.
When I sat down, the technician (who had done my nails on Friday and not the best job, poor job on the cuticles) stood up, hands on hips, rolled her eyes and said that she was only doing the chipped nails. I explained my conversation with the receptionist, the receptionist confirmed that all my nails were to be redone and she had a fit. Now, here is where I could have acted a bit nicer, but she started speaking to her boss and she was not speaking English. I asked for her to speak so I could understand her and this did not go over well. Her manager told the receptionist that they have a new policy and that I would have to pay if I wanted all my nails done. Really poor attitude — no one making contact, workers appalled that I actually expected my no chip to last more than four days, manicurist standing up in just a pissed off mood, no one willing to help find the matching color… just really bad attitudes and service.
The technician put the nail polish remover on with foil and came back in five minutes. She was going to have to scrape the hell out of my nails because there is no way that the nail polish was going to come off any other way and I said that they weren’t ready. The technician fired back at me «it’s been five minutes». I said but they are not ready, you are not scraping them and that the receptionist told me it would take 15 minutes. The manicurist then went to confront the receptionist who said confirmed that she did say this. Sighs and eye rolling.
Another technician then took over. She was lovely but picked up the wrong bottle of polish. My two chipped nails were painted a different shade blue. She didn’t say anything. I had to point it out. She put the «new» blue on over the old blue on all of my nails. My nails are now look and feel like they are an inch thick. On the upside, here is to hoping that they won’t chip anytime soon.
On the way out, the receptionist told me that she was unaware of this new policy. This receptionist has been working at Spa O for quite some time now. I would think that no matter what, from a customer service aspect, the manager would have stood by what the receptionist had told me. I would also like to point out that when I called I scheduled time to come in, so I was not a walk in. And, there were manicurists who were sitting around doing nothing.
If the receptionist would have told me that they would only fix the chipped nails, I would have been okay with that. Or, if the manager would have said, «Our receptionist was wrong, we are sorry and this is our policy», I may even have been okay with that. However, the manager didn’t even get up. The tech was nasty and the receptionist couldn’t even look at me. It is the attitude of the technician and her manager that is beyond awful. I know that this Unilocal review does not matter to them nor does it matter to them that I will not go there anymore. But, I do feel better now that I have told my story. :)

I’ve been coming to Spa O in Oak Park forever. I LOVE their work! So happy they started doing lash extensions. The lady’s name is Dee. She’s Amazing!

Stopped in at 430 on Sunday for a mani pedi. The front desk girl asked one of the workers if there was enough time. Worker with attitude sighed and said «I guess it’s fine.» I then mentioned I needed my brows waxed too but then was told there was not enough time for me. Really??? A wax takes about 2 minutes literally. I just walked out. Who turns down a customer willing to drop 100 for your services? went to another salon who took me with no questions asked.

This place has definitely improved since my previous review. I’ve been in twice this month and both times have been great — I did not feel rushed like the first time.
Timmy is very good with both mani and pedi. He gives a very good massage, and makes sure the polish looks perfect. Simba did my 3 ½ year old daughter’s mani/​pedi and was also great… she loved it! Overall I’m pleased with the value — $ 40 for an adult mani/​pedi. This place is also nice, clean and relaxing. I’ll keep coming here… especially to see Timmy!

I love this place ! Very clean, very friendly, I was looking for new nail place and I think I found one. I had Lisa doing my manicure and she did an excellent job. I like my cuticles very short and I totally love final result of her job. Place is very nice people speak English. They play good music it’s very relaxing, definitely will be back!

I love this place more than other nail places in Oak Park. I am always happy to come here.

I read reviews all the time and have been waiting for the right experience (good or bad) to start writing them. This was it. I attempted to get a pedicure for the third time in three years here. I’ve never actually had a service completed because EVERY TIME there is some sort of ordeal. Today I walked in asking for a pedi for myself and two others. It was 3:20 pm and all 5 chairs were open, with several staff sitting around filing their own nails. They said they were expecting a party of 5 at 3:15 pm. I asked if we could wait until 3:30 to see if they showed, then have our turn if not. The receptionist said yes. 2 girls and then a man came in… not a party of 5 at all. Finally at 3:35 they said they could take two of us, and the third could get a mani instead. Fine. Just as our feet were soaking, they said no mani for her after all. We left.
I’ve had two similar experiences here, being told I couldn’t be helped but plenty of chairs and employees available.
We called Well-​come nails on South Oak Park and they told us to come on in. That place is LOVELY, clean, serene, and understand customer service and good business. Go there instead!

I used to like this place but I have been sitting waiting for manicure for 10 min while four employees stand around doing nothing. It looks like they’ve had some sort of payment discrepancy they are trying to figure out bit come on really, do that later not while you have clients waiting. Also, the employee dress code is a little too lax with one employee wearing shorts with her but hanging out… get it together Spa O.
Update, after checking with the desk, they said I would be taken now, only to realize that I had to wait for my technician to finish her makeup in the end bathroom with the door open in plain view of me.

Eh. Service gets a kinda thumbs down. Used to be better.

BAD CUSTOMER RELATIONS:
I’d been a regular customer for the past 2.5 years. Went in today for my regular pedicure and my chair was not working properly. It was partially working, but the kneading option, which is all I use, was not working at all.
I told the nail tech that the knead was stuck and it was sticking in my back and she just got a pillow from the massage room. So during my entire pedicure I had two knobs poking me uncomfortably in my back.
Upon paying for this «service», I asked if they would reduce the fee just a bit since their chair wasn’t working fully. The manager looked at the chair, said «It’s working now.» I said the Knead option is not working, and that’s what I wanted, even mentioned the tech knew about this since she got a pillow for my back.
Still the manager said «you pay full price. Next time you come back we have it fixed, ok?» Um no, that is not ok.
1. You just lost a customer
2. I just removed my glowing 5 star review
3. This will be my last review of this place, and it is a baaaaaad review. If only I could give it a zero.
Normally I’d have felt bad for the nail tech, but the whole time she was doing my feet, it was clear she was not happy to be there either, but she lied to the manager about my broken chair. Um, hello, the pillow is still on the chair over there… see? You put it there because the chair was broken. Remember? Only 15 minutes ago???

Thanks Spa O for fitting me in a ‘break’ of 30 min and completing a mani/​pedi in that time. Granted, it wasn’t super relaxing because they were happening simultaneously, but hey, I needed my nails done and this worked and was reasonably priced!
It’s a clean spot with friendly staff and usually there are interesting (read, rather mindless but really entertaining) movies on!